Brian Coffin
Brian Coffin at Conicelli Toyota of Springfield
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Brian Coffin

Service Advisor

Conicelli Toyota of Springfield

860 Baltimore Pike
Springfield, PA 19064

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4.7
68 Reviews
4.7

68 Reviews

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68 Reviews of Brian Coffin

December 21, 2024

Dealership Rating
Employee Rating

The service department Always takes great care of my vehicle, the waiting lounge is large and comfortable and the valet is also large and accommodating More

by DANWOOD1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 16, 2024

Dealership Rating
Employee Rating

Everything was good no problem did not have to wait long the guys at Toyota were great More

by CHEFCLARKE2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Conicelli Toyota of Springfield responded

Thank you for the four star rating. We appreciate the opportunity to assist you with servicing your vehicle. Paula d., Customer Relations

December 14, 2024

Dealership Rating
Employee Rating

There was a pleasant waiting area, a reasonable wait time, good coffee and a courteous staff. More

by FCGETZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Conicelli Toyota of Springfield responded

Thank you for the five star rating. We appreciate the opportunity to assist you with servicing your vehicle. Paula d., Customer Relations

December 10, 2024

Dealership Rating
Employee Rating

They took care of all issues in a timely manner and the staf was friendly More

by DAVIDE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 11, 2024

Conicelli Toyota of Springfield responded

Thank you for the five star rating. We appreciate the positive feedback. Paula d., Customer Relations

December 10, 2024

Dealership Rating
Employee Rating

The car has been there 4 times. Each time they did not fix the problem. The third time the car came back with more problems, including no heat. We had heat when we brought it in. T More

by Reeality1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 11, 2024

Conicelli Toyota of Springfield responded

I am sorry to hear that your recent service experience did not meet your expectations. I shared these concerns with our service manager Jack DePre. I would like to have Jack speak to you. Can you contact me with your name and phone # so I can pass it on to him? Thank you Paula d, Customer Relations

December 07, 2024

Dealership Rating
Employee Rating

I am writing to express my sincere appreciation for the outstanding service I recently received from your team. From start to finish, the professionalism and dedication exhibited by everyone I interacted w More

by BRYSONNYB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2024

Conicelli Toyota of Springfield responded

We greatly appreciate you taking time to share your experience with our service center at Conicelli Toyota of Springfield. Your kind words and positive feedback lets us know we are achieving our goals in customer satisfaction. Thank you again for your business. Paula d., Customer Relations

December 01, 2024

Dealership Rating
Employee Rating

Everything was good I like the service people but for oil change it shouldn’t take 3 to 4 hours More

by ANZOUMANEMEITE
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 01, 2024

Conicelli Toyota of Springfield responded

Thank you for the five star review. We appreciate it. Paula d., Customer Relations

December 01, 2024

Dealership Rating
Employee Rating

Everything went as expected. I was treated very well by the service and technical staff. More

by downtown3113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2024

Conicelli Toyota of Springfield responded

Thank you for the five star review. We appreciate it. Paula d., Customer Relations

November 18, 2024

Dealership Rating
Employee Rating

Communication horrible took 3. 5 hours to do ska simple service staff wasn’t too nice More

by alanalexis10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jack DePre, Alissa Fox

Dec 03, 2024

Conicelli Toyota of Springfield responded

I am sorry to hear that your visit to our service center did not meet your expectations. If you would like to speak with our service manager, please call me with your name and phone # so I may have him reach out to you. Paula d, Customer Relations 610-828-1400 x 1213

November 17, 2024

Dealership Rating
Employee Rating

Your service associates are the "BEST". Extremely efficient , friendly, and caring. They make you feel as though you are "one-of-the-family". More

by FRANFURLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack DePre, Alissa Fox

Nov 18, 2024

Conicelli Toyota of Springfield responded

Thanks for the kind words and five star rating. We appreciate your business. Paula d., Customer Relations

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