Brian Richter

My car's engine started vibrating, and we took it in right away. Brian Richter was assigned our service advisor. We received a text from Kenny, the tech, who sent a video explaining what he had done an right away. Brian Richter was assigned our service advisor. We received a text from Kenny, the tech, who sent a video explaining what he had done and what tests he felt were still needed. Immediately after watching the video, Brian sent us an estimate for an $8700 engine rebuild, citing an 'internal issue'. Given that Kenny had said that they were still diagnosing the problem, the estimate seemed premature and we called to ask about this. Brian said, "I told Kenny not to tell you that." What? Why? Brian insisted that the part Kenny described was not the problem and that he would be lying to me if he let me believe it was. So what IS the problem, then? Have we identified the point of failure or not? He didn't have an answer; he just kept repeating that he would be lying to us if he let us believe a full engine replacement wasn't needed. I was very angry. Nothing about that sounded on-the-level to me. I handed off the phone to my husband, who was much calmer than I was, but Brian hung up on us. An hour or so later he texted that they were going to replace the 'balancer' and get back to me. We told him to please just reassemble our engine and let us come get it. We're not under warranty, so we will go somewhere else. Despite the sound coming from the engine, the engine light had not turned on when we dropped it off. When we picked it up, the sound was louder and the engine light was on. Thanks, Suntrup! This is our second bad experience with Suntrup's service team; the first was relatively minor and we assumed it was a fluke. Now I feel like there's no way I can trust Suntrup Kia's service team to work with us in good faith. More

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Moe was very easy to work with and made the sales process very easy. He listened to concerns and answered questions all the way up until finance. He explained all of the vehicles features, and has reached ou very easy. He listened to concerns and answered questions all the way up until finance. He explained all of the vehicles features, and has reached out to make sure I am loving my vehicle. As far as suntrup, I think the communication with service departments and scheduling any sort of appointment is a bit rough. I showed up yesterday after being told to drop my car off by 5 pm, and no one knew why I was there. The dealers are great, but the communication between departments sometimes seems a bit out of touch. Overall I loved my second experience with suntrup much more than my first and I look forward to my cars services and upcoming experiences. More

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To buy a car from Moe was a delight, he was fun and interesting, attentive and not pushy. I wouldn’t hesitate to send friends and family to him. Suntrup Kia has serviced my previous vehicle since 2016 interesting, attentive and not pushy. I wouldn’t hesitate to send friends and family to him. Suntrup Kia has serviced my previous vehicle since 2016 through 2024 and always did a great job and they care about the job they do. They also do not push you into services you don’t want or need. More

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Seemed like a nice person, but he was misleading and had poor follow up. I already had a poor experience with my kia forte regarding my engine, so I decided to trade it in. The service department say nothin poor follow up. I already had a poor experience with my kia forte regarding my engine, so I decided to trade it in. The service department say nothing was wrong with my engine, I just needed a tune up, but when I did the trade-in that same day, Armando said that they could only give me 3,000, because of my engine. When I was choosing a used car, my mother and I asked about the car. It had high mileage. He said it was a one person owner. My mother asked if there were any recalls on the car, he said no. They check out all their cars before they sell them. I asked to see the history on the car, he said, he's have to get it from Suntrup Nissan, he didn't have access to the system. I asked to see all the checklist of what they looked at, he said he'd have to get it from the other dealership. He took me to the man in finance and he ran through the paperwork and rushed me through, giving me a 2 foot long front and back contract to sign, which I later found out I could have taken home with me for 3 days to read before I signed off on it. They sold the car as is. Look at my picture. You'll notice how dark it is. I didn't even realize I didn't even get floor mats, but Armando did let me know I could buy some from the dealership at cost. I did some research on the car and found out there had been a recall on it since August. It was a tire rod issued, that is why the car was not driving well!!! I did a simple search online and found out, not only did it have a recall, but it had never been remedied. I continued to contact Armando for the "checklist" for what was done, he never supplied it, but couldn't wait for me to complete this survey. I ended up going to Suntrup Nissan to get my recall taken care of and it was a God move!! I found out there that my car had been bought at an auction and was a rental car. I was treated well there and they helped me trade in that car for a new one. My credit took and unnecessary hit, because of Suntrup Kia, the service was poor, and I felt like prey. They abused my trust. I should have walked away once someone told the first lie, but I had hoped at some point it would get better. It didn't. I hope this review helps someone not to have the same experience that I did. Unfortunately, I can't give them zero stars. More

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After the recall of lower engine in 2022 my car no longer recognizes when the key fob is in close proximity. Previously, when the key fob was close enough to unlock the car the mirrors would unfold automatic recognizes when the key fob is in close proximity. Previously, when the key fob was close enough to unlock the car the mirrors would unfold automatically. I finally brought my car in for this issue last month and they could find no issue or solution. I called KIA customer service as recommended. The mirrors folding out as a result to key fob being close enough to unlock- they didn’t know what this feature would be called,therefore, from their side of things they can neither confirm or deny this was a feature on my KIA. However, now the driver mirror is getting stuck when locked and unlocked the sound of the motor continuously runs. Also, when locking the car with the key fob the car no longer honks for verification of car locking. I was then charged $170 diagnostic fee for the 3rd trip up there for them to make a 20 second video stating the mirror isn't working properly and the service center said this was not caused by them. Very poor service, unethical business practice to not address the problem they caused, and I would not recommend anyone use them for services. More

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I have had the WORST experience with the service department. It’s honestly the worst customer service I think I have EVER received from anyone. My car started burning through oil like crazy, so department. It’s honestly the worst customer service I think I have EVER received from anyone. My car started burning through oil like crazy, so I made an appointment for 11/29/21 for it to be looked at. I was literally on the highway 10 minutes away from my appointment with Kia when my engine went out. My brakes wouldn’t work, the car started dying, and there was nowhere to pull over, so it was a pretty scary experience. Popped the hood and noticed my car was completely out of oil AGAIN even though I put 3 quarts in 4 days prior, and it wasn’t leaking anywhere. I ended up having to get my car towed in, which I paid almost $130 out of pocket for. I called to let them know I was going to be a little late since it had to get it towed in, but I obviously still need it to be looked at. They ended up cancelling my appointment? And after all of that I was only 40 minutes late. I re-explained everything when I came in, and all they said was “ I’m not going to have time to look at that today.” Which I get it, because it got towed in, but I DID still make an appointment, and I called to let them know I was obviously going to be late. They kind of brushed me off to the waiting room, and said they would let me know what they were going to do. So I waited for like 40 minutes or so until I went and found someone and asked if I was supposed to be staying or not. They were just like “Yeah, we’re probably not going to have time to look at it today.” Ok. Great. Thanks for letting me know. Normally I get Brian in the service department, and he has always been wonderful. So I'm sure if he was the one working on my car this wouldn't have happened. Anyways, I kept calling for updates and kept getting told “they were going to look at it tomorrow”. They went DAYS before even looking at it, and then I finally get told it needs a new engine, and that they will have to keep my car for 2-3 weeks. They told me that I couldn’t even get a loaner car until they “clock in that they’re working on my car.” Which is completely ridiculous. After almost a month and STILL not having any update on my car I threw a fit about needing a loaner because I have 2 kids, and sharing my husband’s truck was NOT working out. So, I finally get a call from Andy and was told I could get into a loaner, and that all the parts were in on my car, and that it shouldn’t be too much longer…….so another MONTH goes by. I got told someone from Kia Customer Service was going to get back with me about my car and then nobody ever responded. So I call again on 1/27/22, and was told that all of my parts just came in, but I was confused because I was told that a month ago. He said that they had to order 17 parts and an engine, which I was never told before. He said that my car would be done within the next couple days or so. Next thing you know, I get a text the following day saying my car was ready. I had a funeral and wake I had to go to, so I wasn’t able to drop it off. I asked if I could keep it until Monday because of the funeral, and because I was told it was going to be a couple days. They told me I was going to have to pay $39 a day for it if that’s what I decided to do. I said absolutely not, and went off about my 2 MONTH ordeal. Not once did I get an apology for my experience. I typed out a huge response and all Cindy had to say was “Who is the he you’re referring to so I know?”. No apology, nothing. I haven’t been rude, or nasty to anybody, but I think any person would be frustrated after 2 MONTHS of NOT KNOWING what is going on with their car. I wouldn’t have cared if I would have been consistently updated. I wouldn’t have cared if someone was even just nice to me. Trust me, I get it. With everything going on in the world I KNOW there is delayed shipping times on parts, materials, etc. I really do, but all they had to do was let me know, or simply just be kind! When I went to pick up my car today, Cindy was rude to the girl who drove me over from Hyundai, and then I just got handed my keys to leave. Nobody went over to my car to show me the work that was done on it, heck nobody even told me what really happened with it. The very sweet woman working the cashier's desk, Naomi, kind of just read the paperwork description to me, but that was all. And that's not her job so I'm not blaming her at all. But I received no apology, gas tank on E, and trashed floor boards. I thought after 2 months it would maybe at least be vacuumed. But no. And I still haven’t been reimbursed for my towing. My car has 71K miles on it. Pretty sad I had to go through all of this with a car that hasn’t even hit 100k miles yet. The ONLY good thing is that my warrantee covered the engine. I will make sure I NEVER buy from Kia again. More

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I just wanted to say thank you to Moe Saad who made the sales process very easy and painless. We have purchased our last two cars from Moe. We have purchased our last six cars from the Suntrup family of de sales process very easy and painless. We have purchased our last two cars from Moe. We have purchased our last six cars from the Suntrup family of dealerships. We can’t recommend them enough. More

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The catalytic converter was stolen off of my car while it was at Suntrup for service. Suntrup did not take any responsibility or pay for it. was at Suntrup for service. Suntrup did not take any responsibility or pay for it. More

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We bought two Kias in the span of 5 months. The dealer experience was so unlike previous car purchases. The sale guys, James Bullock and Mark Yokhum, we're very helpful and did a great job getting us car experience was so unlike previous car purchases. The sale guys, James Bullock and Mark Yokhum, we're very helpful and did a great job getting us cars that were perfect for needs. When we come in for service, Mr. Richter takes great effort to get the service done quickly and professionally. When we needed a second car we drovec 60 miles, passed several dealerships to give Suntrup Kia the first shot to find us a car. 2 hours later we left with our new Soul. More

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I have just purchased my 4th car from Dan! He has always gone out of his way to ensure that I was completely happy with my car and my buying experience. gone out of his way to ensure that I was completely happy with my car and my buying experience. More

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