Brian Galaz

DO NOT RECOMMEND! worst dealership. i bought a crosstrek in 2023 and had a wonderful experience with taylor. after i got home my car was making noise while breaking. worst dealership. i bought a crosstrek in 2023 and had a wonderful experience with taylor. after i got home my car was making noise while breaking. i called the dealership and was told to bring it in to be looked at. they said there was nothing wrong and i was sent away. the noise got louder before i made it home that same day. i got my car looked at by my own mechanic and was told my breaks and rotors were warped from over heating. i call the dealership back and told them what my mechanic said. they were willing to take a second look and replace them… maybe. i got my car towed back to the dealership and was told they only replaced my front rotors and break pads. i told them to replace them all like my mechanic recommended. brian told me my mechanic was just trying to scam me and was lying to me to make money off of me. he also was aggressive on the phone when i explained the full story and what my mechanic said. he refused to listen to my concerns and told me that my car was being sent back to me anyway. i then contacted taylor, who had sold me the car, and she helped me get my car looked at a second time. by that time i had left a review like i am now about what ive said above. Brian then called me and told me they wouldn’t help me unless i deleted the review. i deleted the review and scheduled my second appointment. when i scheduled with the service team, they answered all my questions and listened to my concerns. everything was good but the day of my appointment brian called me to let me know my appointment was canceled and if i wanted to know more i should call him. so i did, and he told me bc of the review that i was not someone they wanted in their dealership and i was no longer allowed to have my car serviced there. i paid for a warranty and the car wash/oil change package. i was told i can’t get refunded for it and i can’t use it at other subaru dealerships. i called and emailed for any information and no one ever answered my calls or emails. i got a case started with the dmv and they claimed they were responding to me the whole time. i tried to reach out to see if they had the wrong contact info but still nothing. this dealership has multiple complaints involving similar situations like mine. wonderful staff but terrible management. if i could give zero stars i would. More

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Excellent customer service and resolution to the issues with my vehicle by Service Advisor Dominic Santoli and Service Manger Brian. The facility is state of the art, clean and efficient, and a pleasure to with my vehicle by Service Advisor Dominic Santoli and Service Manger Brian. The facility is state of the art, clean and efficient, and a pleasure to be at. Loaner vehicle was quick and easy to get and enjoyed it until repairs on my vehicle were completed. Thank you. More

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Excellent customer service, many thanks to Jessica Venditto sales consultant,Juan Peguero finance manager, & Andi Vilches delivery tech specialist. Thank you so much for all your assistance in the pur Venditto sales consultant,Juan Peguero finance manager, & Andi Vilches delivery tech specialist. Thank you so much for all your assistance in the purchase of my new 2024 Outback Limited. More

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The Service Department was meticulous and very organized. It was quite impressive. Would highly recommend. It was quite impressive. Would highly recommend. More

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I just picked up my car from Premier, that was in for a big engine repair, and was super pleased with the whole experience. My service advisor, Maegan Collazo, was friendly, thorough, and diligent in deali big engine repair, and was super pleased with the whole experience. My service advisor, Maegan Collazo, was friendly, thorough, and diligent in dealing with the warranty company for the repair. She kept me informed throughout the long process, which was appreciated. Brian, the service manager, and Bob, the owner, were involved as well, making sure my best interests were served with the warranty company. This level of attention and concern is exactly what a customer wants when dealing with a service department, so job well done!! I have 3 Subarus and service them all at Premier, and always feel confident that my cars are being well taken care of. Thanks again!! More

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I would like to thank Michael Gagliardi, Nicholas Koumoutseas, and Brian Galaz, for excellant customer in helping resolving the Low beam light bulb on my 2017 Subaru so my car will last me through my Koumoutseas, and Brian Galaz, for excellant customer in helping resolving the Low beam light bulb on my 2017 Subaru so my car will last me through my retirement. Thanks to your mgmt. Team as well. More

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Great service is why we keep going back to Premier! They go the extra mile to make you completely happy! They go the extra mile to make you completely happy! More

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I've owned several Subaru vehicles over the years and have always been impressed with the service I've received. In keeping with that trend, the service I've received from this dealer has been absolutel have always been impressed with the service I've received. In keeping with that trend, the service I've received from this dealer has been absolutely superb. More

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One of the very best Subaru establishments in Connecticut. Bob Alvine, President, oversees all operations. His customers have always been his top priority and it is reflected in his exceptional S Connecticut. Bob Alvine, President, oversees all operations. His customers have always been his top priority and it is reflected in his exceptional Service. More

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These folks are the best! This is the third Subaru we have bought from this dealership, and pour experience is always top-notch. This is the third Subaru we have bought from this dealership, and pour experience is always top-notch. More

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