Brianna Feliciano

My previous review centered on the purchase experience of a Camry coming off lease. Carrie was wonderful and it was an overall pleasant experience. While I'll try not to judge a business based on one indiv a Camry coming off lease. Carrie was wonderful and it was an overall pleasant experience. While I'll try not to judge a business based on one individual my recent experience with a service rep, Briana, was far from acceptable. I called the dealership several weeks ago to arrange an oil change and get an update on the air bag recall. Briana promised to get right back to me with more information but three days later still no return call. I followed up and Briana told me that she took a few days off (her schedule indicated she'd be working). No new information was supposedly available on the recall so I asked for her direct extension and that I would call her in a couple of weeks. I did call as indicated and left a message. After no return call for another few days I went to the dealership site and requested a service appointment and planned to get any update on the recall when I arrived. Almost a week later she called me with no apology for the late response only to say she noticed I had already booked an appointment and that she had taken a vacation. When I told her I was upset that there was no return call and that no one covered for her while she was vacationing she attempted to deflect these shortcomings and implied it was my fault. She said that I could have called someone else and then went so far as to ask if I returned calls when I go on vacation. The answer is YES, when I was working I returned calls when on vacation and I also left a voicemail message with TWO additional contacts in the case of an emergency (with phone numbers and email addresses). This is a customer satisfaction business and to blame a customer for her/the dealership's shortcomings is ridiculous and incredibly poor oversight/training. Perhaps this was a back-to-back coincidence but not returning calls as promised or following up in a timely basis is totally unacceptable. More

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I thought the service was completed in good fashion, however, when I drove to Georgia the following week I learned that the “service monitor” had not been reset for the technician. however, when I drove to Georgia the following week I learned that the “service monitor” had not been reset for the technician. More

by NETBKK Verified Customer Verified Customer

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I went to other dealers and they could not finish job in a timely fashion. Toyota was fast and great service. a timely fashion. Toyota was fast and great service. More

by SINGHATOM Verified Customer Verified Customer

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Was lied to to get me there. Did not care for sales manager attitude on trade in and not honoring deal that I was told before I got there. Did not care for sales manager attitude on trade in and not honoring deal that I was told before I got there. More

by roushky Verified Customer Verified Customer

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Was very happy with the sales person Dave, very unhappy with sales manager, and trade in bologna with sales manager, and trade in bologna More

by roushky Verified Customer Verified Customer

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Very professional treat customers with respect and kindness Everything went as per schedul. Love the Dealership kindness Everything went as per schedul. Love the Dealership More

by gregdg09 Verified Customer Verified Customer

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Jeff and the rest of the staff were very helpful. They made the car buying experience less stressful. I would recommend anyone looking for a car to stop by. They made the car buying experience less stressful. I would recommend anyone looking for a car to stop by. More

by zetalady1972 Verified Customer Verified Customer

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I don’t like it because is fooling people tell you something good by phone but when you get the Dealear is completely different something good by phone but when you get the Dealear is completely different More

by ED.WING10 Verified Customer Verified Customer

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Brittany was amazing and great communication im happy and that’s great service thank you that’s great service thank you More

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Great service but I still don’t have my second key thanks for your help for your help More

by Jthomas Verified Customer Verified Customer

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