Brian Jones

Excellent service at South Bay Lexus! Timothy was professional, attentive, and made the experience seamless. Timothy was professional, attentive, and made the experience seamless. More

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I have been a customer of this Lexus dealership since 2016. The Lexus cars I have received and the customer interactions with the corporate side have been amazing, this review is based on the 8 years of 2016. The Lexus cars I have received and the customer interactions with the corporate side have been amazing, this review is based on the 8 years of dealing with the incompetent maintenance side of this Lexus dealership. I have had major issues spanning back about 5 years and every time I have dealt with 2 individuals, EDGAR CENICEROS and BRIAN JONES. Edgar by far was the worst person I have dealt with at any car dealership. I was told by Edgar Ceniceros that ALL Lexus vehicles squeak when braking. I asked him if it was possible to do any type of maintenance and his reply that I still remember to this day was, "do you want me to take the car back, we can do this right now". I was shocked because no one had ever say anything like that to me before. Brian Jones was present during that meeting, and still he remained quiet. There was another instance that I was rear ended, the impact was not bad and I replaced the rear bumper through insurance but the back up sensors were not working properly. The car would use the emergency braking system even when there were no obstacles present. I brought the car back and this time Brian jones was present and told me they would look into the issue. After concluding that there was no issue after 1 week, they gave me the car back. The car still had the SAME issue and thus I brought my Lexus to another maintenance garage and it took them about an hour to figure out that some of the wiring had become loose and then they fixed my sensors. They charged me 500 dollars. I never had issues with the backup sensors after that. My car still squeaks, no matter what model of Lexus I have (this es 350 being my 3rd model from this dealership) and the maintenance workers still don't give me an explanation of why the squeaking is so terrible. Once again, I have done business with the same Lexus dealership since 2016. I write this review because all of my complaints have gone unanswered. I hope someone from the corporate side of Lexus reads this review and contacts me so I can finally rectify this situation. I like Lexus, I don't want to switch to another car however, my advice to ANYONE reading this post, the Lexus vehicles are amazing, but DO NOT get the maintenance package from this dealership in specific. More

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Brian Jones has always been my preferred South Bay Lexus Service representative because of his attention to details and customer communication. He is also very knowledgeable about the Lexus cars. I recommen Service representative because of his attention to details and customer communication. He is also very knowledgeable about the Lexus cars. I recommend Brian as your service representative if you choose South Bay Lexus to service for car. More

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Tim was great! Met all are needs . He was able to get me the car I wanted! Thanks again Met all are needs . He was able to get me the car I wanted! Thanks again More

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- excellent professional service and teamwork from the internet sales team (talal b) to the service team (advisor brian jones and his team, from the loaner administrator to the check in/out service repres internet sales team (talal b) to the service team (advisor brian jones and his team, from the loaner administrator to the check in/out service representatives). the teamwork among the team members provided confidence to a stress free process. - talal b took ownership when the maintenance service needed was presented to him. since he was part of the sales team, he could have passed the customer off; instead, he made sure the customer was properly and efficiently taken care of. - the service advisor, brian jones, was the "case manager" of the maintenance service needed. he saw through the whole service from beginning to end with precision, punctuality, thoroughness, and friendliness. he was transparent and provided precise and effective communication / guidance throughout. his timeline for the service was spot-on. he will be definitely contacted again for the next maintenance service. - not to be forgotten were the 11/07 3-4pm check in/out representatives for their extra effort to ensure the customer was taken care of. their attentive customer service is a reflection of the quality of the management team. More

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Brian Jones always goes above and beyond to explain what our vehicle needs and what can wait. He takes the time to explain and go over all the details. Hes extremely knowledgeable and friendly! Therefore we our vehicle needs and what can wait. He takes the time to explain and go over all the details. Hes extremely knowledgeable and friendly! Therefore we trust him 100%. All staff are professional and knowledgeable. My car runs amazingly because of them. More

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I’ve never had a bad experience here at this location! Brian Jones is alway a great help, informative and prompt. I drive from the inland empire to get the best customer service, and always will. Brian Jones is alway a great help, informative and prompt. I drive from the inland empire to get the best customer service, and always will. More

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My service advisor, Brian Jones always does an excellent job taking care of my car issues whether it’s routine maintenance or an immediate automotive issue, he and his team do a comprehensive and thorough job taking care of my car issues whether it’s routine maintenance or an immediate automotive issue, he and his team do a comprehensive and thorough job to solve my car issue! His attention to service is one reason I like Lexus of Southbay!! More

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Brian provided me with excellent customer service. They were really busy but Brian assured me that my service would be finished in a timely manner were really busy but Brian assured me that my service would be finished in a timely manner More

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Brian was very professional and personable.I’ve had him in the past when getting service. He was very knowledgeable and let me know what you needed now and in the future in the past when getting service. He was very knowledgeable and let me know what you needed now and in the future More

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