Brian Chan

They were awesome. Brian answered the phone every single time I called or text. They were honestly the best dealership I’ve purchased from. Brian answered the phone every single time I called or text. They were honestly the best dealership I’ve purchased from. More

by precision.onawa Verified Customer Verified Customer

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DO NOT SHOP HERE! I contacted them about a Ram 2500 on the lot 8/5/24 they reached out promptly saying it was available after some negotiating we agreed to a price on I contacted them about a Ram 2500 on the lot 8/5/24 they reached out promptly saying it was available after some negotiating we agreed to a price on the trade in and money down with the sales men telling me his manager Will do the deal at these agreements.(shown in text) though they should have educated me better on buying a car they did not and called me a liar about my income, I did not know it was calculated by months at a job divided by year to date income, I thought it was projected income based on your POI statements or stubs for one year. They say they will give more for my trade but they gave me the low end for there trade calculator and did not move on the trade in value. They strung me along for days with no text back claiming they haven’t heard from any of the 5 lenders only until I saw on my credit report that my local bank was on there. I called my local bank and they said “you are approved and we have sent an approval based on the terms and money down, only then did they call me saying your approved after I told them I was. Then a hour later saying they sold the truck! Their reason was first come first serve, even though we agreed to the terms with the salesman telling me the manager agreed which means I was first. Ultimately they said mine was a bad deal for them and they told me that’s why they went with the other guy because it was easier. The upper management will not call you back and the front desk people will have to do the leg work I feel bad for them because calling multiple times in a week to get a deal done is poor business practices, and so is selling a vehicle out from under someone then running there credit again without the customers approval. They say they didn’t get an approval until 8/19/24 but my bank sent an approval 8/15/24. It does not take days once an approval is sent to the agreed terms in text! Even on 8/19/24 it only takes a couple hours to draft the documents. They say the finance office was slammed, but they had no problem to sell it to someone else for a better deal. They will not be getting my business. I even tired in good faith to let them find me another vehicle but they made no effort because a 10 day credit app is a short window. Who agrees to sell you a truck then the sales manager wasn’t even aware I had money down. Only an effort to make my deal look bad because when they agreed to deliver the Ram and pick up my trade the ultimately did not want to. Don’t shop here if you have a trade in! I understand I only sent pictures of my trade and it running and miles but that is the terms they set in order to give me a value on my trade. DONT SHOP HERE! More

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Mr. Chris Derrick and Vincent (finance) are the reason for this review! First off Chris was spectacular, as a fellow sales associate (mattresses) I never once felt pressured, nor did I ever feel any of for this review! First off Chris was spectacular, as a fellow sales associate (mattresses) I never once felt pressured, nor did I ever feel any of the negative feelings that are associated with with a large purchase. Chris was kind, professional and most importantly honest! For that sole reason I was at your dealership for almost 6 hours DETERMINED to purchase from this man. There is only ONE ford dealership in Oklahoma and that’s METRO FORD! As for Vincent, my brother in Christ was always so honest and compassionate. This was my first car purchase and I truly felt like I walked out of his office a bit smarter yesterday. He was patient and took his time to really break down what I was getting into the best ways to go about My purchase and even helping me with my future with this truck. Vincent is the only person I’ll ever want to deal with in the future for financing! Gentlemen bless you in Jesus name and thank you for the most wonderful experience. I’ve ever even seen at a car dealership. Let alone head in my life bless you both. More

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Everyone was very professional and a pleasure to work with. My problem was the internet pricing was misleading. We wanted the car and Linda was wonderful, but it still took three hours from the time we w with. My problem was the internet pricing was misleading. We wanted the car and Linda was wonderful, but it still took three hours from the time we walked in until we closed a deal. Why can't I buy a car in an hour or so? The delivery of the car was great and Brian showed us many features. More

by steve@stephenmeyerokc.com Verified Customer Verified Customer

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Chris was very helpful and knowledgeable during the whole process of buying the vehicle. Treated our kids with respect and went above and beyond to make our purchase easy and painless process of buying the vehicle. Treated our kids with respect and went above and beyond to make our purchase easy and painless More

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This man has amazing customer service Direct and up front about everything . No B.S. about everything . No B.S. More

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I made good friends in Brian and Patrick! !! Brian answered all questions and showed me how to use the new ford app. And other small things that sale people are supposed to do, !! Brian answered all questions and showed me how to use the new ford app. And other small things that sale people are supposed to do, More

by ghalley02 Verified Customer Verified Customer

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With the new management at this dealership it was an awesome experience. As long as that management stays I will be coming back. awesome experience. As long as that management stays I will be coming back. More

by oksavage Verified Customer Verified Customer

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Even though we had a couple of problems (Ford, NOT the dealership), the staff at the dealership really tried to make it the best experience as possible. I would rate this dealership 10/10 dealership), the staff at the dealership really tried to make it the best experience as possible. I would rate this dealership 10/10 More

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"Excellent experience at this dealership! Friendly staff, seamless process, and I found the perfect car. Highly recommend!" Friendly staff, seamless process, and I found the perfect car. Highly recommend!" More

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