Brian Nguyen

The first time I got my oil changed all the loose change in my car was stolen. The 2nd time the customer service person tried to make me pay for something and lied about calling Wheels to pay for it. I al in my car was stolen. The 2nd time the customer service person tried to make me pay for something and lied about calling Wheels to pay for it. I already had the expense approved so I knew he was lying and when I called wheels myself they said they absolutely cover the costs. I’m not impressed at all with Koons Toyota. More

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Darn poor service. I made online appointments - twice. Neither service advisor bothered to look at what I requested. In both cases I was immediately sent home withou I made online appointments - twice. Neither service advisor bothered to look at what I requested. In both cases I was immediately sent home without anything being done. I was told to wait for a call from a service advisor. So far, it has been three weeks. More

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Unreliable & poor service - they don't keep any records I'm a handicapped person who has a Toyota Sienna van. I religiously took it to Koons Toyota Tysons for service. There was one Alex Hernand records I'm a handicapped person who has a Toyota Sienna van. I religiously took it to Koons Toyota Tysons for service. There was one Alex Hernandez who used to coordinate but I can't even contact him anymore. I even bought their service plan for 3 years. Everytime I went they would delay and I will have to wait for hours in my wheelchair. They will do unnecessary service (example 24000 mile service when the van had only 17000 miles etc) because I don't drive the vehicle often and it has/had only low mileage. I haven't driven the van much during this Covid time, and so I was curious what service was done when and what my service history showed. So I call them to ask. The guy who took the call (after the usual wait :( was arrogant and kept telling me that no major service done except for oil change. When I told him my experience of bringing the van multiple times, he said he is going to put me on hold. He came back on the line after 4 minutes and 8 asked him to transfer me to the manager and he said that's not necessary and disconnected me. This is deplorable. Looks like they don't keep records of the service done though they were happy to take money from a disabled guy. This is not the place to take your car for reliable & competent service. I hope someone investigates them. More

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Very well organized, pickup and delivery. The staff updated me in the status every few mins. One of the best in recent times. The staff updated me in the status every few mins. One of the best in recent times. More

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They messed didn't put something back in my car during my service. They refused to take responsibility. This was after I called twice and they said they would call back but they never did. They're overpriced service. They refused to take responsibility. This was after I called twice and they said they would call back but they never did. They're overpriced as well. I will go to a garage where I can speak to the mechanic who worked on my car. More

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Total loss of confidence and trust In January of 2015 our family purchased 2 new Toyota vehicles from Koons, an Avalon hybrid (my son) and a Rav4 Limited (my wife) and have used rheir s In January of 2015 our family purchased 2 new Toyota vehicles from Koons, an Avalon hybrid (my son) and a Rav4 Limited (my wife) and have used rheir service department for all scheduled maintenance on these two vehicles. Last week my wife took in her Rav4 due to a check engine and other warning lights coming on and the transmission shifting poorly. While the tech was very professional in locating the potential cause, the estimate given to my wife was outrageous in price and in solution. Only after stating it was too expensive was she given an offer to repair it at about a third of the initial $3362 quote.  My distraught wife called me and I instructed her to bring the Rav4 back home. After a bit of research on the error code and possible causes i located damaged wiring (2 wires) which the service tech had also found, in addition i also found evidence of a mouse or ground squirrel having been in the engine compartment. Much to my concern was the multitude of information on the internet concerning the soy based plastic insulation wiring Toyota is using and its apparent attraction to rodents. This problem is not a fault of the dealer but a potential cause of the problem and a reason for concern. Total time spent by me was less than 2 hours as the procedure was easily accomplished by removing the battery, battery tray and removing 2 zip ties holding the harness in place, soldering splices repairing the broken wiring, then reassembly. I would expect a professional mechanic to have conducted this same task in half the time as I had to gather tools, materials etc and given the fact I am not a professional mechanic. The total parts cost for the repair was under $10 as it consisted of 2 wire ties, electrical tape, solder, 6 inches of wire and heat shrink tubing. While this experience alone was enough to raise questions as to the integrity and trustworthiness of the dealership, those concerns were reinforced when the service department sent a letter 3 days later that indicated my wife had declined service to include 4 new tires and recommended their replacement. Knowing my wife (within the past few months) had purchased new tires... I went out to her Rav4 to inspect the tires for damage, unusual or excessive wear and found the tires to be in almost new condition with plenty of tread. Nothing that would warrant the purchase of 4 new tires. We have lost all trust in regards to the service department and dealership as this experience clearly demonstrates a lack of professional ethics by only offering outrageous costing solutions to loyal, trusting customers while additionally making false claims as to actual repairs needed. More

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Great experience I needed warranty work performed on my car. Brian the service technician was in charge of my car. He is THE BEST! he kept me informed on the status o I needed warranty work performed on my car. Brian the service technician was in charge of my car. He is THE BEST! he kept me informed on the status of my car and explained what needs to be done on my next visit. More

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Very Good Service w/discount I have been to this dealership with many years. I normally work with Brian Nguyen and Mo Kharim. Brian Nguyen did a good job on my old car services. I I have been to this dealership with many years. I normally work with Brian Nguyen and Mo Kharim. Brian Nguyen did a good job on my old car services. I trust him with all the services that he provided. He also worked with my pricing. He makes me feel that I am not over charged. I really appreciated with all his help so far. Love to come back with him again next time for my other vehicle. About Mo Kharim, he is also very nice and fast speed when working on paper work when checking me in. More

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Services I m very happy to be at this dealer as the customer services was great and helpful. I will come back and recommend Brian Nguyen to anyone. I m very happy to be at this dealer as the customer services was great and helpful. I will come back and recommend Brian Nguyen to anyone. More

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Painless experience Brian Nguyen was exceptional. He made the whole service experience so easy for my wife--easy check in, timely service, and thorough coverage on all m Brian Nguyen was exceptional. He made the whole service experience so easy for my wife--easy check in, timely service, and thorough coverage on all maintenance aspects of our RAV4. And finally, hardly any wait on pick up the car. Can't say enough. More

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