Brian Shannon

I took my truck in for standard periodic maintenance, as I have always had it serviced at a dealership. This will be the third or fourth time I have taken my truck to Tri-State Ford of Amarillo. and require I have always had it serviced at a dealership. This will be the third or fourth time I have taken my truck to Tri-State Ford of Amarillo. and required the service as I was taking a trip to California and have always maintained my truck in excellent condition. When I received my truck back from the "mechanics" (and I use the term loosely), it had heavy grease fingerprints on the interior and upon driving it home found that it now pulled heavily to the left when I had never experienced any steer problems before. Its been about 25,000 miles since I had the tires replaced and a 4-wheel alignment done. I found some serious scuff marks on the drivers side tire that was on the front wheel and had been rotated to the rear wheel. I attempted to call Jonathan Davidson who had asked that I leave them a good review, but was routed to a recording and left a message. I NEVER HEARD BACK. I would avoid having these people work on your vehicle, it appears they have a way of perpetuating your custom.(in other words they will damage your vehicle either intentionally or accidentally, to keep themselves in work) More

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Terrible service dept had my car for four months. Picked it up and had it fixed in two days Picked it up and had it fixed in two days More

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Went in for a oil change and check over, well 2 hours later it was brought out. Noticed everything out of my glove box, no biggie i went to put it all back in when i noticed the glove box wouldnt close a later it was brought out. Noticed everything out of my glove box, no biggie i went to put it all back in when i noticed the glove box wouldnt close all the way, so they came and tried to fix it on the drive and took it back in the shop, came back still wouldnt latch on the passenger side but i had to go for another appointment. Noticed they didnt clean up anything from the spilled oil and filter so i went and washed the engine bay down got back to the house and noticed oil in my garage got underneath and filter was loose so I tightened it and cleaned everything. Also noticed i have an oil leak starting from the front cover area which they said nothing about, so my thought is from them is lets wait till its out of warranty so the customer has to pay several thousand dollars to get it fixed. This is my 2nd bad experience with these guys what ever happened to taking care of the customer and taking pride in your work. Coming from a working mechanic i would never let my work leave the shop like this. More

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Everyone at the dealership was very friendly and helpful. They even stayed after closing hours to make sure my purchase was done correctly and I was happy. My salesman, Dean Mead went above and beyond to fin They even stayed after closing hours to make sure my purchase was done correctly and I was happy. My salesman, Dean Mead went above and beyond to find me the vehicle that I was looking for and to make sure that I had a good experience and was happy. Dean was awesome and Tri-State Ford was a pleasure to do business with!! More

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Great place to buy a new car or truck I keep coming back because I always get the best bang for my buck here at tri state ford and they always have fresh popcorn I keep coming back because I always get the best bang for my buck here at tri state ford and they always have fresh popcorn More

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Great service Department very very freindly people there and a great service Department and the people there are very very helpful so thank you very much John justice for hav very very freindly people there and a great service Department and the people there are very very helpful so thank you very much John justice for having such good people working for you. More

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Friendly, Courteous Customer Service We were on our way to Oklahoma from Amarillo for my father-in-law's birthday party when our F-150 began to give us trouble. We took the pickup straig We were on our way to Oklahoma from Amarillo for my father-in-law's birthday party when our F-150 began to give us trouble. We took the pickup straight to Tri-State Ford where they looked at it quickly and diagnosed the problem. Tir-State had to order the part, so they graciously rented us an F-150 from Enterprise so that we would be able to continue our trip to Oklahoma and have a vehicle to go back and forth to work without any issues. We appreciate the always kind, prompt and courteous service we receive at Tri-State whether it's purchasing a vehicle or getting one service. More

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Amazing experience My experience with Tri-State Ford was great! Dean got me into the first vehicle that I’ve gotten to pick out myself and it was exactly what I wanted. My experience with Tri-State Ford was great! Dean got me into the first vehicle that I’ve gotten to pick out myself and it was exactly what I wanted. He was friendly, socialable and knew a lot about the car I was purchasing. Everyone at Tr-State Ford was friendly and helpful. Wacey worked really hard to get me my amazing car and I will always be greatful for that! More

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Very good experience and friendly staff I went to the dealership not planning on buying a vehicle but found something that I absolutely fell in love with and the staff was very helpful in ge I went to the dealership not planning on buying a vehicle but found something that I absolutely fell in love with and the staff was very helpful in getting me in the vehicle I wanted. Very friendly and no pressure sell. More

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"Sucks to be you" Front tires on my 2016 Mustang are going bald. Two times I've brought it in for service and the alignment tool wasn't working. Finally, after paying f Front tires on my 2016 Mustang are going bald. Two times I've brought it in for service and the alignment tool wasn't working. Finally, after paying for an alignment, they find it's not an alignment issue. Even though I've paid for the extended warranty, nothing is covered. It's going to cost me $900 to keep my 2016 Mustang on the road. I have had the car serviced and tires rotated on their recommendations. The only thing I've gotten from Tri State is "sucks to be you." I will NEVER do business with them again. More

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