Brian Deleon

*DO NOT BUY A CAR FROM FUTURE FORD OF SACRAMENTO* On 8/29/2023 I was looking at cars on the Future Ford of Sacramento, they had a 2007 Toyota Camry for sale under $10K. Luis, advised me that they financ 8/29/2023 I was looking at cars on the Future Ford of Sacramento, they had a 2007 Toyota Camry for sale under $10K. Luis, advised me that they finance cars $10k & under. Luis indicated that the car was available, but on a sister lot, but would be accessible (bait and switch, with false advertising). I advised Luis that I had to stay under $10K. He says, and I quote, "I have the perfect car for you". Tony Lee guides me out to 2017 Nissan Altima sales price listed at $13,977. I was taken aback, because it wasn't the Toyota (clear Bait & Switch tactic). I take the 2017 Nissan Altima for a test drive, but with no intention of buying the car. Tony gets a phone call from another salesperson asking him where he was and if I was planning on buying the car, Tony answered Yes for me, says "It's a first come, first sale". That he wasn't waiting around for the other salespersons clients to show up. I'm ushered back inside where Tony & Luis both tag-team collecting personal information and aggressively moved forward with the sale without my explicit consent or allowing me time to process. I was never given the opportunity to negotiate the price down. I was ushered in to see Dustin, finance manager, who directed me to decline the contract cancellation option agreement because "it wasn't worth it". He pressured me to buy a full warranty package, playing on the fact that parts are expensive. The 2017 Nissan Altima had 97K miles on it and again playing on my fears of having to be out of another car, if something were to happen. (My prior car was recently totaled). Dustin ran through documents without me fully comprehending what was happening due to my learning disability. I asked questions about the warranty, he only explained that it would cost me a few more dollars to my payment. He did NOT indicate it would cost me $4K. I was coerced to buy this vehicle using sales manipulation and pressure tactics on 8/29/2023. The sales and finance teams oversold and intentionally misled me. I returned the car on 8/30/2023 and emailed & sent a certified demand letters to Mgmt. and Finance Director. They made no attempt to contact me until 9/7/2023, 2 days after my down payment was to deposit. I stopped payment on the check due to the risk of it bouncing since I did not have the funds from my insurance settlement. Future Ford of Sacramento continued to run my credit after I surrendered the vehicle, racking up 26 +inquires on my credit report. My brother and I met with the finance director Brandy on 9/8/23 and while they had ability to cancel the contract, they're refusing to do so! She offered two options: #1 Revise the original agreement with the Nissan, remove the warranty, lower the APR; #2 put me in a different VIN # under the same loan, in a vehicle that is within my budget. #3 would be them suing me for breach of contract. We chose #2 and provided the parameters to find a car. Mind you the entire time I still had not been approved by financing. Two days after meeting with Brandy, I received a cancellation of sales contract due to lack of financing of an approved lender. DO NOT BUY FROM THEM, they are liars and take advantage of you!!! I had my own financing, and they wouldn't approve the loan, because it was $2900 above the KBB market rate. More

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Thank you Brian for your excellent customer service! You have gone above and beyond to assist us, and we greatly appreciate the car shopping experience you have created for my family. You have gone above and beyond to assist us, and we greatly appreciate the car shopping experience you have created for my family. More

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Future Ford is the most dishonest place you can buy a car. The sales people there are very shady and the finance people are even more rude persistent and want you to buy xxxx that you don't even want. Do car. The sales people there are very shady and the finance people are even more rude persistent and want you to buy xxxx that you don't even want. Don't go there go there go anywhere else you'll get a better deal More

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Future Ford Changed My Life for the better ! Highly recommend them to everyone I know Highly recommend them to everyone I know More

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I was able to set my appointment on line a few days earlier, then got to my appointment at 7am. I received a thorough report of my vehicle. I’m super pleased with Fords service. earlier, then got to my appointment at 7am. I received a thorough report of my vehicle. I’m super pleased with Fords service. More

by sacramentodj Verified Customer Verified Customer

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Always friendly and willing to help in any way they can. Will go out of their way to find the problem Will go out of their way to find the problem More

by DNP6168 Verified Customer Verified Customer

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Prompt service, amicable discussion of services to be performed. Convenient drop-off and pickup of car. performed. Convenient drop-off and pickup of car. More

by james.heck1 Verified Customer Verified Customer

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Very fast, friendly and very outstanding customer service 👍. It's always nice to bring you car to the dealer and they let you know what needs to be done and gives you the choice instead of trying to 👍. It's always nice to bring you car to the dealer and they let you know what needs to be done and gives you the choice instead of trying to make money on you. More

by LAWANDABURKS1215 Verified Customer Verified Customer

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Very good. Friendly people, very nice, and knowledgeable. Excellent! Good source of information. They always keep you hydrated. Excellent! Good source of information. They always keep you hydrated. More

by CWILKINSON503 Verified Customer Verified Customer

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Service and sales at this dealership are the best!!!! Always taken care of every time I come in. Always taken care of every time I come in. More

by N/A Verified Customer Verified Customer

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