Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Brian Crandall
Refer Me
Brian Crandall
Sales Director / GM
Heiser Chevrolet Cadillac
2620 W Washington St
West Bend, WI 53095
15 Reviews
15 Reviews
Write a Review
15 Reviews of Brian Crandall
December 16, 2024
Great buying experience for all parties involved. Would recommend Heiser for buying and service needs. Would recommend Heiser for buying and service needs. More
by shlb70
Verified CustomerOther Employees Tagged: Charlie Przislicki
December 04, 2024
I got all the help needed. If I had questions, they were answered. All I can say is thanks. If I had questions, they were answered. All I can say is thanks. More
by mrfixithulk
Other Employees Tagged: Cesar Nunez
December 03, 2024
Made an appointment for an alignment a week prior to bringing it in. We had new tires installed and found out that Heiser never did an alignment over the 4 years we’ve been bringing our truck to them. T bringing it in. We had new tires installed and found out that Heiser never did an alignment over the 4 years we’ve been bringing our truck to them. Then when I arrived at my appointment I found out it would be over a 4 hour wait as they had other cars set up before hand. I was waiting for it as I always do but the guy who scheduled my appointment said I would be dropping it off. Why even schedule a truck for that time if they can’t even get it in for hours later. When I called the service manager about my concerns with the schedule and not having an alignment done ever Nathan the service manager said it was my job to read the manual and to know what should be done and when. That it wasn’t their job and it doesn’t come up as a suggestion on their systems. After my truck was done it made a grinding sound when taking a sharp left which it hadn’t done before. I then called and complained to the GM he had me bring it in right away the next day and gave me a loaner for the day. After going to Heiser for years, I will no longer be returning. More
by bksanders611
Other Employees Tagged: Nathan Heimerl, William Harris
November 21, 2024
I drive 45min just to come to Heiser Cadillac. The customer service is phenomenal. Leigh always takes such amazing care of me. The customer service is phenomenal. Leigh always takes such amazing care of me. More
by CAROLJ0302
Other Employees Tagged: Leigh Mattilla , Taylor
November 13, 2024
From the time I got to Heiser to the time I drove away in my new 2025 Chevy Trax, I was treated as good as you can imagine! Very patient with me, all questions answered, a great situation. my new 2025 Chevy Trax, I was treated as good as you can imagine! Very patient with me, all questions answered, a great situation. More
by livonlv
Other Employees Tagged: Sherry Konek
October 28, 2024
Sherry was amazing to work with! The best car buying experience I have ever had. The best car buying experience I have ever had. More
by Leoneandrea325
Other Employees Tagged: Sherry Konek
October 24, 2024
Cesar was great, but the receptionist shouldn't have scheduled me that time and day, if Brian was THAT busy!!! 5 hours was WAY to long to wait!!! Never going back there again!!! scheduled me that time and day, if Brian was THAT busy!!! 5 hours was WAY to long to wait!!! Never going back there again!!! More
by amy.sonnenburg
Other Employees Tagged: Cesar Nunez , Either Rick or Rich, the finance guy
October 16, 2024
Have purchased 3 cars from Heiser in the last several years. Always go there for oil changes, etc. Service has always been great. Employees are friendly and helpful if I have any questions. Recommend years. Always go there for oil changes, etc. Service has always been great. Employees are friendly and helpful if I have any questions. Recommend Heiser to my family and friends.. More
by JOANNHOESER
Other Employees Tagged: Cesar Nunez, Nathan Heimerl, William Harris , Matthew Myszka
October 14, 2024
Always fast and professional! The whole team is awesome! I would definitely send my family and freinds there! The whole team is awesome! I would definitely send my family and freinds there! More
by MSPENNER2
Other Employees Tagged: Nathan Heimerl, Steve Nowak, Jared Gengler, Sue Schneider, William (Liam) Dooley, William Harris, Jeremy Brown, Jacobi Wozniak , Matthew Myszka
October 10, 2024
I had a great experience with this dealer. I can't say enough about my experience with Ceasar (salesman). He was knowledgeable and welcoming. He made me feel comfortable and explained things i I can't say enough about my experience with Ceasar (salesman). He was knowledgeable and welcoming. He made me feel comfortable and explained things in detail. If I had a question or concern he addressed it or asked someone until he got the answer. Brian the GM was awesome!! He went over and beyond my expectations. I had a concern and Brian acted immediate and resolved the issue. I truly thank the entire crew for their exceptional customer service. On a scale of 1-10......I give them a 10+. More
by bridgette.brazziel
Other Employees Tagged: Cesar Nunez
Dealership Inventory (181 Vehicles)
2025 Chevrolet Silverado 1500
new
Sterling Gray Metallic exterior
Automatic
Four-wheel Drive
2025 Chevrolet Silverado 1500
new
Sterling Gray Metallic exterior
Automatic
Four-wheel Drive
