Brian Humphrey

I will never buy anything from Amarillo Hyundai again or have another Hyundai. The vehicle we signed paperwork on was sold out from underneath us. We liked the idea of the additional features the Tucson have another Hyundai. The vehicle we signed paperwork on was sold out from underneath us. We liked the idea of the additional features the Tucson Hybrid Limited had over the Kia Sportage Hybrid. After assuring us that they could get in a Tucson Limited Hybrid, and locating the car, we naively signed paperwork. Now I have an online commitment to pay for a vehicle that I NEVER saw, never owned, never drove. In this day & age, online can & will screw up my credit history, even though the paperwork says otherwise. I DO want to be on the up and up & pay for the vehicle we received, but THAT IS NOT AN OPTION ON THE HYUNDAI FINANCE site (https://www.hmfusa.com/MyAccount) that shows the TUCSON HYBRID VIN we were promised, not the one we actually drove home, and no way to correct it. The vehicle they show is NOT my vehicle. The Amarillo Hyundai Finance guy "promised" they'd fix this. NOPE Still hasn't happened. So - New the car that we financed, signed & drove home , a Tucson Limited Hybrid & the Amarillo Hyundai dealer & Hyundai corporate have made it impossible for me to pay for it. They show my vehicle on the Hyundai Bluelink & MyHyundai site so I can open the doors remote... But the Hyundai Finance site still shows another vehicle that we never took possession of. I'm on the hook for a car I never saw, never drove, nor even touched. We had to come back, the day after the sale, to get everything "set up" for the 2x driver modes & the electronic keys. Jerry who did it completely screwed it up & apparently did not know what he was doing. Afterwards, everytime I'd get it to drive, the electric seat would slam me into the steering wheel. We took it back. Rather than fix it, they shut off some of the functionality. After spending a day reading the handbook, I got it fixed. Looks like Jerry had programed everything in for my wife in the car, and with https://owners.hyundaiusa.com/us/en/page/dashboard. 2x times. I'm still needing to go to https://owners.hyundaiusa.com/us/en/page/dashboard to get the electronic key working on my mobile phone. Worst car buying experience EVER. It's not exactly bait & switch, because we did get a new Tucson Hybrid... but it's not the one we signed for and agreed to. The fact that the dealer has done nothing to fix the VIN & data with Hyundai Financing really pisses me off. I'm not wanting to get legal counsel, but it looks like that's where we're headed. Next to a house, a new vehicle is the largest purchase I make. I can't be on the hook for 2x Hyundais, when I only bought one. Really has soured me on Hyundai. I'll pay this xxx off, get rid of it. I'll NEVER go back to Hyundai, or own another AGAIN! More

Print

I searched all over Texas and Oklahoma for a specific Hyundai Palisade with the deal structure I wanted. Jason Cappilla and the team at Amarillo Hyundai EARNED my business. I also enjoyed the very quic Hyundai Palisade with the deal structure I wanted. Jason Cappilla and the team at Amarillo Hyundai EARNED my business. I also enjoyed the very quick closing process with Brian Humphrey in the Finance Department. I drove 350 miles each way to close it out, and it was worth every minute. Excellent car, a fair deal, and extremely professional car buying experience. I highly recommend Jason, Brian, and the Amarillo Hyundai team. More

Print

Absolutely wonderful service, I needed a vehicle quick, maika was able to get me into something by the end of the afternoon! I will be referring all friends and family! maika was able to get me into something by the end of the afternoon! I will be referring all friends and family! More

Print

The service was excellent, JD was amazing and knowledgeable. Tri-state ford definitely earned my business, this was the quickest and smoothest car purchase I have ever had. Not only will I be bac knowledgeable. Tri-state ford definitely earned my business, this was the quickest and smoothest car purchase I have ever had. Not only will I be back for my next car purchase but I will also be recommending my friends and family. Thank you guys so much More

Print

James did a great job for me. He was very nice and found me exactly what I wanted. I now have a new Hyundai Tucson. me exactly what I wanted. I now have a new Hyundai Tucson. More

Print

Cody Pittman was very willing to help me out on all of the questions I had . He also did everything in his power to make sure I drive our new car off the lot . I will be back to buy more vehicles . Thank the questions I had . He also did everything in his power to make sure I drive our new car off the lot . I will be back to buy more vehicles . Thanks Al York More

Print

Everyone worked to see I was happy with my purchase and Cody went out of his way including a trip to my residence to help me. Cody went out of his way including a trip to my residence to help me. More

Print

I had the most excellent experience working with James, from the moment he received my Online internet inquire to the final signing of the papers and putting on my paper tags he was wonderful. Very laid ba from the moment he received my Online internet inquire to the final signing of the papers and putting on my paper tags he was wonderful. Very laid back, funny, and made the whole experience worth it. I was terrified to make my first car purchase but he made the process so easy; if you are in the market for a new or used car I’d recommend James and the guys over at Amarillo Hyundai and Tri-State Ford to get the job done! More

Print

Very happy I wasn't planning to purchase a new car, actually didn't think I could get a good deal on my trade in which I owed on. But I responded to an email to I wasn't planning to purchase a new car, actually didn't think I could get a good deal on my trade in which I owed on. But I responded to an email to see what I could get and soon was contacted by Cody Pittman. He took the time to find out what I was interested in, Despite my doubts he asked me to come in and talk to him. Long story short I left the dealership with a new 2020 Edge, which I really like. The entire service from sales to financing was very satisfactory. Definitely recommend Cody and the team at Amarillo Hyundai and Tri State Ford. More

Print

I would highly recommend them for any of your Hyundai needs. Jason went above and beyond to meet our needs on purchasing a new vehicle. All the employees were very friendly. We came back the next day to needs. Jason went above and beyond to meet our needs on purchasing a new vehicle. All the employees were very friendly. We came back the next day to have Jason show us the ins and outs of our car. Could not have asked for better service. More

Print