Brian Doyle

I showed up on 8/25/24 looking to trade in my current car for a new Corolla hybrid. I found one that I liked and began the annoying back and forth with the salesman. Initially, he came out of the gate with a for a new Corolla hybrid. I found one that I liked and began the annoying back and forth with the salesman. Initially, he came out of the gate with an absolutely ridiculous total price and monthly payment and when I told him those numbers were absurd, and I was no longer interested, they came back a few minutes later with the price I wanted. I transferred tags, updated my insurance, and left that day with the new Corolla and the dealership took possession of the previous car. I assumed everything was fine up until a week later, when they reached out to me looking for pay stubs and other financial info. Obviously, I was surprised because I was told at the time of sale that I didn't need proof of income because my credit score was so high. So I reached out, since I'd signed a contract and they had my trade in, I thought it was a done deal and wanted clarification. I learned later that sometimes financing falls through, but I couldn't get anyone there to answer my phone calls or emails to let me know this. Another week passes, and I'm finally able to get in touch with someone. Of course, they're "low on the totem pole" and tell me that the sales manager, Nate, will call me back. That, of course, never happened, and I'm still not certain to this day whether Nate exists. We're now in the second week of September, and I'm still not receiving a response to any of my phone calls, though I can see through Credit Karma that 12 different banking institutions have made credit inquiries since I purchased the vehicle. Fast-forward another week and I finally received an email from my original sales person telling me that he'd been trying to reach me for quite some time and that he had wonderful news. This is obviously a lie as I called and emailed for more than a week with zero response. The salesman tells me that they've been working hard on my behalf, and they've managed to get my car payment EVEN LOWER. I just need to come in and sign the new paperwork(on a vehicle I've had for weeks at that point). The new terms were for 84 months (2 whole years longer than the original contract I signed) and an interest rate around 14% (more than double our original agreement). I ended up securing my own financing through a local credit union and finally thought that I had rid myself of the world's most incompetent dealer. I was wrong. At the beginning of October, I received a letter from the DMV letting me know that I was not in compliance as I had let my insurance lapse and would need to provide proof of insurance or my tag would be suspended. I knew this couldn't be possible as I had switched insurance from my trade in to the new vehicle while I was at the dealership. I had Geico send the DMV proof of insurance and requested the dealership send the required paperwork on their end. I received another letter from the DMV on 10/28 telling me that I was still not in compliance and that my license plate had been suspended. I called Geico and tried to figure out what they'd done wrong, but they assured me that they'd sent the required info and confirmed I'd never had a lapse. After another call with the DMV (which took a good chunk of my day), I discovered that the issue was not with Geico, but with Toyota of North Charlotte...again. As far as the DMV was concerned, I never took possession of the new vehicle because the dealership messed up the paperwork and the tag which I'd attempted to transfer from the trade in to the new car was never done. Once again, the dealership dropped the ball. After many phone calls and a trip to the DMV and tag office, I was finally able to get everything sorted as of yesterday 11/7/24. I purchased this car all the way back in August, and it took months of me putting out fires and jumping through hoops because Toyota of North Charlotte is inept and does not care. I've never encountered a car dealer that didn't seem to understand how to sell a car. I would avoid More

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Toyota of North Charlotte has a Market Value Adjustment on a new 2023 Sequoia of $20,000. Avoid this place at all cost! The greed of the dealership is unreal! I asked management how Toyota felt about th on a new 2023 Sequoia of $20,000. Avoid this place at all cost! The greed of the dealership is unreal! I asked management how Toyota felt about them doing that and was told Toyota didn’t really care. More

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We were a guaranteed sale. Came from out of town to purchase a 23 camry. There was one left on the lot. The young lady whose showed us the car was very sweet. The actual sales Came from out of town to purchase a 23 camry. There was one left on the lot. The young lady whose showed us the car was very sweet. The actual sales person was not honest with us nor was he concerned with the best deal for us. The camry was marked up 4k. Even with a hefty down-payment and an A+ credit score, this car was still going to cost us thousands more than advertised. We knew to look out for this but a lot of people do not. The marked up msrp isn't why I'm writing this review though. Toyota ran an ad for 2.9% on a 2023 Camry. We weren't given that despite the credit score that qualified us for it. We walked out but I'm pretty sure one of the two people who test drove the car while we sat and did paperwork to potentially buy it, fell for this scam. Went somewhere else and bought a luxury vehicle for the same price. More

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We tried to buy a truck with a cashier check. They refused to sell it to us with us filling out a credit application and credit check. We were bring the full price. They said without a credit app They refused to sell it to us with us filling out a credit application and credit check. We were bring the full price. They said without a credit application they wouldn’t sell it to us! Very strange. Why do they want to run your credit so bad. What scam is going on? More

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Awesome experience with this dealership and it’s team members. Bought the car over the phone from Vancouver WA. The application was simple, the approval came very quick, got an incredible rate. Flew to N members. Bought the car over the phone from Vancouver WA. The application was simple, the approval came very quick, got an incredible rate. Flew to North Carolina, arrived at the dealership by 5:30 PM, paperwork was ready, signed and was done and gone in less than an hour, absolutely unheard of for a dealership. John the Salesman wad fantastic and extremely helpful, he knew I was flying from a long distance and really took care of me. Highly recommend Toyota of North Charlotte. More

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Don’t waste your time here. Huge markups on all their vehicles. There are other more honest Toyota dealerships in the area. vehicles. There are other more honest Toyota dealerships in the area. More

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Wonderful experience and a calm helpful staff. Would recommend buying from them! Did not feel any pressure to buy and felt like we were dealing with quality people. recommend buying from them! Did not feel any pressure to buy and felt like we were dealing with quality people. More

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Overall was good experience. Flow of buying is easy and unique. The sales team is not pushy. Price was in line with all local dealers. unique. The sales team is not pushy. Price was in line with all local dealers. More

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Very efficient and friendly.luke noticed that my interest rate was really high .He contacted me to try and get me alot lower interest rate and he did !!! Thank you 😊 rate was really high .He contacted me to try and get me alot lower interest rate and he did !!! Thank you 😊 More

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Good experience We have always been pleased with this dealership, on thing this time is they did not save the car I had been waiting on. Not enough on car we traded, We have always been pleased with this dealership, on thing this time is they did not save the car I had been waiting on. Not enough on car we traded, no military discount since not financing. More

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