Brian Sullivan
Service Advisor
AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville
280 Hyatt Creek Rd.
Waynesville, NC 28786
65 Reviews
Write a Review65 Reviews of Brian Sullivan
December 21, 2024
They managed to get the parts and get the work done quickly and everyone I dealt with was courteous and helpful! quickly and everyone I dealt with was courteous and helpful! More
Other Employees Tagged: Robert Blanton
December 03, 2024
Generally pretty happy with this interaction with the dealership. This is the second vehicle we’ve purchased there. dealership. This is the second vehicle we’ve purchased there. More
Other Employees Tagged: Ryan Bensch, Gio Dacosta
December 03, 2024
Jeep is less than 3 years old whole engine packed up. Needed replacement . Car was two months at the dealership for a job that the invoice showed took a week in actual Time? Needed replacement . Car was two months at the dealership for a job that the invoice showed took a week in actual Time? More
December 01, 2024
They helped me with some tire issues I was having and they replaced the tire at no cost . Thank you guy's for caring enough to help me with this problem they replaced the tire at no cost . Thank you guy's for caring enough to help me with this problem More
Other Employees Tagged: Brooke Jones, Robert Austin, Donald Markeson, Terry Sheehan, Donnie Williams
November 27, 2024
I was pretty disappointed in my experience. The dealership didn’t have the parts that I needed to get work done. The estimates I were given were very high. When I declined the services that wer The dealership didn’t have the parts that I needed to get work done. The estimates I were given were very high. When I declined the services that were recommended to me, I was charged TWO diagnostic fees totaling $350. Overall, I got an oil change (with no change of fuel filter since the dealership didn’t have any) that cost almost $540. Diagnostic fees were never discussed when I dropped off my vehicle, so it came as a complete surprise when I was charged those fees. When I asked Brian about the fees, he was a bit “stand-offish”. A little communication would have gone a long way. Our last communication was at 10:52 in the morning. At 4:20 that afternoon, I finally reached out to see when my Jeep would be ready to pick up, since they were only doing an oil change. They responded that it was ready to pick up. That was pretty frustrating since I now had to scramble to get to the dealership by the time they closed at 5:00. Overall, very frustrating. More
November 26, 2024
Great experience, was an incredibly smooth process from the beginning to end. Would highly recommend to others. the beginning to end. Would highly recommend to others. More
Other Employees Tagged: Dale Hollifield, Holly Villarreal, Ryan Bensch, Nathan Frattini, Gio Dacosta, Dylan Rathbone, Tyler Evans, Ian Manning, Emily Webb
October 31, 2024
I received excellent service they made the paperwork and buying process so easy. they are a great team I would recommend them to anyone. buying process so easy. they are a great team I would recommend them to anyone. More
Other Employees Tagged: Ryan Bensch, Tyler Evans, Ian Manning