Brian Guzy

I would give zero stars if that was an option. Poor/non-existent communication, lots of excuses, no follow-up/follow through, & seems that nobody cares from the top to the bottom of the company. S Poor/non-existent communication, lots of excuses, no follow-up/follow through, & seems that nobody cares from the top to the bottom of the company. Spend your hard earned money elsewhere! Bought my second Porsche Cayenne (a used 2019 Turbo, my 1st was brand new 2021 GTS) from Motor Werks January 2023 & have regretted it since the first week of ownership. Noticed issues immediately on the drive home (break pads and wiper blades that should have been replaced before they sold me the car, car was dirty inside & out - we finished the transaction when it was dark out). They did make that right by replacing them however, they charged me for replacing spark plugs that were due for service at 30,000 miles even though the car had 29,040 miles when I bought it, & suggested that I have a mobile detailer come to my home for $150. Really? Fine, I was willing to let that go. Within the first week, and to this day, I started to & keep having both small but frustrating issues (driver auto- up/down window control may or may not work, warnings saying PAS restricted, high beam assist not available, Apple Car Play may or may not work, etc.) & bigger issues that affect the performance of the car (chassis fault warning resulting in a horrid, rough ride, adaptive cruise control failing to work during long drives, reduced engine power aka dreaded limp mode, infotainment screen going black so nothing could be controlled - climate, radio, etc.). They had my car for 138 days of the first 11 months I owned it (that's 41% of that time period!) & while I had loaners, they were substandard to my car (very slow base model Macan's), & I am a smoker who drives long distances for work & smokes in my car. Very inconvenient to say the least, not to mention all the times they said they would come pick up my car & didn't, or said my car would be ready & it wasn't. They rarely provided updates; my husband or I would have to reach out to get any status updates more often than not. They do not care about their customers at all; the General Manager, Brian Guzy, flatly refused to speak to me or my husband last summer after repeated phone calls & emails to him about our first 5 - 6 months with this car from xxxx. Marco Rodriguez, the service manager, swore he would over communicate and then failed to deliver on that. We were told Stu Nelson, who I believe is a Sales Manager, would help us get things resolved & stay in communication. After one conversation, he disappeared. I absolutely loved my first Cayenne & I absolutely hate this one. Sad when you're talking about the hefty price tag on these vehicles. I would have expected the sales manager &/or the GM to A) care, B) willingly & repeatedly communicate with me to make things right, and C) offer to get me out of this clearly faulty vehicle & into a different one permanently so they could really figure out/resolve the problem without extreme frustration for & inconvenience to a customer who has literally spent hundreds of thousands of dollars with them. I guess that is expecting far too much. Fast forward to this year: the annoying stuff continues to happen on at least a bi-weekly basis. This winter, the newest fun surprise was my heated seats wouldn't come on several times when pushing the button & sometimes the A/C seats would come on instead. I no longer had the energy to deal with them so I just let it all go. Now they picked it up for service this Tuesday as the reduced engine power warning is back. Not only did they completely botch my pick up & try to blame me (their awful communication skills apparently aren't reserved for just their customers but also extend to them not communicating with each other internally), but here it is Friday & I hadn't heard anything until I reached out to them myself..Again. And again, excuses, excuses. I wonder how many weeks they'll have it this time? This car is a total lemon & I want out! I just want someone to care & make it right! More

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Great sales and service teams keep me coming back. If you are in the market for a Porsche, definitely give this team a try. If you are in the market for a Porsche, definitely give this team a try. More

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Boban was easy to work with and was able to find us the exact car we wanted. Would highly recommend motor werks and Boban if your are looking for a new Porsche . exact car we wanted. Would highly recommend motor werks and Boban if your are looking for a new Porsche . More

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Hi my name is Sean I was purchased Cayenne last week. Peter Seaverns is great dealer he had a long time experience about the car he answered all my questions and very kind to help me. Also all the team m Peter Seaverns is great dealer he had a long time experience about the car he answered all my questions and very kind to help me. Also all the team members are great to help me. I really appreciate that and recommend about Barrington Porsche!! More

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Mr Jack Ball's service is perfect, I will be shopping again with Porsche Barrington. Also, the General Manage Brian Guzy is very nice and reasonable! again with Porsche Barrington. Also, the General Manage Brian Guzy is very nice and reasonable! More

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Both sales and service here are customer oriented and easy to work with. Very professional. easy to work with. Very professional. More

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The best dealership I have ever worked with. Will highly recommend them to friends and colleagues. Will highly recommend them to friends and colleagues. More

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I would like to say special Thank You to Skyler and Amir, for the fantastic support I have received buying my Porsche Macan. Very professional, above standard support. They took all my questions seriously an for the fantastic support I have received buying my Porsche Macan. Very professional, above standard support. They took all my questions seriously and did find solutions so I could get the Car. Very much appreciated. More

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It was a pleasure dealing with a knowledgeable salesman. I have bought numerous Porsche over my lifetime and I found Boban to be the most knowledgeable. He works more as an advisor rather than a sales push I have bought numerous Porsche over my lifetime and I found Boban to be the most knowledgeable. He works more as an advisor rather than a sales pusher. That is why I bought 3 from him ( 2 911 and a Mecan). I also felt good dealing with Brian. More

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Growing up one of my dream cars was a Porsche. A few years after retiring I bought my first of three Porsche Macans. This past week I upgraded to a Cayenne Coupe. This is my 4th Porsche from Motor A few years after retiring I bought my first of three Porsche Macans. This past week I upgraded to a Cayenne Coupe. This is my 4th Porsche from Motorwerks of Barrington. Had the same salesperson all four times, Boban Filipovic. Professional, knowledgeable, always there to help. Definitely a big reason I keep coming back. Kudos also to Brian Guzy, GM, who has been integral in all four of my Porsche dealings. I have never be disappointed dealing with Boban, Brian & this dealership. The Service Department is top notch & bends over backwards for its customers. I always deal with Kevin Sutor. Lastly, I am far from being a "techie" (very old school in this area) so one final kudo to Nina Kecki who took the time to train me on all the options my new Cayenne Coupe has to offer. She was patient, thorough and made sure all my questions were answered. More

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