Brian Merrell

All of a sudden my car wouldn't start I was all by myself and was without roadside assistance. My first call was to the person I trust most with my car: Don Post in the service department at Mercedes myself and was without roadside assistance. My first call was to the person I trust most with my car: Don Post in the service department at Mercedes of Salem. That was the only call I had to make that day. After that it was like magic; someone from the dealer came quickly to attempt to jump start my car and after a tow truck. Since it didn't start Mercedes sent their roadside assistance, who then sent a tow truck to take my car to Mercedes of Salem. Since I was car-less they also offered a $100 voucher for a "FREE" Lyft ride anywhere I needed to go. In three days she was fixed with a new starter, even though the part was not in stock There was a few facts that stand out for me: I paid nothing for the extra roadside assistance service and honestly that's a huge savings. Secondly, I didn't feel alone, stuck and without help. Thank You Donofrio Family.....and Mercedes Service Dept! More

by Donna G Verified Customer Verified Customer

Report | Print

I recently purchased a 2025 GLS450 from MB Salem, and I couldn’t be happier with the experience thanks to my sales consultant, Brent. His professionalism and enthusiasm made the entire car-buying process e couldn’t be happier with the experience thanks to my sales consultant, Brent. His professionalism and enthusiasm made the entire car-buying process enjoyable. Brent patiently answered all my questions and helped me understand the different options available, ensuring I found the perfect model for my needs. The transaction went smoothly, and Brent provided valuable advice throughout, making me feel genuinely cared for as a customer. I am extremely satisfied with the performance and comfort of my new vehicle. I highly recommend Brent and MB Salem to anyone looking for a top-notch car-buying experience! More

by Mikewang Verified Customer Verified Customer

Report | Print

Great experience- look forward to returning in the future for next Mercedes Benz. Thank you Brian and team for next Mercedes Benz. Thank you Brian and team More

by JONPALMER3 Verified Customer Verified Customer

Report | Print

Service stuff very knowledgeable about their game Thank you so much for your work will be back you so much for your work will be back More

by Daniil s Verified Customer Verified Customer

Report | Print

Absolutely awesome experience. I rolled in, signed the pre-negotiated paperwork and was in my van getting the walk through within 30 mins. Fair pricing, great selection, excellent I rolled in, signed the pre-negotiated paperwork and was in my van getting the walk through within 30 mins. Fair pricing, great selection, excellent service. This is my second van from Mercedes of Salem and both times it was a fantastic experience. More

by JJBENDER541 Verified Customer Verified Customer

Report | Print

Extremely impressed with my auto buying experience with Brian and Eli. They were professional, courteous and took time to answer all my questions and concerns. I felt zero pressure and loved doing business Brian and Eli. They were professional, courteous and took time to answer all my questions and concerns. I felt zero pressure and loved doing business with them. Truly an amazing experience. More

by DIEGO.MESA.PDX Verified Customer Verified Customer

Report | Print

A really nice place and really good attention with clients, I’ll recommend it one hundred porcent clients, I’ll recommend it one hundred porcent More

by DANIELOROPEZA1998 Verified Customer Verified Customer

Report | Print

It was a very friendly, open, and honest transaction. It could not have gone smoother. It could not have gone smoother. More

by JRODDICK Verified Customer Verified Customer

Report | Print

I reached out online and inquired about a sprinter van, was very quickly called from the dealership, and Eli followed up with me multiple times. He was supported by his manager, Brian, and they’ve been ove was very quickly called from the dealership, and Eli followed up with me multiple times. He was supported by his manager, Brian, and they’ve been over backwards to just make sure I had a good experience. They were very genuine in their conversation, we actually got along great and made a great friendship, which was amazing actually. This is the second time I’ve bought from this dealership, and so far they are literally batting 1000. You won’t get a better price anywhere else, you may as well come here for a good experience. It turns out there are still some great customer service businesses. Sincerely, thanks Eli and Brian More

Report | Print

We just purchased a Sprinter Van from Brian Merrell and we are truly grateful for his customer service. I shopped around and spoke to many dealers before deciding to go with Mercedes of Salem. The pricing we are truly grateful for his customer service. I shopped around and spoke to many dealers before deciding to go with Mercedes of Salem. The pricing was fair and below what most dealers quoted. Dealing with Brian was like working with an old friend. His non pressured approach and integrity was refreshing and I came away feeling that I had a new friend. When it came time to pickup the van Brian and his partner Eli took time to explain all the features and functions of the van. I felt well taken care of and would highly recommend these guys. A few days before picking up the van, I happened to mention to Brian that I was looking particular piece of flooring for the van. A few days later after the sale, Brian contacted me and sent me a link on Craig’s list with the van floor I was looking for. That pretty much sums up the kind of person Brian is. Thank you Brian and Eli for changing my opinion on purchasing a vehicle, the transaction went well above and beyond my expectations. Wishing you much success in you sales endeavors!!! David and Stacey Lang More

by DAVID.LANG Verified Customer Verified Customer

Report | Print