Brian Coster

The got me in and helped correct the issues i was having with my car. Was very prompt with all communications with my car. Was very prompt with all communications More

by SEANDAMPTZ3 Verified Customer Verified Customer

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When you purchase a $65,000 vehicle, you expect the SUV to be built and finished accordingly. When service is needed whether it be routine maintence or warranty work, you expect a dealership to handle the to be built and finished accordingly. When service is needed whether it be routine maintence or warranty work, you expect a dealership to handle the issues in a professional and timely manner. They should deliver the results correctly the first time around. Not on the sixth attempt like we encountered with Zeigler Nissan of Orland Park. Now they will blame their contractors (Gerber Collision) for this work, but at the end of the day it’s a direct reflection of Zeigler Nissan. They are a locally large dealership in the Chicagoland Area surely they can find a reputable contractor to do their work, but in our case they failed five times before getting the issue resolved. I have personally reached out to the Mr. Dan Basic the General Manager on multiple occasions and have not received a response to address my issues with the work performed with him personally. For a General Manager not to reach out to their customers after multiple request is quite the slap to the face and to his future customers. I had been in contact with his Service Director Brian Coster when the repairs were on the 3rd round of repairs and the Service Manger - Austin Polcyn was unable to manage the repairs in a timely fashion. My family and I gave everyone the benefit of the doubt to get these repairs done correctly. But month after month, repair after repair it started to go south. I felt as if I was a customer they just wanted to get rid of and pass their xxxxy work onto the customer. Is this a standard practice? Do they just hope for “good enough” or “almost close” to pass the buck onto the consumer. At the end of the day Integrity and Quality must not be wavered like Zeigler Nissan tried to get me to accept on multiple occasions. Their craftsmanship or lack there of had to pass through multiple layers of service and inspection before they would notify me the work was correct. I would then show up the dealership to receive my SUV, only to look the work over and deny it. This happened five times. How is this acceptable? I have given Dan Basic and his team every chance to make this right and they have done nothing but give me the keys back to my Armada and send me on my way. My family had to adjust our summer travel plans multiple times since we were without our primary vehicle throughout this ordeal. I will not endorse or recommend this dealership to anyone for any of type of Paint/Body repairs. As a Customer who has owned five different Nissan Models and two Infiniti’s over the years I will most definitely remember the service I received and look at other brands in the future. More

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Excellent service would highly recommend great service and kept me updated . Very nice employees at dealership and kept me updated . Very nice employees at dealership More

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My Salesman Keith and Ziegler Nissan dealership staff are some amazing people they all goes above and beyond their job to make sure their customers are satisfied with their purchase I would recommend th are some amazing people they all goes above and beyond their job to make sure their customers are satisfied with their purchase I would recommend them to anyone that’s looking for a excellent car at a reasonable price More

by dloretta800 Verified Customer Verified Customer

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Never a bad Service Experience at Ziegler Nissan Brian Coster , Kevin, Tony and Dave are always on top of your vehicle from start to finish…Also the customer waiting lounge is very nice and well kept…Tha Coster , Kevin, Tony and Dave are always on top of your vehicle from start to finish…Also the customer waiting lounge is very nice and well kept…Thanks Matthew B. More

by Carman Matt Verified Customer Verified Customer

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Austin and Brian are an amazing management team together, it’s like they’re meant to be together. Adam the service advisor is too notch! it’s like they’re meant to be together. Adam the service advisor is too notch! More

by JDIGI.DIGIOVANNI Verified Customer Verified Customer

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Zeigler is always an amazing experience. We always have our car serviced there and it is always welcoming. We always have our car serviced there and it is always welcoming. More

by VICKYREYES34 Verified Customer Verified Customer

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All work performed as expected, all staff members were polite and helpful. A great place to buy a car and have it serviced. polite and helpful. A great place to buy a car and have it serviced. More

by RICKDIBARTELO Verified Customer Verified Customer

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