Brian Reinstra

Since, the dealership sought out and requested I give my feedback... This is only my second time ever purchasing a vehicle. The last time was over a decade ago, so, obviously a lot has changed, in general feedback... This is only my second time ever purchasing a vehicle. The last time was over a decade ago, so, obviously a lot has changed, in general. This time was not nearly as good of an experience as my only other comparison. (Interestingly enough, my previous experience was also with Luther - Luther Hopkins Honda - and was wonderful, both at time of purchase, and at least annually since then for routine and non-routine maintenance.) Luther Bloomington Hyundai happened to have a vehicle that matched my rather specific wish list, for which I am grateful. The experience was not bad, but it felt like there were a number of missteps along the way. Some of the missteps can be chalked up to working with a very green salesperson (not knowing much about the vehicle, asking me to look up the VIN for him on their website, misspelling my name, even though he spelled it right in my email address). There were also some missteps with follow through after the purchase (such as not giving my correct phone number to the Luther Automotive Performance Group for a service that was set up at the time of purchase, or not getting back to me when my license plate hadn't arrived prior to the expiration of the temporary license plate). Yes, everyone that I interacted with there was friendly, which I appreciate. And, yes, the people working there have the added obstacle of the dealership construction to deal with right now, which I'm sure isn't fun, but they make it work. Overall, I did not have a bad experience purchasing my vehicle from Luther Bloomington Hyundai, but I also did not have an experience there that I would care to repeat. More

by brittany Verified Customer Verified Customer

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It was good. Not bad at all. Very good. Review is complete with 15 words Not bad at all. Very good. Review is complete with 15 words More

by munar.mitchell Verified Customer Verified Customer

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Always a great car shopping experience and reliable car service. Josh Thomes is a great salesperson. service. Josh Thomes is a great salesperson. More

by John Pinckaers Verified Customer Verified Customer

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Zach was great to work with and very accommodating to our needs. He is very personable. needs. He is very personable. More

by tbobina2015 Verified Customer Verified Customer

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I am exceedingly pleased with the service I received from Luther Hyundai & Genesis. From the the girls at the entrance to the woman who checked the car in were extremely kind and friendly. The entire staff w Luther Hyundai & Genesis. From the the girls at the entrance to the woman who checked the car in were extremely kind and friendly. The entire staff when I purchased the car were first class and I am glad I purchased the car from this organization. More

by Dennis Verified Customer Verified Customer

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The entire staff at Bloomington Genesis was friendly and helpful! My sales person,Maddie Miernicki, is extremely knowledgeable…her introduction to the myriad of features and sequence of safely operating the helpful! My sales person,Maddie Miernicki, is extremely knowledgeable…her introduction to the myriad of features and sequence of safely operating the GV70 was both clear and logical! Thanks again, Maddie for a great tutorial. More

by gjritten Verified Customer Verified Customer

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The people are very kind and helpful. I’m always satisfied with my service and care. I’m always satisfied with my service and care. More

by RACHELFRANCES20 Verified Customer Verified Customer

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Terrible customer service didn’t help me as much do better and help me with more stuff better and help me with more stuff More

by Fathiali123321 Verified Customer Verified Customer

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Josh was very helpful. Everyone made the process efficient and enjoyable. I would definitely buy from Luther again. Everyone made the process efficient and enjoyable. I would definitely buy from Luther again. More

by smgilmore7 Verified Customer Verified Customer

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I believe I dealt with the District Manager, and he was exceptional! Literally opened up the shop after it closed as I had rushed straight from work. Above and beyond to be sure. exceptional! Literally opened up the shop after it closed as I had rushed straight from work. Above and beyond to be sure. More

by harris Verified Customer Verified Customer

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