Brian Nerka | Page 14

Best Customer Service Coming from a bad and stressful experience at a different dealership, I was extremely taken aback by how wonderful their customer service was. They wo Coming from a bad and stressful experience at a different dealership, I was extremely taken aback by how wonderful their customer service was. They worked with me in every way to make the experience of buying a car a great one. Very friendly down to earth staff willing to help out as much as possible. Very satisfied with this dealership and the professionalism and knowledge they showed. Pricing was just right. More

by jordan.johnson.12 Verified Customer Verified Customer

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Service Very friendly staff, were even kind enough to throw in a coupon for me. Havent had a bad experience whatsoever so far. Everyone has been great. Very friendly staff, were even kind enough to throw in a coupon for me. Havent had a bad experience whatsoever so far. Everyone has been great. More

by EASTMANJ44 Verified Customer Verified Customer

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Good experience Everyone I met at the dealership was very friendly and knowledgeable about the Kia's. I couldn't have asked for a better experience with leasing a ve Everyone I met at the dealership was very friendly and knowledgeable about the Kia's. I couldn't have asked for a better experience with leasing a vehicle. Thank you for answering all my questions. More

by Stacey D Verified Customer Verified Customer

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Awesome Tirso Ramos was great he made us feel comfortable. Yes it did take some time, but that is to be expected right! Overall we got the car we wanted so gr Tirso Ramos was great he made us feel comfortable. Yes it did take some time, but that is to be expected right! Overall we got the car we wanted so great deal. Tirso Ramos was the salesmen that worked with us. More

by CAPTJOHN429 Verified Customer Verified Customer

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Great experience From the moment we walked in, salesman greated us and was attentive and informative thru the entire process. He paid attention to what I wanted in a v From the moment we walked in, salesman greated us and was attentive and informative thru the entire process. He paid attention to what I wanted in a vehicle and shared other options. Found the perfect package with everything I wanted and no extras I didn't want. No pressure, listened to me. My past experience with buying a car was never pleasant. Tyler truly changed that. I would go back to him and recommend him. Probably my first pleasant car buying experience. Love my Rogue. More

by cagelhar Verified Customer Verified Customer

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Positive and efficientl We were treated politely. Answered all our questions. No haggling. Bought over a lunch hour. Low pressure. We would use dealer again. Patient and work We were treated politely. Answered all our questions. No haggling. Bought over a lunch hour. Low pressure. We would use dealer again. Patient and worked with us. More

by SINGERTC Verified Customer Verified Customer

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The service person did not listen to me very carefully. When I picked up our Kia Soul I looked over the list of services completed and did not find anything about two of the items that I had mentioned. One When I picked up our Kia Soul I looked over the list of services completed and did not find anything about two of the items that I had mentioned. One was that the check tires light was always on and the other was that the rear end was quite noisy. I would have thought that the person who moved the car around would have noticed the light being on even if the check-in person didn't write down what I said. When I asked about the noisy rear the check-out person said nothing was written down about that. An appointment was then made for the next day. The next day the report was that both rear shocks were leaking and were replaced. The report about the tire sensor light was that all of the tire sensors were checked and calibrated correctly. The wheel sensor light stayed off until the next day. Since then it has remained on all of the time. The noise from the rear end seems to be gone so I am confident that the shocks were replaced. I can only hope that the front brake work, etc was actually done, since I do not have the expertise to confirm those items More

by JPORWIT Verified Customer Verified Customer

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Easy Purchase Sales staff made it comfortable and easy. Fair trade in and Lease deal. No stress and no hassle. Left feeling I made a good choice. Sales staff made it comfortable and easy. Fair trade in and Lease deal. No stress and no hassle. Left feeling I made a good choice. More

by wipetro12 Verified Customer Verified Customer

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Best experience ever It was my first time buying a car. I had a budget and was able to get an awesome car within my budget and everything went smooth. I would definitely r It was my first time buying a car. I had a budget and was able to get an awesome car within my budget and everything went smooth. I would definitely recommend Luther Nissan to others. More

by vondaajones15 Verified Customer Verified Customer

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Used vehicle purchase Our experience with the salesman-Matthew- was pleasant. He was knowledgeable and professional. When it came to to see if we could make an offer on Our experience with the salesman-Matthew- was pleasant. He was knowledgeable and professional. When it came to to see if we could make an offer on the car, Matthew wrote it up and presented it to Dave Rife. Dave came back and seemed abrupt in declining our offer.... No counter offer. We ended up paying the full asking price, because frankly it had been a long day and this was the best we saw and I wanted this to be over. After the car was prepped, I noticed that one trim piece was now missing which Dave and Matt then arranged the service department to replace. The rest of the team, business and service were good. More

by dvdhtz99 Verified Customer Verified Customer

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