Brian Crandall

went in for a small oil leak, drop my truck off in the morning. got a call back at the end of day. the bill would be $3,215.78 for rear mail seal. then possible crank seal and oil seperater. wont know un morning. got a call back at the end of day. the bill would be $3,215.78 for rear mail seal. then possible crank seal and oil seperater. wont know untill they take off the transmission. the rear main seal by the book is rated at 10 hrs. they wrote on the bill 12.5 hrs. hourly rate 222 dollars an hour. called two chevy dealers 180 and 160 for there rate. I went back in talked to service manager was told these other dealers just want the work. They said because it couldnt be done straight thru thats why there rate was higher? But there is a special camera that can be used to see the oil seperater dont need to remove the transmission. got my truck back from a reputable service center was just the oil seperater 1100 dollars. oh, and I receive an e-mail from heiser chevy to test drive a ev truck and tell them what I think of it and then I would receive 50% off my next service appointment. No pressure, no purchase. came from brian crandall general manager. called and called never no call back. went in to find out about it. they all acted like they new nothing about it showed my e-mail. they acted like we dont know whats up. two days later no word from brian. no disclaimer write but they said there is one, no coupon, nothing. brian said he would give me a 50 dollar coupon. never got. Anything to get you in I think they should be held accountable for this e-mail. More

Report | Print

Can never get ahold of general manager. Car not cleaned & trailer hitch cover not on. Car not cleaned & trailer hitch cover not on. More

Report | Print

Very friendly and professional group to work with, no surprises, everything was ready on the scheduled date of pick-up, and my son is very happy with his new vehicle. surprises, everything was ready on the scheduled date of pick-up, and my son is very happy with his new vehicle. More

by jebli Verified Customer Verified Customer

Report | Print

Cesar was amazing! Brian was very helpful with getting the loan and getting me a Great deal! Brian was very helpful with getting the loan and getting me a Great deal! More

by ee_wolf13 Verified Customer Verified Customer

Report | Print

Very pleasant to work with and made the price and the experience very good. I would recommend these guys to anyone. Thanks Heiser. experience very good. I would recommend these guys to anyone. Thanks Heiser. More

Report | Print

disappointed with the financing, I was told it would be a comparable rate to my bank, but it was two points higher. comparable rate to my bank, but it was two points higher. More

by Nonhof Verified Customer Verified Customer

Report | Print

Brian Crandall found exactly the vehicle we were looking for & finance department staff explained everything in easy to understand layman's terms. for & finance department staff explained everything in easy to understand layman's terms. More

by margaret6 Verified Customer Verified Customer

Report | Print

All the staff was friendly, professional and well organized. Overall a pleasant and stress free experience. I would highly recommend Heiser Chevrolet West Bend for both new and used vehicle purchas organized. Overall a pleasant and stress free experience. I would highly recommend Heiser Chevrolet West Bend for both new and used vehicle purchases. More

by charleskis Verified Customer Verified Customer

Report | Print

I had a great experience working with Heiser Chevrolet West Bend in leasing my new 2025 trailblazer. I would recommend Heiser to others for car buying or leasing. West Bend in leasing my new 2025 trailblazer. I would recommend Heiser to others for car buying or leasing. More

by lyochem70 Verified Customer Verified Customer

Report | Print

This is our "go to" dealer for sales and service. They're knowledgeable, personable and empathetic! They're knowledgeable, personable and empathetic! More

by heme79 Verified Customer Verified Customer

Report | Print