Brian Hietsch
Brian Hietsch at Phil Fitts Ford & Lincoln
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Brian Hietsch

Sales & Leasing Consultant

Phil Fitts Ford & Lincoln

3250 Wilmington Road
New Castle, PA 16105

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5.0
116 Reviews

I have been working at Phil Fitts Ford & Lincoln for over 5 years. I really love what I do and find it very rewarding to help customers find their dream car. My goal is to give you the most comfortable car buying experience you've ever had! Come see me at Phil Fitts and I promise you'll leave here happier than when you arrived!

Dealership Experience

7 yrs, 3 mos

Industry Experience

7 yrs, 3 mos

Languages Spoken

English English

5.0

116 Reviews

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116 Reviews of Brian Hietsch

October 28, 2024

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Wonderful customer service but Very inconsistent mechanical work. We’ve had oil changes and inspections done on the same car and sometimes they fill fluids, other times they don’t. One time we urgen More

by SHAFEAF41
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Mike Hietsch

Oct 31, 2024

Phil Fitts Ford & Lincoln responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Thank you from the Phil Fitts Family

Nov 01, 2024

Phil Fitts Ford & Lincoln responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. Please give us a call at (724) 658-3521 if you’d like to discuss this matter further. We look forward to hearing from you. Take care.

October 27, 2024

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Brian and Michele were very helpful and every step of the way I could not be more happy the way they helped me through the whole process More

by micjmor
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Recommend Dealer
Yes

Other Employees Tagged: Brian Grantham

Oct 27, 2024

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad Brian and Michele were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

October 03, 2024

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Greg Knauf and team were great to work with. Very happy with my order, purchase, and process. More

by Jeff S
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Recommend Dealer
Yes

Other Employees Tagged: Tony Oliva, Greg Knauf

Oct 03, 2024

Phil Fitts Ford & Lincoln responded

We are very happy to have provided you with such a positive experience, Jeff! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

July 08, 2024

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Time to trade in our Fusion. Albee did a great job finding the perfect vehicle! A beautiful Lincoln Corsair! More

by paula.philfitts
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Recommend Dealer
Yes

Other Employees Tagged: Albee Mangino

Jul 08, 2024

Phil Fitts Ford & Lincoln responded

Hi Paula: It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

April 18, 2024

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I highly recommend Phil Fitts Ford & Lincoln from the bodyshop manager, workshop and the people in the office. Everyone is very friendly, thoughtful and helpful. They did an excellent job. HIghly compet More

by Rosi
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Recommend Dealer
Yes
Apr 18, 2024

Phil Fitts Ford & Lincoln responded

Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

March 21, 2024

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They did what they were supposed to and brought my truck back cleaner than it left. More

by mjl95
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Recommend Dealer
Yes
Mar 22, 2024

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

February 01, 2024

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Wonderful buying experience Greg Knauf and Brian Hietsch are the best. Continued service after the sale answering all my questions as I learn my way around my fantastic new F150. Thank you! More

by Lew Kroner
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Recommend Dealer
Yes

Other Employees Tagged: Greg Knauf

Feb 02, 2024

Phil Fitts Ford & Lincoln responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

September 17, 2023

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Dealership is excellent in customer introduction and after the sale service. Can’t be happier More

by rmccracken3471
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Recommend Dealer
Yes

Other Employees Tagged: Mike Hietsch , Kevin Whitty

Sep 18, 2023

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Phil Fitts Ford & Lincoln are glad to have you as a customer. Thank you from the Phil Fitts Family

June 24, 2023

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Great to deal with no pressure delivered as promised no playing games on price could not be happier More

by tombell2805
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Darius Carter, Brian Grantham , Finance person was great

Jun 25, 2023

Phil Fitts Ford & Lincoln responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

June 23, 2023

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We have always had a great experience with our salesman Albee Mangino and Kenny Carter in the service department! More

by jerry41156
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Albee Mangino , Kenny Carter

Jun 25, 2023

Phil Fitts Ford & Lincoln responded

Thank you so much for your wonderful review! We are thrilled that Albee and Kenny alwasy provide you with great customer service. We are so excited for you to enjoy your new car, and we thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

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