Brian Chong

Around mid May we wanted to special order a 2024 Ford Ranger Lariat. Using Ford’s online build and pricing process we built the Ford Ranger of our dreams with all our required options. I had Ford sent th Ranger Lariat. Using Ford’s online build and pricing process we built the Ford Ranger of our dreams with all our required options. I had Ford sent the build list to all three Ford dealerships on Oahu. One dealership responded but they told us they would apply a $5K mark-up over our build price. That dealership’s attitude and nonnegotiable mark-up requirement was a nonstarter! Cutter Ford’s Salesperson Bryan Chong contacted me the same day. Bryan was extremely knowledgeable and very pleasurable to work with as he used our build list to generate an Out-The-Door price with our desired options. The special order for our 2024 Ranger was placed and confirmed by Ford on 21 May 2024. Bryan told us it really depends on Ford scheduling process, but we thought we were possibly looking at a late Aug/Sept build date with our Ranger being delivered Oct/Nov timeframe. We did receive “Still trying to scheduled” status from Ford every 45 days and Bryan did confirm our Ranger was still Cutter Fords highest priority Special Order to be built. Although we were not notified, I found out that Ford scheduled the last build of 2024 Ford Rangers during the week of 16 Dec and our Ranger was not going to be build. This special-order process was not a Cutter Ford issue but a major problem with Ford’s special-order scheduling/manufacturing process. After I found out that our Ranger probably wasn’t going to be built, I contacted Bryan. Bryan quick let me know that they had a 2024 Ranger Lariat in our desired exterior and interior colors on Cutter Ford’s sales lot. It didn’t have the appearance package we wanted but at least it was something we could possible work with. Bryan went out of his way to reserve that Ranger until they got a confirmation that our original special order was not going to be built. The next day Bryan’s general manager got confirmation that our original Ranger was not going to be built. Bryan took our original build list and options and researched what optional parts could be shipped and installed at Cutter Ford and what options could only be factory installed. From his research other than the appearance package there was only one other option that had to be installed at the factory. Due to his hard work, he was able to generated an Out the Door price that was $2K less than our original estimated cost and something we would be happy with for years to come. If Cutter Ford’s Service Department is as good as their Sales personnel (like Bryan) then they will have a customer for the life of our new Ranger. Thanks to Bryan’s dedication we are extremely happy with our new Ford Ranger and without his help we would have never attempted nor recommend buying another new Ford vehicle More

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Cutter Ford has been our go-to auto source since 2016. They always strive to get us the best value on quality vehicles. We just did our fourth lease through Cutter on a 2023 Escape. Our lease agreement is They always strive to get us the best value on quality vehicles. We just did our fourth lease through Cutter on a 2023 Escape. Our lease agreement is very thorough and advantageous for our needs. I would strongly recommend Cutter Ford to others. More

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This dealership has some great people working for them. They are all friendly and helpful without the overbearing feeling that they have to sell you a car. My original order of my 2022 Escape PHEV was rec They are all friendly and helpful without the overbearing feeling that they have to sell you a car. My original order of my 2022 Escape PHEV was recalled and they got me into a 2023 model instead. More

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When it comes to a ford brand vehicle, I’ve also come to cutter ford, dealt with and always handled service with aukai along with joe and finance. The entire experience and and professionalism is never and cutter ford, dealt with and always handled service with aukai along with joe and finance. The entire experience and and professionalism is never and issue with me. The process has always been smooth within all the years buying vehicles here. This time I was interested in the new lightning and aukai suggested to talk to Brian. When it came to any questions about this vehicle, Brian at the top of of his game when came to answering. No wonder he is an elite salesman for electric vehicles. No regrets as I always like coming to this dealership. Always thank you and appreciate you all Chad Aranca & Family More

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Had a great experience at Cutter getting our 2014 Fusion serviced. Setup the appointment online and got the call confirmation a few days later. We waited at the dealership and got some questions answered by serviced. Setup the appointment online and got the call confirmation a few days later. We waited at the dealership and got some questions answered by the sales team as well. Everyone was really nice and will be using them again while we are here on the island. More

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Please ask for Brain Chong. He is the only person you should talk to at this dealership. Above and beyond service. Knowledgeable and kind. He is the only person you should talk to at this dealership. Above and beyond service. Knowledgeable and kind. More

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Great customer service, helpful and friendly staff. Took into consideration exactly what I was looking for and was patient with helping me find a vehicle I wanted. Took into consideration exactly what I was looking for and was patient with helping me find a vehicle I wanted. More

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Prompt, straightforward service from Cutter Ford service agent in Aiea.. I will be coming back to this location. agent in Aiea.. I will be coming back to this location. More

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Very pleased. Excellent communication, fast paperwork. Great team here as I purchased 2 cars over the past year. Excellent communication, fast paperwork. Great team here as I purchased 2 cars over the past year. More

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I have enjoyed my new vehicle from the sales to the service at Cutter Ford. I have purchased 5 vehicles from Cutter Ford and I have never been disappointed. service at Cutter Ford. I have purchased 5 vehicles from Cutter Ford and I have never been disappointed. More

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