Brett Williams

Methuen CDJR responded

Reid, we're glad you and your family made it to us safely during such an unexpected situation! Brake trouble on a road trip is never easy, and we're happy Brett was able to get you taken care of despite a busy schedule. Thank you for your military service and for giving our team the opportunity to help. It means a lot that you'd consider making the trip from Maine for your next vehicle purchase! We truly appreciate your kind words and hope you enjoyed the rest of your trip to New York City! — The Methuen CDJR Team

Methuen CDJR responded

Colby, Thank you for your feedback and for recognizing Brett and our service department. We would, however, like to clarify the concerns regarding your trade-in appraisal. While Kelley Blue Book and other online valuation tools can provide general estimates, they do not account for every aspect of a vehicle's actual condition. During our sales management team's evaluation of your truck, significant rust and frame deterioration were identified, raising serious concerns about the vehicle's structural integrity. Unfortunately, these conditions have a substantial impact on both the vehicle's market value and its potential resale value. While we understand that you may have received higher estimates elsewhere, our appraisal was based on the actual condition of your vehicle, not simply an online estimate. As a dealership, we have a responsibility to evaluate trade-ins accurately and account for safety concerns that can significantly affect their value. We understand that our offer was disappointing, but we believe in providing honest, transparent appraisals rather than offering figures that do not accurately reflect a vehicle's condition. We appreciate your visit and your positive comments about Brett. Methuen Chrysler Dodge Jeep Ram Management Team