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Brianna Hacker

Overview Reviews (176) Inventory (435)

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Brianna Hacker

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Brianna Hacker

Parts Advisor

Hyundai of Wesley Chapel

27000 Wesley Chapel Boulevard
Wesley Chapel, FL 33544

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4.8

176 Reviews

Overview Reviews (176) Inventory (435)

4.8

176 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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176 Reviews of Brianna Hacker

September 20, 2024

Dealership Rating

Employee Rating

Poor customer service poor communication. Very few text msg, and phone calls. I had to initiate updates Very few text msg, and phone calls. I had to initiate updates More

by Maryodell12

Verified Customer

Recommend Dealer

Other Employees Tagged: Niko

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September 17, 2024

Dealership Rating

Employee Rating

Anthony was very professional, helping me diagnose the problem with my car and offering a solution. He was easy to communicate with and kept me updated. He is an asset to your company for sure. problem with my car and offering a solution. He was easy to communicate with and kept me updated. He is an asset to your company for sure. More

by DENNISCONTE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anthony Rodriguez

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Sep 18, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Dennis, and it's great to hear about your excellent experience here at Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

September 15, 2024

Dealership Rating

Employee Rating

The staff in this dealership is very friendly and helpful. They make sure all your concerns are addressed. I recommend them to everyone. Thank you all. helpful. They make sure all your concerns are addressed. I recommend them to everyone. Thank you all. More

by MGANIM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Salerno, Kiefer Diaz

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Sep 16, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

September 06, 2024

Dealership Rating

Employee Rating

The wait time for the service center can be too long sometimes. We have waited in our car for 15 minutes after our scheduled appointment time until an employee greeted us more than once. sometimes. We have waited in our car for 15 minutes after our scheduled appointment time until an employee greeted us more than once. More

by trvswillaims

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anthony Rodriguez

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Sep 06, 2024 -

Hyundai of Wesley Chapel responded

Thanks for your feedback on your recent visit to our dealership. We do apologize for the long wait and appreciate your patience. Please do not hesitate to call us if there is anything else we can do for you. Sincerely, Jose Gesmondi Service Manager

September 06, 2024

Dealership Rating

Employee Rating

Service was friendly and fast. All service options found during the inspection were brought up clearly. All service options found during the inspection were brought up clearly. More

by seliuqshops

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jasmine Yarwood

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Sep 06, 2024 -

Hyundai of Wesley Chapel responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

September 05, 2024

Dealership Rating

Employee Rating

Excellent service! Was told it would be three hours and it was a lot less I was happy Was told it would be three hours and it was a lot less I was happy More

by THREELITTLEROSES

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alexander Chaplin, Justin Crouch, Tom Caruso, Sarita Alzate

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Sep 05, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

September 05, 2024

Dealership Rating

Employee Rating

Jasmine was incredibly responsive and helpful. She made sure I was comfortable and I formed. She made sure I was comfortable and I formed. More

by MCANNON0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jasmine Yarwood

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Sep 05, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jasmine and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

September 05, 2024

Dealership Rating

Employee Rating

Great service they had my car in quick. Would recommend Hyundai in Wesley Chapel to anyone look for a great car and service. Would recommend Hyundai in Wesley Chapel to anyone look for a great car and service. More

by AM120574

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jasmine Yarwood

Report | Print

Sep 05, 2024 -

Hyundai of Wesley Chapel responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

September 05, 2024

Dealership Rating

Employee Rating

Great service. I was attended quickly. Anthony was helpful, knowledgeable and polite. Overall service was great. I was attended quickly. Anthony was helpful, knowledgeable and polite. Overall service was great. More

by REYESJ2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anthony Rodriguez, Kiefer Diaz, Tom Caruso

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Sep 05, 2024 -

Hyundai of Wesley Chapel responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Anthony met your expectations. Thank you again for choosing Hyundai of Wesley Chapel. We look forward to having you as one of our valued customers for many more years to come! Sincerely, Jose Gesmondi Service Manager

August 31, 2024

Dealership Rating

Employee Rating

The recalls that were repaired were done quickly and efficently. My Elantra idoled smoothly and with out any noise when I brought it in;however after the recalls were repaired my vehicle now makes noise efficently. My Elantra idoled smoothly and with out any noise when I brought it in;however after the recalls were repaired my vehicle now makes noise while idoling. I have not figured out what the noise is. More

by FLROCKIE24

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Sep 01, 2024 -

Hyundai of Wesley Chapel responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Sincerely, Jose Gesmondi Service Manager

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