Brian Huth

I am certain that for the most part 5 Star is a wonderful dealership... as long as everything goes smooth. Unfortunately, my transaction was and has been anything but smooth. First, 5 Start stated I was full dealership... as long as everything goes smooth. Unfortunately, my transaction was and has been anything but smooth. First, 5 Start stated I was fully qualified to purchase, so I went to the lot to fill out all paperwork and provide all documents as requested. Then there was a problem with the vehicle like a leaking radiator... well... OK. Then it took over a week to get one in. This is after I gave them a down payment of $2000. Then I find out they will deliver the truck in a couple days. Total from application to delivery was 15 days. Then I find out the original lender turned down the deal because I had started a new job, but credit rating was fine. Resigned all paperwork. Well, 5 Star in all their brilliance, filed the original lender as a lien holder... massive MESS!! Sales manager, Brian Huth was contacted numerous times only to be forwarded to finance (who created the mess and the sales person who knew nothing about what was going on... so he says. ) Interest rate was given to close deal was quite high.. but I really wanted the truck so I went through with it. I then contacted different lenders other than those referred by 5 Star and received an approval for numerous points below the quoted interest rate by 5 Star Ford. Now 6 Weeks later after the new approval, I now find out that 5 Star filed the lien with a different company other than that in the funding package and I cannot pay off the loan with the new lender until 5 Star gets the title back that they mis filled and then get it refiled with their approved lender so then I can get the loan paid off through the new lender at a much lower interest rate. Don't call sales manager for help... won't return calls or do anything to solve your problem but refer to others who don't get anything solved. Don't trust finance referrals... get your own financing before you go to the dealer.. they will mark up the interest rate numerous percentage points above where you should be so they make a higher profit. Maybe this will get worked out... however. after contacting the title department, and others, and even sending an email to the General Sales manager with no response.. after 4 months... it still is not all resolved. I keep getting promises from 5 Star but... nothing ever seems to be in any effort to resolve the issues. So, far we are 4 months since purchasing and counting!! I give this a 2 Star in rating only because they had the vehicle, I wanted and it is in wonderful condition... though the services level at this point should be about minus 4! Caveat emptor!! Let the buyer beware!!! More

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I bought a new-to-me 2017 5. 0 F-150 from Raed at 5 Star Dallas. The truck runs incredibly well. The deal was fast and they took care of me. Raed, Quinn, and Brett are amazing peo 0 F-150 from Raed at 5 Star Dallas. The truck runs incredibly well. The deal was fast and they took care of me. Raed, Quinn, and Brett are amazing people. I suggest everyone go see them. More

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Jordan was fantastic to work with. His no pressure approach was a relief. He communicates well and uses technology to assist with details of the vehicle. I would recommend Jordan and t His no pressure approach was a relief. He communicates well and uses technology to assist with details of the vehicle. I would recommend Jordan and the 5 star dealership to anyone looking to purchase a vehicle. More

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I only will buy from Five Star Ford of Dallas thanks to the amazing service and my top notch Salesman Joe Crawford! They always make me feel like family at the dealership and I know I’m getting the best qu the amazing service and my top notch Salesman Joe Crawford! They always make me feel like family at the dealership and I know I’m getting the best quality service and vehicles! I love my Five Star Performance RTR Spec 3 Mustang GT Premium and can’t wait to tell everyone where to get their own performance Ford vehicle! More

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Extremely friendly and authentic. They treated me like a friend and were very helpful at every step. Can’t say enough about how well I was treated by Allen, Thomas and Brian. They treated me like a friend and were very helpful at every step. Can’t say enough about how well I was treated by Allen, Thomas and Brian. More

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Couldn't ask for a better person to deal with! He goes above and beyond to help you! He goes above and beyond to help you! More

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I read the previous review. I don't believe a word of it. I have dealt with these people for over 15 years. They have always been the absolute best! They all get the best review I don't believe a word of it. I have dealt with these people for over 15 years. They have always been the absolute best! They all get the best review I can give! More

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My experience with both the salesman Tyrone Burks and the General Manager Thomas Bies could not have been better. Both gentleman were professional and very responsive. 10 out 10 experience all the way arou General Manager Thomas Bies could not have been better. Both gentleman were professional and very responsive. 10 out 10 experience all the way around. More

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Joe Crawford made my Bronco purchase easy and fun. He’s a consummate professional. Will definitely buy from him again. He’s a consummate professional. Will definitely buy from him again. More

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I had the opportunity to work with Thomas Bies, General Sales Manager, and I am very appreciative of the time he took in handling an inquiry I made to FiveStar. I received top-notch customer service and Im Sales Manager, and I am very appreciative of the time he took in handling an inquiry I made to FiveStar. I received top-notch customer service and Imam glad I purchased my vehicle from FiveStar Ford. More

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