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Wally's Nissan of Latham

Latham, NY

4.6
2,982 Reviews

976 New Loudon Rd

Latham, NY

12110

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2,982 Reviews of Wally's Nissan of Latham

November 25, 2024

John Capelli! !! Ask for him if you want to buy a car!! A great guy that isn't going to waste your time if he can't help you. One of the best listeners, take note t More

by kmcoupon13
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Capelli
Nov 28, 2024 -

Wally's Nissan of Latham responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We are grateful hearing your comments about John and we feel that he is a definite asset to our organization!

October 28, 2024

Lies and liars-the sales department promised repairs would be made on a used purchase. However, I went on their word and did not get it in writing. GET IT IN WRITING-they are not trustworthy. They will More

by kubicdj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff Nadim
Nov 01, 2024 -

Wally's Nissan of Latham responded

Thank you for your feedback, and I sincerely apologize for the inconvenience regarding the back-ordered part from Toyota. We understand how frustrating delays can be, and we appreciate your patience as we work with Toyota to resolve this issue. Please rest assured that we are doing everything we can to expedite the process and keep you updated. If you have any further questions or concerns, feel free to reach out directly at (518)250-4380. We value your business and are here to help!

Nov 01, 2024 -

kubicdj responded

Back ordered?? No one ever reached out to provide me with that information to explain the delay. Instead you ignored me for the last month. Had I not provided this accurate review of how you treat customers, you would not have reached out. In hindsight well played but I don’t believe any of you. You had multiple occasions to provide me with this information and you didn’t until you saw this post. If that was the case you would have relayed that information to me in the emails I sent that you never provided a response. If you want to back up what you’re claiming, provide the name of the merchant and date you placed the order.

October 09, 2024

Did not do dealer prep. Lugs not torqued. Put my family’s life at risk. Took no accountability. More

by fkerbein
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eric Messier, Steven Ranaudo
Oct 25, 2024 -

Wally's Nissan of Latham responded

Fkerbein, we regret to hear that you had this experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (518) 250-4380.

October 07, 2024

Add on 18 dollar oil additive without discussing prior. ETU4 was the name of it. Incidentally they never did this on prior oil changes. Also did not adjust the air pressure when rotating tires front to re More

by Don L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Totaram Ram
September 19, 2024

John C is a really down to earth no xx salesman. We went in to get a repair for our 2024 Nissan Pathfinder and I saw my dream car on that lot. John was out there by himself and immediately noticed w More

by cristiejofitzpatrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
The guy who runs the money part, and the GM. They are all pretty great , John Capelli, Ryan ‘RUSH’ Rocheleau
Oct 20, 2024 -

Wally's Nissan of Latham responded

Cristiejofitzpatrick, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Wally's Nissan Of Latham.

September 18, 2024

Wally's is a business that is willing to help. It is always a pleasant experience everytime I'm there and I have been a customer since 2017 and I refuse to go anywhere else. More

by chevonnebarrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Nadim, Kelly Vincent, Will Smith
Oct 25, 2024 -

Wally's Nissan of Latham responded

Hi Chevonnebarrett, thank you for taking the time to leave a review for us at Wally's Nissan Of Latham. We're happy we could meet your expectations!

August 10, 2024

Wally’s of latem was amazing ! General manager Wayel was outstanding in getting just what I wanted! Mike the sales person was the best sales person I’ve had the pleasure to deal w More

by rizzomike45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Costello
Aug 17, 2024 -

Wally's Nissan of Latham responded

Thank you, rizzomike45, for your incredible review! We're thrilled to hear that your experience with Wayel and Mike was outstanding. We appreciate your kind words and look forward to serving you in the future! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

July 05, 2024

Everyone at Wally's Nissan was very professional and helpful. All questions and concerns were answered to our satisfaction. Ryan, our salesperson could not have been helpful. His work ethic was awesome. More

by Jlansinn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Messier, Ryan ‘RUSH’ Rocheleau
Jul 09, 2024 -

Wally's Nissan of Latham responded

Hi Jlansinn, thank you for taking the time to leave a review for us at Wally's Nissan Of Latham. We're happy we could meet your expectations!

July 04, 2024

This is the 4th vehicle my family has purchased at this location, but the first under the Wally's banner. Ryan was responsive to my needs but in no way pushy and did not try to up sale me on anything I did More

by sschipano1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan ‘RUSH’ Rocheleau
Jul 06, 2024 -

Wally's Nissan of Latham responded

Dear sschipano1, Thank you for leaving a fantastic review at Wally's Nissan of Latham! We especially appreciate your continued loyalty, with this being the 4th vehicle your family has purchased from us. It's wonderful to hear that Ryan "Rush" Rocheleau provided a positive buying experience. We take pride in our no-pressure sales approach, and we're thrilled that Ryan was responsive to your needs and focused on finding the perfect car for you, not on upselling unnecessary extras. While your finance experience received a 4-star rating, is there any specific area where we could have improved? Your feedback is valuable and helps us ensure exceptional service in all departments. Thank you again for choosing Wally's Nissan of Latham! We look forward to serving your family's automotive needs for many years to come. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

June 30, 2024

Made the process very easy and stress free to buy my first car and the atmosphere was very inviting. More

by khalise
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Vasseur
Jul 02, 2024 -

Wally's Nissan of Latham responded

Dear khalise, Thank you for leaving us a wonderful 5-star review at Wally's Nissan of Latham! We appreciate your business and are especially happy to hear that your first car buying experience with us was "very easy and stress-free." Creating a welcoming atmosphere and a smooth buying process are our top priorities, so it's fantastic to know we achieved that for you. We're proud of Bryan Vasseur for making you feel comfortable and informed throughout the process. Congratulations on your new car! Is there anything else we can do to ensure a continued positive experience? Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

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