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Brian Sullivan
Brian Sullivan at AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville
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Brian Sullivan

Service Advisor

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville

280 Hyatt Creek Rd.
Waynesville, NC 28786

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4.7
85 Reviews
4.7

85 Reviews

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85 Reviews of Brian Sullivan

May 11, 2025

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Prompt friendly service, the car was ready very quickly and I got an appointment easily. Everything explained up front so no surprises. Facility is clean and staff knowledgeable. Brian was very helpful. More

by nanaray
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Recommend Dealer
Yes
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May 09, 2025

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Excellent customer service. Employees are friendly , knowledgeable and professional. Prices are a little higher than others but service is also better. More

by roysapough
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Recommend Dealer
Yes

Other Employees Tagged: Miranda Schmidt, Jeffrey Harris

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April 27, 2025

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Every time I come in for an oil change or a problem I have always been super satisfied. I bought my jeep from Autostar and have had all maintenance done there from my lift to the tires. Great job!! More

by NATEDOG6728
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Yes
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Apr 28, 2025

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

NATEDOG6728, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

April 24, 2025

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Everyone is great and polite greet you with a smile. They make sure you get to where you need to be. More

by Annatass
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Recommend Dealer
Yes

Other Employees Tagged: Dwight Cheary

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Apr 28, 2025

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Annatass, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

April 19, 2025

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I was impressed with the salesman, he was a pleasure to work with. He was very knowledgeable about the process of buying a vehicle, More

by LILLIANBRADLEY1959
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Recommend Dealer
Yes

Other Employees Tagged: Dale Hollifield, Gio Dacosta

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Apr 22, 2025

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

LILLIANBRADLEY1959, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

April 14, 2025

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My husband proved the diagnosis was wrong with a wiring diagram in hand and all Brian could say was “I find that hard to believe”. I also called to speak to the service manager after this encounter and he More

by Fmusmeci
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Recommend Dealer
No
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Apr 14, 2025

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you for taking the time to share your experience. We sincerely apologize that your recent visit to our service department did not meet your expectations, and we understand how frustrating this situation must have been—especially after your husband had already invested time and effort into diagnosing the issue himself. We regret that our initial diagnosis did not align with your husband’s findings, and we understand your disappointment in the results, especially with the out-of-pocket expense involved. We also want to acknowledge the concern you raised about not being able to immediately speak with the service manager—we agree that every customer deserves the opportunity to voice their concerns directly, and we apologize for that delay. Should you ever need anything additional you can contact our General Manager, Amy Edwards, directly - her number is 330-949-7539. While we always strive to provide accurate assessments and transparent pricing, we clearly fell short in earning your trust this time. We're grateful you were able to find a resolution with the radiator replacement, and we take your feedback seriously as an opportunity to re-evaluate how we handle diagnostics, communication, and warranty expectations. We truly value all of our customers and regret that we weren’t able to provide the level of service you were hoping for. Should you ever reconsider visiting us in the future, we would appreciate the opportunity to restore your confidence in our service.

April 12, 2025

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I was charged almost $300 for diagnostic, and quoted $2600 to fix my starting problem ans a dragging brake issue. I picked it up and took it to a small shop and the total repair for both issues was $150 More

by MrEarl
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Recommend Dealer
No
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Apr 14, 2025

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

MrEarl, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

April 06, 2025

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Efficient service. Friendly and helpful staff. i would recommend this maintenance shop to my friends and family. Thanks you More

by MATUSMARIL
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Yes
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Apr 07, 2025

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

March 21, 2025

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My Jeep was serviced much faster than I expected and Brian was very personable and attentive. More

by SHEEPDOG735
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Recommend Dealer
Yes
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Mar 22, 2025

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

February 25, 2025

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I enjoy working with the team at this dealership and there professional assistance give when needed More

by Charles
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Recommend Dealer
Yes
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Mar 15, 2025

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

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