Brian Crandall
Brian Crandall at Heiser Chevrolet Cadillac
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Brian Crandall

Sales Director / General Manager

Heiser Chevrolet Cadillac

2620 W Washington St
West Bend, WI 53095

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4.8
30 Reviews
4.8

30 Reviews

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30 Reviews of Brian Crandall

March 22, 2025

Dealership Rating
Employee Rating

Friendly staff, took the time to find the car I wanted. Great turnaround from start to finish. More

by ppeters1
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Maria Fuller

Mar 24, 2025

Heiser Chevrolet Cadillac responded

Dear Valued Customer, We are so glad you found Heiser Chevrolet Cadillac to be a pleasant experience. We want you to know that we appreciate your business. Congratulations on your car and happy driving!

March 15, 2025

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We were greeted in a friendly and professional manner. We were not pressured to make and immediate purchase. Great selection of vehicles that we were looking for. More

by joanw10158
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 17, 2025

Heiser Chevrolet Cadillac responded

Dear Joan, At Heiser, we never want our customers to feel pressured and we always strive for a hassle-free experience. We are so glad we were able to give you a positive experience at Heiser Chevrolet Cadillac. Congratulations on your new vehicle and happy driving!

March 13, 2025

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I was very disappointed with my service since you didn't fix the problem. I had a early morning appointment but apparently you worked on other cars and didn't devote the time needed to fix it. My husband ha More

by TERRIROSBECK1961
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Mar 13, 2025

Heiser Chevrolet Cadillac responded

Dear Valued Customer, We want to apologize that the service you recieved at Heiser Chevrolet Cadillac left you feeling dissapointed. We never want customers walking away feeling this way. I have sent your feedback to the appropriate management and someone will reach out. In the meantime, please feel free to contact our General Manager Brian Crandall bcrandall@heiser.com so we can further understand what happened during your service experience.

March 11, 2025

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Best sales department, caring individuals that really no how to get you want you want no questions asked. Work with you until the deal is done. More

by timm.mahnke
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 11, 2025

Heiser Chevrolet Cadillac responded

Dear valued customer, We are so glad you had a good experience at Heiser Chevrolet Cadillac. Thank you for your business!

February 28, 2025

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Heiser employees were polite and easy to work with. They went the extra miles to deliver our vehicle when it wasn't ready for pick up when scheduled. More

by lvixmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2025

Heiser Chevrolet Cadillac responded

Dear Valued Customer, We are so glad to hear you had a positive experience with Heiser Chevrolet Cadillac. Thank you for your business. Happy driving!

February 23, 2025

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I like going there for my vehicles. They are super fast and get the job done! More

by MSPENNER2
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl, Jared Gengler, Brad Rasmussen, William Harris, Jeremy Brown , Jim Johnson, Steve Nowak, Sue Schneider

Mar 05, 2025

Heiser Chevrolet Cadillac responded

Dear Valued Customer, We are so glad you had a positive experience at Heiser Chevrolet Cadillac. Thank you for your business.

February 21, 2025

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Employee Rating

Had a good experience at Heiser Chevrolet. Very pleased with my new EV Equinox. Staff was professional throughout the process. More

by gibmathster
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cesar Nunez

February 09, 2025

Dealership Rating
Employee Rating

Very clean and friendly staff . Appointment was on time and service done in timely manner. More

by behrensnancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 23, 2025

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Employee Rating

A few glitches, , , lots of personnel changes during our purchase. Good recommendations from others. Final GM was awesome! More

by kstar
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl

Jan 29, 2025

Heiser Chevrolet Cadillac responded

Dear valued customer, We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

January 17, 2025

Dealership Rating
Employee Rating

Very friendly and responsive to my questions. Also helpfull with the two trucks I was interested in. More

by bkmdorn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maria Fuller

Jan 20, 2025

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

1

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