Brian Nelson

Horrible experience because I brought a 2018 Alfa Romeo from here and I've been paying $800/month for my car that's still sitting in sport's durst Chrysler service center for almost a year and they have no from here and I've been paying $800/month for my car that's still sitting in sport's durst Chrysler service center for almost a year and they have not serviced my vehicle yet! I've constantly been back and forth to sport's durst trying to get them to return my vehicle back, but I keep getting the run around about it! Why does sport's durst advertise that the Customer COMES FIRST? Yet, it's been 9 months since I purchased my vehicle and I'm still paying $800/month for a vehicle they've had every since the day I purchased it? This has been the worst car buying experience I've ever had! More

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Worst experience EVER! Look on youtube for the complete breakdown. This experience has been a nightmare. Hyundai had my vehicle from January 17-March 13, 2023, I had to pay Look on youtube for the complete breakdown. This experience has been a nightmare. Hyundai had my vehicle from January 17-March 13, 2023, I had to pay $1,371.56 and my car still DOES NOT WORK. Look at their bad reviews, I’m not the only one. I trusted this company because it is a dealership but let me tell you about my experience. Where are the -2023 stars? I have video footage (links below). Compare the videos to the picture (invoice). https://youtu.be/0DdY3ywS_Cs https://youtu.be/b2rxliikI5g This company is using predatory practices throughout their services. I was deceived about work that needed to be done, and also work that was actually completed. I also kept asking for pricing before the work began, and they only gave me the cost when the work was completed. We (myself, and Brian Nelson and Brian Yates) sat in the office and went over the 19 phone calls/conversations. I expressed how I trusted them because they were a dealership so why would they complete work without giving me the pricing and also, work that did not help the problem that I came in there for. My actual problem was a $300 or less fix. I went to another mechanic so I could understand exactly what was going on with the “completed” work. I discovered that some of the parts were in fact not changed, and the service department lied about what needed to be fixed to get my car running. Watch the link. This experience has been a nightmare. I told them that my only concern was to get my car running. I wasn’t given pricing until the work was completed, the salesman, Alex admitted his wrongdoing. His coworkers admitted that Alex has a bad habit of doing that. The mechanics make money off of work being completed from sales. This company creates fake problems and creates fake charges. This company also knows that there should be a recall for the 2017 Hyundai Elantra engine (just like they did for the Senata) I asked to speak with the GM (Wayne Debois) and Brian Nelson said that I was not allowed to because Wayne said "NO", and that Brian has the final say concerning disputes. My issues are: Timeline of recorded phone conversation between myself and Alex Morrison (sales rep for the service department): 1/24 Diagnostic test (no total cost given, no written estimate, no price authorized) 1/25 Diagnostic results: coolant hose because it was one factor of the problem: (Approved) 1/30 I asked for total cost of services (no total cost given, no price authorized) 2/3 Alex called to tell me they had to change of hose order (service from 1/25 hasn’t started) (no total cost given) (no total cost given) 2/8 Alex called to say the parts (hoses) came in. I still did not receive the total cost or ANY cost. 2/9 Alex called with total cost and to say that everything was already installed. 2/9 Alex emailed me from a gmail account (picture included) with the invoice. 2/10 I go into the office, Alex admits that he failed to give me the requested invoice/cost, and completed work without a price approval. I asked Alex to speak with his manager and he had a guy named Blakely meet me. Manager, Brian Yates was called. Service mechanic could not find parts that were replaced. 2/11 (Sat) the following day (only to find out he wasn’t a manager at all). Another employee pointed me in the right direction of Brian’s office, but he wasn’t there, so I had to come back another day. 2/13 We were able to meet two days later (closed on Sunday) Brian heard all parties, included other employees who had witness Alex’s predatory and manipulative behavior. We bring our vehicles to dealerships because we believe we can trust them to do what is right. Brian Yates agreed said that I only had to pay for the diagnostic test and could take my (still not working) vehicle. I refused that offer because my vehicle was still not working and he agreed that his employees behavior was not satisfactory. I requested to speak with his manager. We met with Brian Nelson (Brian Yate’s manager), More

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Two words are enough - excellent service! Two jeeps and a hyundai and 20+/- years of service speaks well of a dealership and staff. I've been fortunate to have been the owner of all the vehicl Two jeeps and a hyundai and 20+/- years of service speaks well of a dealership and staff. I've been fortunate to have been the owner of all the vehicles and experienced the prompt, courteous service. More

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bought all 8 vehicles at sports dursts since Dec/2011 first stop since moving here was at Sport Durst exchanged my new Mazda due to A/C went, still under warranty but I didn't want the hassle, got same Ma first stop since moving here was at Sport Durst exchanged my new Mazda due to A/C went, still under warranty but I didn't want the hassle, got same Mazda. After about 5 Mazda's I switched to Hyundai Sonnata then going on my 2nd Santa Fe. love the people and all the service they provide, wouldn't switch to anyone else. Have no reason to. More

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Lack of communication in re to outrageous bill No response from this man after email and sending detailed letters in regard to my daughter being ripped off totally. She only could afford $280 for No response from this man after email and sending detailed letters in regard to my daughter being ripped off totally. She only could afford $280 for speedometer. The salesman over the phone confused her and convinced her to fix car. Cost: $640! Sadly, my daughter is only 23 and has a communication disorder. The sales person totally confused her; did not send a proposed bill before doing the work. I was out of town and could not help her. More

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Terrible mangement.. profit center only 20 years in the business, and the worst customer service I have ever seen... customers can make an appoint and wait 3 hours if owner has a friend come 20 years in the business, and the worst customer service I have ever seen... customers can make an appoint and wait 3 hours if owner has a friend come in, he will push them ahead of u quickly... this is a lying, cheating organization like I have ever seen.. no one can do there job due to arrogant owner.... everyone are yes men and no one is happy... I don’t understand how they are still in business ... please take my advice... u will get better honest service going somewhere else.. this place sucks to the HIGHEST DEGREE... take my advise.. u will be disappointed.... More

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Went to get an oil change and my tires were stolen. Went in to get an oil change, and when I left my car was driving funny. Stopped to see why check the tires and found out that I had two different b Went in to get an oil change, and when I left my car was driving funny. Stopped to see why check the tires and found out that I had two different brand names on the back and the front. Three tires that had been stolen and one tire had a bubble in the tire. I had to replace all tires. Neither of the gentlemen were helpful, but to take advantage of a women is awful. Instead of returning my car after the oil change was done, the Tech went to lunch which took longer than it should have. More

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I love my new car! The staff was very friendly and took great care of me. I normally hate going to car dealerships because it's normally a long wait. These guys were ver The staff was very friendly and took great care of me. I normally hate going to car dealerships because it's normally a long wait. These guys were very straight forward, and had me out with a new car in no time! More

by TANESHA.DAMERON Verified Customer Verified Customer

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Have a New Hyundai and we love it This is our third Hyundai and the third time at Sports Durst - our experience each time has been good and the entire process easy. We love the Hyunda This is our third Hyundai and the third time at Sports Durst - our experience each time has been good and the entire process easy. We love the Hyundai brand and have never had a bad experience at Sport Durst - including service. More

by TRINA.HOLLAND Verified Customer Verified Customer

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The best car buying experience ever! If you want the best customer experience, ask for Tami Neal! She goes above and beyond to get you into the car that you want! If you want the best customer experience, ask for Tami Neal! She goes above and beyond to get you into the car that you want! More

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