Brittany Flick | Page 2

Audi of Silver Spring is an amazing dealership, with staff, care, and service to match! staff, care, and service to match! More

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Service on my R8 was fantastic! Techs provided updates and my service advisor was phenomenal! The service here was exactly what I’d expect! Techs provided updates and my service advisor was phenomenal! The service here was exactly what I’d expect! More

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Aris was a professional and put up with all my questions! The experience was positive. The experience was positive. More

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Have received consistently excellent service from Audi Silver Spring since purchasing my 2019 RS5. Recently took it in for 30,000 mile service. Service Consultant Julie Yoo ensured that I received all pre Silver Spring since purchasing my 2019 RS5. Recently took it in for 30,000 mile service. Service Consultant Julie Yoo ensured that I received all pre-paid services (some of which were, I believe, beyond their expiration date). Without any request from me, she recognized that the service duration would exceed a comfortable wait and arranged for a loaner. When I arrived for the service appointment, Julie checked me in, confirmed the services to be performed, asked what else might be done and then handed me off to the Loaner Manager in about three minutes. She kept me updated by text throughout the day. Brittany Flick quickly photographed the documents needed for the loaner agreement, asked for a signature, and then ushered me into a 2023 A5, which was sitting just outside the door, running and with the heat and seat warmer already operating. Another 3 minutes or so. I was back on the road less than 10 minutes after I arrived. Carlos Jimenez, the service technician, completed the service ahead of schedule and provided both written and video summaries of the service appointment with details like remaining brake pad depth and projected pad life. Julie ensured that I had received my service report and understood where to pick up the vehicle in the early evening when I returned. There was no charge for anything under the prepaid service agreement. My car was sitting next to the Service Department entrance and had been cleaned both inside and out. It looked better than it had since …. Well, since my last visit to Audi Silver Spring. The experience could not have been better. Thanks to Julie Yoo, Brittany Flick, Carlos Jimenez and the rest of the Service Department staff. More

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Dimitra Anastasopoulos is the absolute best! ! Always great service and fair at Audi silver spring! ! Always great service and fair at Audi silver spring! More

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Lou’s service was exceptional. He always goes out of his way to make sure everything is perfect. I highly recommend him. He always goes out of his way to make sure everything is perfect. I highly recommend him. More

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Lou provided excellent service. From providing knowledge to attending to my needs to have my car washed I was in good hands with Lou and I will continue to give Audi silver spring b From providing knowledge to attending to my needs to have my car washed I was in good hands with Lou and I will continue to give Audi silver spring business. More

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The Service Department at Audi Silver Spring is top notch! My Service Representative, Dimitra, never fails to go far above and beyond with her customer service. She is professional, knowledgeable and f notch! My Service Representative, Dimitra, never fails to go far above and beyond with her customer service. She is professional, knowledgeable and friendly, and always provides outstanding service! More

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I love this place . It’s real real nice and they treat me goofed than Rockville . It’s real real nice and they treat me goofed than Rockville . More

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Service advisor is one of the best, knowledgeable and kept in the loop throughout the process. kept in the loop throughout the process. More

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