Brian Harris | Page 53

Mazda Service Center I think awesomeness best describes the Professionalism, the Caring, the helpfulness, and the over all ability of the Mazda Service Center and the gara I think awesomeness best describes the Professionalism, the Caring, the helpfulness, and the over all ability of the Mazda Service Center and the garage and office staff! More

by chiefwhfc Verified Customer Verified Customer

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Very Helpful Best thing they do is communicate quickly and are very helpful. I moved 30 miles away and still return for my scheduled services. My 2013 CX9 is one o Best thing they do is communicate quickly and are very helpful. I moved 30 miles away and still return for my scheduled services. My 2013 CX9 is one of the best purchases I ever made More

by JBERLANGA501 Verified Customer Verified Customer

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Extreemly accomodating and excellent service I had apple play app installed. Ryan made accommodations to pick up my vehicle and return it after service. It went perfect. Would recommend dealershi I had apple play app installed. Ryan made accommodations to pick up my vehicle and return it after service. It went perfect. Would recommend dealership to my fiends Kudos! More

by RATEN05 Verified Customer Verified Customer

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New Car Sales I was referred through the Costco pricing. Dealership was far from home but after comparing another Costco dealer, Hamilton's price was significantl I was referred through the Costco pricing. Dealership was far from home but after comparing another Costco dealer, Hamilton's price was significantly lower. I decided to make the drive and the quote was 100% accurate and no nonsense. The paperwork was ready to go and we completed the deal quickly and easily. Brian Harris talked us through the features of the car and was very thorough and patient. Highly recommend. More

by mrosenberg2 Verified Customer Verified Customer

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Professional customer service on every level Our experience working with Brian Harris has been smooth and easy from start to finish. He patiently worked with us even though we had a delay gettin Our experience working with Brian Harris has been smooth and easy from start to finish. He patiently worked with us even though we had a delay getting our insurance set up. All of our questions were answered thoroughly and straightforwardly. The car was prepped and ready for our pickup, and the paperwork was ready in advance so the purchase process went flawlessly. I would recommend Brian Harris to anyone shopping for a Mazda in this area! More

by DEBWERCH Verified Customer Verified Customer

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Fraud I took in my Mazda 3 for a 60K mile service and an oil change. I waited about 20 - 30 minutes tops before a laundry list of work was presented to me a I took in my Mazda 3 for a 60K mile service and an oil change. I waited about 20 - 30 minutes tops before a laundry list of work was presented to me as necessary. In all, it added up to over $1,700 of unnecessary services were strongly suggested to me. Two of them were made to sound dire - to the extent that my car would stop working while driving it and would require a tow. Those were words that were specifically said to me - to scare me into getting work done. After speaking with my husband who looked into a couple of things I told him about, I left without receiving any of the suggested services and headed home. Later when my husband got home he popped my hood and found a serpentine belt that was PERFECTLY fine, not "frayed and coming apart" as was suggested. There was no oil dripping anywhere around the engine, which was the evidence used to suggest my PCV valve needed to be changed out - at 60,000 miles. The brake fluid was full to the level and maybe a little yellowed but not terrible. My coolant was low - we topped it off and saved $189 in about four seconds. My car has not misfired nor has it suggested to me that it needs new spark plugs - certainly not at $45/each before labor as was the case at the dealership. Lastly, I have no idea what "FUEL AND AIR" means and it was $240 to fix that on my paperwork. I was at the dealership and was pretty convinced that all of this work needed to get done and was prepared to spend probably $400 for the day to at least get some of the more scary sounding things done, before I spoke with my husband and realized that something was not right. I've been a customer of this service station since 2011 and have been very loyal, suggested this center to friends and family. Not anymore. I get free oil changes for the life of my car. I'd rather pay $60 per oil change than ever go back to this service station. I'm appalled that they lied to me like it was nothing, like it didn't even matter in the slightest bit. Next week I'll be taking my car into another garage to get a general diagnostic and see if they come up with half of the things this place did. My guess is, they won't. There is a stigma of dishonesty amongst mechanics, which has always drawn me to dealerships. I know that I've probably always paid more than I needed to for work that could have been done at another place for way cheaper but I did that because I trusted this dealership and service center. Now I am so appalled by this experience, I'll never come back - not to buy my next car, not to get my next oil change, not for anything. I actually have no idea who I worked with besides the front desk guy, whose name I don't remember. But this system won't let me move forward without selecting someone. So Brian Harris was not responsible for this, I just picked him to be able to move on. None of the employees with check boxes and pictures were the person I dealt with. More

by ALLIEOBRIEN Verified Customer Verified Customer

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Very helpful! Everyone was very helpful and very nice. Brian helped me in turning in my lease and getting a new one, they were very accommodating and helpful. Everyone was very helpful and very nice. Brian helped me in turning in my lease and getting a new one, they were very accommodating and helpful. More

by ALI.TAGLIAFERRO Verified Customer Verified Customer

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great customer servce they’re so nice here, accomodating and very professional! no pressure sales & service. I keep coming back because of the great staff, service hours they’re so nice here, accomodating and very professional! no pressure sales & service. I keep coming back because of the great staff, service hours & location. More

by QUINN1256 Verified Customer Verified Customer

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Friendly and helpful! I had a great experience here! Brian was very accommodating to my situation, extremely helpful and knowledgeable, and looking out for my best interest I had a great experience here! Brian was very accommodating to my situation, extremely helpful and knowledgeable, and looking out for my best interest. The buying experience was fast and easy and would buy from here again. More

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Very good car buying experience! I purchased a used 2016 Mazda CX-5 with Brian Harris as my sales rep. I was extremely pleased working with Brian as he understood my needs and was wi I purchased a used 2016 Mazda CX-5 with Brian Harris as my sales rep. I was extremely pleased working with Brian as he understood my needs and was willing to work with me to get what I needed. There was no high pressure sales which made the experience pleasant. I appreciated the time he spent explaining how the vehicle operated. I would recommend this dealership and would recommend working with Brian. More

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