Brian Wilcox
Brian Wilcox at Long Cadillac
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Brian Wilcox

Service Advisor

Long Cadillac

218 Turnpike Rd. (Rt. 9)
Southborough, MA 01772

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4.9
85 Reviews
4.9

85 Reviews

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85 Reviews of Brian Wilcox

May 11, 2025

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Employee Rating

Always greeted with a courteous, professional, I want to help you feeling. Always a great experience every time I visit for service. More

by EHOLMES0
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Recommend Dealer
Yes

Other Employees Tagged: Andrew Parker , Eric Holmes, Rick Cicciu and Paul, all in the parts dept.

May 11, 2025

Dealership Rating
Employee Rating

Always courteous and very professional in greeting me as I come in for service. Leaves you with a feeling of quality people working at a highly qualified establishment. More

by EHOLMES0
Service Price Transparency
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Recommend Dealer
Yes

May 10, 2025

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Excellent service , nice lowner vehicle, great communication with the service manager fair pricing for parts and services More

by TNORTON
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Recommend Dealer
Yes

April 26, 2025

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Responsive, helpful. Vehicle fixed as requested. The full detail work is first rate. Shuttle driver was also great. More

by jon
Recommend Dealer
Yes

Other Employees Tagged: Brian Wilcox

April 25, 2025

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Employee Rating

Excellent Service and excellent communication as to when my truck would be ready. My truck was washed and vac out when I got there More

by GENTILERL
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Recommend Dealer
Yes

April 03, 2025

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I always get great service when I bring my vehicle in for service. Team is always friendly and explain everything in as much detail as I want. Highly recommend! More

by mfreeman99
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Recommend Dealer
Yes

March 28, 2025

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Long Cadillac went above and beyond to get me back behind the wheel of my Caddy ATS with necessary repairs and help to acknowledge my confidence in my dealer with excellence in service. Thank you Long Cadill More

by JNANNERY
Recommend Dealer
Yes

Other Employees Tagged: Brian Wilcox

March 24, 2025

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Employee Rating

Service is done timely and accurate. Love that you wash the car. The waiting area is always clean. More

by MKUTZER
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Recommend Dealer
Yes

March 23, 2025

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Employee Rating

As always helpful and accommodating. Great service. I highly recommend Long for all services. Wonderful experience. More

by DARWAB
Recommend Dealer
Yes

Other Employees Tagged: Brian Wilcox

March 11, 2025

Dealership Rating
Employee Rating

Brian always does a fantastic job of communicating and keeping me updated on all things required for the repair, and make sure that the work is done properly. The car is always returned in tiptop shape, a More

by GREGORYSHANNON
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Recommend Dealer
Yes

Other Employees Tagged: Andrew Parker

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