Brian Boughter

Mr. Boughter reached out to me and was very helpful as well as Antonio, I appreciate their help! well as Antonio, I appreciate their help! More

by TIFFANYTAYLOR88 Verified Customer Verified Customer

Report | Print

From our knowledgeable and friendly salesman, to a thorough and engaged management team, Kenny Ross Mazda made it a GREAT experience! thorough and engaged management team, Kenny Ross Mazda made it a GREAT experience! More

by KHUSS2008 Verified Customer Verified Customer

Report | Print

Great service. Brian really help me understand everything and made sure my vehicle was done as well as clean. Brian really help me understand everything and made sure my vehicle was done as well as clean. More

by classe170 Verified Customer Verified Customer

Report | Print

They did all the recalls, service and inspection in a timely manner. They only complaint is they did not fill my wiper fluid which was empty. timely manner. They only complaint is they did not fill my wiper fluid which was empty. More

by jleader3 Verified Customer Verified Customer

Report | Print

This was the worst experience I’ve ever had at a dealership. I came in for an oil change, they forgot to put a nut back in and the plate and caused my oil plate to fly off and my engine to overheat dealership. I came in for an oil change, they forgot to put a nut back in and the plate and caused my oil plate to fly off and my engine to overheat and break from the lack of oil and excess heat. After calling me and admitting responsibility, and sending me a Carfax offer to buy my car, proceeded to act dishonestly and deny our conversations and the offer. When my mother and I arrived to settle the offer, we were met with immediate hostility and unbelievable rudeness from the service manager, who was particularly nasty to my mother which I did not appreciate at all. I am deeply disappointed in the way this entire situation was handled and I would never recommend them to anyone. More

by jeremysanville Verified Customer Verified Customer

Report | Print

Wish I could leave 0 stars. Refused to acknowledge the issue and did the minimum until I finally gave up and left with nothing fixed after driving 3hrs round trip for the SECOND Refused to acknowledge the issue and did the minimum until I finally gave up and left with nothing fixed after driving 3hrs round trip for the SECOND TIME FOR THE SAME ISSUE, WATER LEAKING IN MY CABIN!!! I requested Cam, didn't get him. The guy I got didn't touch up my paint last visit, this time he comes back after 3 mins and said it's not leaking, even though I told them it only leaks during long downpours, (it's probably a tiny leak in the polyurethane around the windshield). Then he tapes the hose to the center of the windshield (it leaks on driver's side A-pillar) and I only found this out when I went for a walk after 1hr and saw my car in the bay. I immediately said just give me my car back because I knew it wouldn't be leaking because the water wasn't going over the suspected problem area. So, 2 PTO days used, 350 miles driven, 12 hours of my life gone, and $35 in gas wasted for nothing. I should have known better after I waited from 8pm to 11pm just to hand over a check for my car the night I bought it. I had an appointment, everything was already done, didn't need financing, but the finance officer let some lady talk his ear off and ask pointless questions for 3 hours!!! While I waited to just sign 3 papers and hand over a check. My appointment was meaning-less, didn't get home til 1am and had to leave for work 3.5 hours later. The saleslady was perfect and I love her, Sue, but everything else has been a legitimate nightmare. More

by mdmiller99 Verified Customer Verified Customer

Report | Print

They did a really good job in inspecting the vehicle. I will come back next year for sure. I will come back next year for sure. More

by Henry Verified Customer Verified Customer

Report | Print

It was good. I will go back. Eight, Nine, Ten Eleven twelve thirteen fourteen fifteen I will go back. Eight, Nine, Ten Eleven twelve thirteen fourteen fifteen More

by nick1986montgomery Verified Customer Verified Customer

Report | Print

Customer service when when checking in at garage was not helpful or patient with me at all. Very Rude and basically said I can't deal with it no? Thankfully a garage mechanic helped me.. helpful or patient with me at all. Very Rude and basically said I can't deal with it no? Thankfully a garage mechanic helped me.. More

by bushman4536 Verified Customer Verified Customer

Report | Print

Average repair center. A young technician, without a lot of experience, worked on my vehicle (first service). Informed me that dealership has high rate of turnover of their A young technician, without a lot of experience, worked on my vehicle (first service). Informed me that dealership has high rate of turnover of their technicians. My tech has been at the dearship for 18 months. He informed me that he has been there the longest of all technicians. Better more experienced techs are going to other dealerships. If I had a major issue I would go to a dealership with more experienced technicians. More

by rmmacfarlane Verified Customer Verified Customer

Report | Print