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Brian Peterson

Overview Reviews (48)

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Brian Peterson

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Brian Peterson

Collision Center

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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3.5

48 Reviews

Overview Reviews (48)

3.5

48 Reviews

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48 Reviews of Brian Peterson

August 17, 2024

Dealership Rating

Employee Rating

It was great my experience was easy & quick it did not take long at all take long at all More

by KJ

Verified Customer

Service Price Transparency

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Raul Najera

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Aug 19, 2024 -

Lexus of Pembroke Pines responded

Kj, thank you for the positive feedback about your recent visit to Lexus of Pembroke Pines!

April 16, 2024

Dealership Rating

Employee Rating

The communication was terrible from start to finish. I had to beg for updates and quite frankly if you were not holding my car hostage, I would have refused to pay you. I had to beg for updates and quite frankly if you were not holding my car hostage, I would have refused to pay you. More

by CRAIG.FELDMAN

Verified Customer

Recommend Dealer

Other Employees Tagged: Raul Najera

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Jun 10, 2024 -

Lexus of Pembroke Pines responded

Hi Craig, I'm really sorry to read about your experience. It's important for us to maintain clear and timely communication with our customers, so it's disappointing that we didn't meet those expectations in this case. I'd like the opportunity to discuss this further if you could reach out at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 15, 2024

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Employee Rating

Terrible will not ever recommend. FOR A LEXUS DEALER they do a xxxxty job. They don't even make sure your car is working the way you dropped it off. FOR A LEXUS DEALER they do a xxxxty job. They don't even make sure your car is working the way you dropped it off. More

by HECTORCORP1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Raul Najera

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Jun 10, 2024 -

Lexus of Pembroke Pines responded

I'm sorry to see this feedback. We strive for excellence in all we do and it's important that every vehicle leaves our service department in the best possible condition. Please reach out directly so we can address any outstanding issues properly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 16, 2024

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Employee Rating

Its an amazing service. Being a former BMW and Audi client for 10 years combined. I can say Lexus has made its mark with me. Thankful to Thomas and Steven for making the dea Being a former BMW and Audi client for 10 years combined. I can say Lexus has made its mark with me. Thankful to Thomas and Steven for making the deal go smoothly. Look forward to renewal in 35 months. Jr More

by hrzllc

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Steve Pastukhov, Tom Abrahams

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Mar 18, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that our team at Lexus of Pembroke Pines has left a positive impression on you! We'll pass your thanks along to Thomas and Steven. We are looking forward to seeing you again in 35 months for the renewal!

March 10, 2024

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Employee Rating

Brian and Pembroke Pines Lexus made my service so easy! Despite it being further from my house than various other Lexus dealers I will definitely only visit them for my car needs. Despite it being further from my house than various other Lexus dealers I will definitely only visit them for my car needs. More

by TFFABIAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 11, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that Brian and our team at Lexus of Pembroke Pines made your service experience a smooth one! We appreciate you choosing us for your car needs, even if we are a bit further away. Safe travels until we see you next time!

December 25, 2023

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Employee Rating

Awesome and a Zach and Craig Zinn amazing experience for all customers. Richard & Mildred. Weston. all customers. Richard & Mildred. Weston. More

by LASVEGASPEPINO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Duane Massa, Jeremy Rivera, Andre Armani, Bob Hunter, Moez Sachedina, Jorge Acosta , REINALDO ENRIQUE RIVERA RAMOS

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Dec 26, 2023 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines! We'll make sure your kind words reach Zach and Craig. have a great day!

December 02, 2023

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Employee Rating

Worst customer service, was not able to talk to a manager, they are always out, leaving a voicemail is useless as well. Regret my purchase from that establishment. manager, they are always out, leaving a voicemail is useless as well. Regret my purchase from that establishment. More

by AVTLUIS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Raul Najera

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Dec 27, 2023 -

Lexus of Pembroke Pines responded

We're really sorry to read about your experience. It's important for us that all our customers feel heard and supported, so it's disappointing to know we missed the mark with you. We'd appreciate a chance to discuss this further and make things right - please reach out when you can. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

October 31, 2023

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Employee Rating

Lexus of Pembroke Pines treats me as a family member - whatever I need hands-down helps me in every-way possible… down to the service department Andres also down to sales department Richard… whatever I need hands-down helps me in every-way possible… down to the service department Andres also down to sales department Richard… More

by TCIERO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Richard Monivis, Jeremy Rivera, Scott Mankin, Andre Armani, Gustavo Palacio, Jaime Garcia, Raul Najera, Adam Hoglievina, Art Armani

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Nov 01, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know that our team at Lexus of Pembroke Pines has made you feel like part of the family. Thanks for recognizing Andres and Richard's efforts!

October 10, 2023

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Employee Rating

This is my second lease with Pembroke Pines and both times Yomar Contreras was my sales person. I am sold on Lexus and on Pembroke Pines Lexus …sales and service. I can’t say enough good things about b times Yomar Contreras was my sales person. I am sold on Lexus and on Pembroke Pines Lexus …sales and service. I can’t say enough good things about both. More

by KATHLEENHOAGUE

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Yomar Contreras

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Oct 10, 2023 -

Lexus of Pembroke Pines responded

Kathleen, we're so glad to know that Yomar and our team at Lexus of Pembroke Pines have provided you with great service for your leases. We appreciate the support and look forward to continuing to serve you!

August 30, 2023

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Employee Rating

Service was too slow and never on time. It took more than a month for a simple repair. Very unprofessional communication. It took more than a month for a simple repair. Very unprofessional communication. More

by alejomoralesmorales

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: from the body shop

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Sep 11, 2023 -

Lexus of Pembroke Pines responded

We're sorry to read about your experience. It's our goal to provide timely and professional service, so it's disappointing that we didn't meet those expectations in this case. We'd like the opportunity to make things right for you - please reach out at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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