Brian Brannan

Service department misdiagnosed a problem with the PCS and DRCC radar system on my 2021 4Runner. They claimed that someone had previously permanently disabled the system and thus it was necessary to rep and DRCC radar system on my 2021 4Runner. They claimed that someone had previously permanently disabled the system and thus it was necessary to replace the entire radar system -- to the tune of over $3,900. Although I insisted that the ONLY work I have ever had done on my 2021 4Runner was replacement of the windshield over two years ago. How on earth could that be the source of the problem? Damage done two years ago with no symptoms until 2 weeks ago? They were incredibly arrogant and insulting to my intelligence (I am a retired electro-mechanical engineer). I called the Toyota dealer in Boulder, CO (where I bought the car), and they said it sounded really fishy to them. So I made an appointment at American Toyota of Albuquerque. They found a slightly bent front bumper bracket. They replaced it and re-calibrated the system. Took about 90 minutes. Total cost to me was $703. The system now works fine -- just like new. If I had stuck with Toyota of Santa Fe, it would have cost me an additional $3,200, AND IT STILL WOULD NOT HAVE BEEN FIXED because the bumper was the real problem. And replacing the entire radar system was NOT required, as they had INSISTED.. When I went back to Toyota of Santa Fe to get reimbursed for their grossly incompetent diagnosis ($184), they wouldn't even apologize for their error. Some people might think that they were trying to scam me, but I think it is more likely just arrogance and incompetence. I will NEVER do business with them again! And neither should you. More

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The work to reattach my rearview mirror took just 20 minutes. Everyone I saw and dealt with was helpful and friendly. I told a friend, "Next time, buy a Toyota from Toyota of Santa Fe." minutes. Everyone I saw and dealt with was helpful and friendly. I told a friend, "Next time, buy a Toyota from Toyota of Santa Fe." More

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Brian Brannan always provides great customer service. His descriptions of needed work are clear and direct. He returns calls and keeps me posted on my car’s status. Brian is what keeps me returning to th His descriptions of needed work are clear and direct. He returns calls and keeps me posted on my car’s status. Brian is what keeps me returning to the dealership instead of getting work done elsewhere. More

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Was Good and they listened to me , and worked fast when I needed them to. needed them to. More

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Bryan and his team are the best. Always takes care of me, treats me right! Always takes care of me, treats me right! More

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The service experience was absolutely first class… as usual. The video update was an innovative surprise. usual. The video update was an innovative surprise. More

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Trustworthy and friendly. I especially appreciate Cisco and the ride. Excellent work by everyone! I miss Frank, hope he is back soon. I especially appreciate Cisco and the ride. Excellent work by everyone! I miss Frank, hope he is back soon. More

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My experience was terrific. ...easy check in, waited in comfy waiting area. The team's customer service and full explanation about the work on my vehicle was excellent. ...easy check in, waited in comfy waiting area. The team's customer service and full explanation about the work on my vehicle was excellent. More

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Quick, efficient, friendly (especially Brian) Able to schedule appointments right away. The service department is why I keep buying Toyota! schedule appointments right away. The service department is why I keep buying Toyota! More

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Yes I would recommend the service department at this dealership. It has been very convenient for me! dealership. It has been very convenient for me! More

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