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Brian Land

Overview Reviews (60) Inventory (616)

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Brian Land

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Brian Land

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.6

60 Reviews

Overview Reviews (60) Inventory (616)

4.6

60 Reviews

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60 Reviews of Brian Land

November 06, 2024

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Employee Rating

Great service department with great staff! I would recommend anyone to get their GM vehicles serviced at Brogden! I would recommend anyone to get their GM vehicles serviced at Brogden! More

by Yong Kim

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tracy Troll, Jim Self, Brian Everhart, Jenah Huff, Scott Phegley, Todd Kelly

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Nov 07, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for your kind words! We truly appreciate you recommending Robert Brogden Buick GMC for GM vehicle service. Our team strives to provide excellent service, and it’s great to hear that you had a positive experience. We look forward to seeing you again for your future service needs! Sincerely, The Robert Brogden Buick GMC Team

October 31, 2024

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Employee Rating

Had a unique situation where my windshield pump was not working. Brian called me and indicated that they found a mouse in the windshield washer reservoir. He said that it typically would not be covered u working. Brian called me and indicated that they found a mouse in the windshield washer reservoir. He said that it typically would not be covered under warranty but he involved his manager and they called their GMC representative. I have all my service work done at Brogden. Brian called me back in a very short time, told me that they had discussed the mouse situation with the GMC representative and agreed that this was not any fault of mine and that it would be covered under warranty with no cost to me. I am very appreciative of both Brian and the service manager for siding with me as the customer in this very unique situation. Thank you Brian! More

by randy.tostenson

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Everhart, Lee Habiger, Jamaica Johnson, Alyssa Raby, David Estrada, Jenah Huff, Scott Phegley, Todd Kelly

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Nov 01, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for your amazing review! We truly appreciate your kind words about Brian and our service team at Robert Brogden Buick GMC. We're glad we could resolve the unique situation with your windshield washer reservoir swiftly and to your satisfaction. Thank you for your loyalty in choosing us for your service needs. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

October 30, 2024

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Employee Rating

Brian LAND was rude and talked OVER me even before i brought my vehicle in. I WAS a client that USED to LOVE this dealership until my phone call with him yesterday! As soon as i told him i was recording brought my vehicle in. I WAS a client that USED to LOVE this dealership until my phone call with him yesterday! As soon as i told him i was recording the call, because of how rude he was being by telling me my warranty was no good BEFORE he even knew what the problem was, he turned into a child and wouldn't say anything. EVERY single person there has always been TOP NOTCH, but this idiot just showed his true colors! Its amazing how BOLD people get "over the phone" but in person they wouldn't risk it. Brian, I hope your behavior was because it was late in the day and you just needed a nap! Cancel my scheduled appt for tomorrow...the company you work for is GREAT, but you are TRASH!! More

by KANSASGIRL38

Service Price Transparency

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: BRIAN LAND EXCLUSIVELY!!!

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Oct 31, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us. We value feedback as it helps us improve our services at Robert Brogden's Olathe Buick GMC. We hope to serve you better in the future. Thank you. Sincerely, The Robert Brogden Buick GMC Team

Oct 30, 2024 -

KANSASGIRL38 responded

Brian LAND was rude and talked OVER me even before i brought my vehicle in. I WAS a client that USED to LOVE this dealership until my phone call with him yesterday! As soon as i told him i was recording the call, because of how rude he was being by telling me my warranty was no good BEFORE he even knew what the problem was, he turned into a child and wouldn't say anything. EVERY single person there has always been TOP NOTCH, but this idiot just showed his true colors! Its amazing how BOLD people get "over the phone" but in person they wouldn't risk it. Brian, I hope your behavior was because it was late in the day and you just needed a nap! Cancel my scheduled appt for tomorrow...the company you work for is GREAT, but you are TRASH!!

October 27, 2024

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Employee Rating

Thank you for Brogden’s great service! Brian thank you for taking care of me and thank to the person who changed my oil, rotated my tires, and the maintenance check! Brian thank you for taking care of me and thank to the person who changed my oil, rotated my tires, and the maintenance check! More

by PAMROUSSELO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jimmy Carpenter

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Oct 29, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience at Robert Brogden Buick GMC. It's wonderful to know that Brian and our service team provided you with excellent care during your visit. We appreciate your support and look forward to seeing you again for your next service! Sincerely, The Robert Brogden Buick GMC Team

October 19, 2024

Dealership Rating

Employee Rating

Everybody, especially Brian, was extremely helpful getting me in and out in a reasonable time!! Robert Brogden’s service department is top notch!! Thanks Brian! getting me in and out in a reasonable time!! Robert Brogden’s service department is top notch!! Thanks Brian! More

by sherrera3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 22, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for your kind words! We really appreciate you taking the time to acknowledge Brian and our service team at Robert Brogden Buick GMC. We're thrilled to hear you had a great experience and that we could assist you efficiently. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

October 18, 2024

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Employee Rating

Easy transaction. Sales person found dents on new car and promptly resolved the issue. Found missing items on car. Those were added without issue. Sales person found dents on new car and promptly resolved the issue. Found missing items on car. Those were added without issue. More

by 71-caddy

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ryan O'Connor

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Oct 21, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that your transaction went smoothly and that our team at Robert Brogden Buick GMC was able to address the issues you encountered with your new car promptly. Your satisfaction is our priority, and we appreciate your trust in us. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

October 18, 2024

Dealership Rating

Employee Rating

For the most part the experience was great. The finance department was nit forthcoming with some details. For example nor wanting us choose gm finance but instead wanting us to go with other ba The finance department was nit forthcoming with some details. For example nor wanting us choose gm finance but instead wanting us to go with other banks..I did not like that More

by lovemoretambaoga

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim Self, Terrie Horton, Sebastien Granger, Lee Habiger, Dominik Warren, Sam Skid, Jenah Huff, Todd Kelly

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Oct 21, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the finance department at Robert Brogden Buick GMC. Your concerns about the financing options will be looked into, as we aim to provide transparency and choice to our customers. If you have any further questions or would like to discuss this matter, please feel free to contact us directly. We value your input and hope to serve you better in the future. Sincerely, The Robert Brogden Buick GMC Team

October 17, 2024

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Employee Rating

I appreciate the great service on a timely basis. The quick device and the special prices are great! The quick device and the special prices are great! More

by George Fine

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 17, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review, George! We’re thrilled to hear that you appreciated the great service and timely assistance at Robert Brogden Buick GMC. Our team works hard to provide quick service and special pricing, and it's always encouraging to receive positive feedback. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

October 17, 2024

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Employee Rating

Awesome Service dept! fast and reliable will.be back! cost also good Robert Brogden is Freat fast and reliable will.be back! cost also good Robert Brogden is Freat More

by DARRELHOLDEN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 18, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear you had an awesome experience with our service department at Robert Brogden Buick GMC. Fast, reliable service is what we strive for, and we appreciate your recognition of our competitive pricing. We look forward to seeing you next time! Sincerely, The Robert Brogden Buick GMC Team

October 04, 2024

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Employee Rating

I was there early for my oil change but they went and took me early. Very happy about that!!!! took me early. Very happy about that!!!! More

by LOTO925

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 04, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review! We're thrilled to hear that your oil change went smoothly and that we were able to take care of you early. At Robert Brogden Buick GMC, we strive to provide excellent service and it's great to know we met your expectations. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

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