Brian Hill

Oil change price is 25% higher than my normal dealer service. Only reason I was there was for them to fix a recall item from when the car was bought that the previous service people said was not a recal service. Only reason I was there was for them to fix a recall item from when the car was bought that the previous service people said was not a recall and they closed it out as it had been performed. The car is great but this dealership is awful. Can’t get straight answers from them. Also had to get the navigation screen checked and they had to do a software update that they told me usually cost 45 bucks but they didn’t charge me since they knew I eas already unhappy. They reason it was supposed to be charged for is they use a third party vendor for that. Got huge run around when I bought the car about installing a hitch because they use a third party for that too. I will never darken the doors of this place again. Danielle that I dealt with today did the best she could but she had been put in an impossible situation by the shoddy management of thei dealership. My biggest complaint is they they told me 14 months ago when I bought this car that that recall had been cancelled. I only got the hitch done after 3 months when I called the general manger and then they were able to get the hitch done. Was never able to get in touch with my salesman Brain after sale was closed and I picked up the car after they prepped it. I know people who bought cars here when Jim Skinner owned it and they raved. Guess this is what you get when a big out of state group runs a dealership. More

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Very low pressureShowed you options and let you decide Very low pressure Showed you options and let you decide what you want on your vehicle. Very low pressure Showed you options and let you decide what you want on your vehicle. More

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Got exactly what I went there for The guys who helped me at iron city ford were amazing I couldn’t have asked for better customer service I have already recommend a few of my friends t The guys who helped me at iron city ford were amazing I couldn’t have asked for better customer service I have already recommend a few of my friends to go look at their cars More

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Jeep Cherokee Bryan did such a great job with selling me my jeep Cherokee. I recently had a 2008 Ford Edge limited and it was loaded with all types of gadgets in it Bryan did such a great job with selling me my jeep Cherokee. I recently had a 2008 Ford Edge limited and it was loaded with all types of gadgets in it. So I told him what I wanted inside the mini suv and from there he found the mini suv I wanted Just like my Ford Edge limited More

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