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Brian Hietsch

Overview Reviews (116)

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Brian Hietsch

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Brian Hietsch

Sales & Leasing Consultant

Phil Fitts Ford & Lincoln

3250 Wilmington Road
New Castle, PA 16105

I have been working at Phil Fitts Ford & Lincoln for over 5 years. I really love what I do and find it very rewarding to help customers find their dream car. My goal is to give you the most comfortable car buying experience you've ever had! Come see me at Phil Fitts and I promise you'll leave here happier than when you arrived!

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5.0

116 Reviews

Overview Reviews (116)

Dealership Experience

7 yrs, 4 mos

Industry Experience

7 yrs, 4 mos

Languages Spoken

English

5.0

116 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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116 Reviews of Brian Hietsch

October 28, 2024

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Employee Rating

Wonderful customer service but Very inconsistent mechanical work. We’ve had oil changes and inspections done on the same car and sometimes they fill fluids, other times they don’t. One time we urgen mechanical work. We’ve had oil changes and inspections done on the same car and sometimes they fill fluids, other times they don’t. One time we urgently needed breaks done, a year later with no brake work they didn’t mention a thing. we told them a tail light was out and while doing their “multipoint inspection” they didn’t even notice it and offer to repair it. Love the people at the desk but the work is very inconsistent. More

by SHAFEAF41

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Mike Hietsch

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Oct 31, 2024 -

Phil Fitts Ford & Lincoln responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Thank you from the Phil Fitts Family

Nov 01, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. Please give us a call at (724) 658-3521 if you’d like to discuss this matter further. We look forward to hearing from you. Take care.

October 27, 2024

Dealership Rating

Employee Rating

Brian and Michele were very helpful and every step of the way I could not be more happy the way they helped me through the whole process way I could not be more happy the way they helped me through the whole process More

by micjmor

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brian Grantham

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Oct 27, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad Brian and Michele were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

October 03, 2024

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Employee Rating

Greg Knauf and team were great to work with. Very happy with my order, purchase, and process. Very happy with my order, purchase, and process. More

by Jeff S

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Tony Oliva, Greg Knauf

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Oct 03, 2024 -

Phil Fitts Ford & Lincoln responded

We are very happy to have provided you with such a positive experience, Jeff! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

July 08, 2024

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Employee Rating

Time to trade in our Fusion. Albee did a great job finding the perfect vehicle! A beautiful Lincoln Corsair! Albee did a great job finding the perfect vehicle! A beautiful Lincoln Corsair! More

by paula.philfitts

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Albee Mangino

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Jul 08, 2024 -

Phil Fitts Ford & Lincoln responded

Hi Paula: It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

April 18, 2024

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Employee Rating

I highly recommend Phil Fitts Ford & Lincoln from the bodyshop manager, workshop and the people in the office. Everyone is very friendly, thoughtful and helpful. They did an excellent job. HIghly compet bodyshop manager, workshop and the people in the office. Everyone is very friendly, thoughtful and helpful. They did an excellent job. HIghly competent people. I can't thank them enough. I really appreciated their honesty and openness in dealing with our car. I definitely recommend Phil Fitts Ford to family and friends. If I can evaluate my experience and of my relatives, with 5 stars PLUS! More

by Rosi

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Altman, Darius Carter, Albee Mangino, Mike Hietsch, Brian Grantham, Luke Lord, Tony Oliva, Michael Broderick, Dan Duncan , PAULA

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Apr 18, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

March 21, 2024

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Employee Rating

They did what they were supposed to and brought my truck back cleaner than it left. back cleaner than it left. More

by mjl95

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Altman, Darius Carter, Albee Mangino, Rod Franzi, Mike Hietsch, Brian Grantham, Luke Lord, Tony Oliva, Greg Knauf , Kenny and Rob

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Mar 22, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

February 01, 2024

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Employee Rating

Wonderful buying experience Greg Knauf and Brian Hietsch are the best. Continued service after the sale answering all my questions as I learn my way around my fantastic new F150. Thank you! are the best. Continued service after the sale answering all my questions as I learn my way around my fantastic new F150. Thank you! More

by Lew Kroner

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Greg Knauf

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Feb 02, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

September 17, 2023

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Employee Rating

Dealership is excellent in customer introduction and after the sale service. Can’t be happier after the sale service. Can’t be happier More

by rmccracken3471

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Mike Hietsch , Kevin Whitty

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Sep 18, 2023 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Phil Fitts Ford & Lincoln are glad to have you as a customer. Thank you from the Phil Fitts Family

June 24, 2023

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Employee Rating

Great to deal with no pressure delivered as promised no playing games on price could not be happier playing games on price could not be happier More

by tombell2805

Verified Customer

Sales Price Transparency

Recommend Dealer

Yes

Other Employees Tagged: Darius Carter, Brian Grantham , Finance person was great

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Jun 25, 2023 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

June 23, 2023

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Employee Rating

We have always had a great experience with our salesman Albee Mangino and Kenny Carter in the service department! Albee Mangino and Kenny Carter in the service department! More

by jerry41156

Sales Price Transparency

Recommend Dealer

Yes

Other Employees Tagged: Albee Mangino , Kenny Carter

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Jun 25, 2023 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your wonderful review! We are thrilled that Albee and Kenny alwasy provide you with great customer service. We are so excited for you to enjoy your new car, and we thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

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Brian Hietsch

Sales & Leasing Consultant

Phil Fitts Ford & Lincoln

116 Reviews of Brian Hietsch

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