Brian Crandall
Brian Crandall at Heiser Chevrolet Cadillac
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Brian Crandall

Sales Director / GM

Heiser Chevrolet Cadillac

2620 W Washington St
West Bend, WI 53095

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4.5
11 Reviews
4.5

11 Reviews

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12 Reviews of Brian Crandall

November 21, 2024

Dealership Rating
Employee Rating

I drive 45min just to come to Heiser Cadillac. The customer service is phenomenal. Leigh always takes such amazing care of me. More

by CAROLJ0302
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Leigh Mattilla , Taylor

November 13, 2024

Dealership Rating
Employee Rating

From the time I got to Heiser to the time I drove away in my new 2025 Chevy Trax, I was treated as good as you can imagine! Very patient with me, all questions answered, a great situation. More

by livonlv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sherry Konek

Nov 19, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 28, 2024

Dealership Rating
Employee Rating

Sherry was amazing to work with! The best car buying experience I have ever had. More

by Leoneandrea325
Recommend Dealer
Yes

Other Employees Tagged: Sherry Konek

Oct 28, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Sherry was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

October 24, 2024

Dealership Rating
Employee Rating

Cesar was great, but the receptionist shouldn't have scheduled me that time and day, if Brian was THAT busy!!! 5 hours was WAY to long to wait!!! Never going back there again!!! More

by amy.sonnenburg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Cesar Nunez , Either Rick or Rich, the finance guy

Oct 25, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Operations Director Maureen Calmes by phone at 414-247-8981 or by email at mcalmes@heiser.com so we can better understand what happened during your experience.

October 16, 2024

Dealership Rating
Employee Rating

Have purchased 3 cars from Heiser in the last several years. Always go there for oil changes, etc. Service has always been great. Employees are friendly and helpful if I have any questions. Recommend More

by JOANNHOESER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cesar Nunez, Nathan Heimerl, William Harris , Matthew Myszka

Oct 16, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 14, 2024

Dealership Rating
Employee Rating

Always fast and professional! The whole team is awesome! I would definitely send my family and freinds there! More

by MSPENNER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

October 10, 2024

Dealership Rating
Employee Rating

I had a great experience with this dealer. I can't say enough about my experience with Ceasar (salesman). He was knowledgeable and welcoming. He made me feel comfortable and explained things i More

by bridgette.brazziel
Recommend Dealer
Yes

Other Employees Tagged: Cesar Nunez

Oct 11, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Cesar was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

September 28, 2024

Dealership Rating
Employee Rating

Everyone at Heiser was eager to be helpful and provided a first-rate experience. The service advisor, service manager, technician, and courtesy driver were all great. More

by BARKENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Myszka

Sep 30, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 13, 2024

Dealership Rating
Employee Rating

Cesar was absolutely amazing today! I was a tad frustrated with multiple situations we had going on with our daughter’s car and when he saw this he immediately jumped into action and ma More

by amwjpw110505
Recommend Dealer
Yes

Other Employees Tagged: Cesar Nunez, Maria Fuller

Sep 16, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Cesar was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

September 02, 2024

Dealership Rating
Employee Rating

They where helpful in getting me the vehicle I was looking for and took good care of us!! More

by jeremy.brown0
Recommend Dealer
Yes

Other Employees Tagged: Cesar Nunez , Ryan Granzow

Sep 03, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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