I worked with Brett Paden and Ken Kovack on the lease of
a 2024 Sierra EV. From start to finish, they were helpful, friendly, responsive, and nice to work with. I've been a lifelong car enthusiast who loves
a 2024 Sierra EV. From start to finish, they were helpful, friendly, responsive, and nice to work with. I've been a lifelong car enthusiast who loves to shop for a "good deal" and I know that I can therefore be a challenging customer. Brett and Ken went above and beyond to make it a great experience. The price was right and the service was great. I would be happy to work with them again on a future purchase.
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by TFB150
Verified Customer
Verified Customer
Other Employees Tagged:
Ken Kovack
Jan 23, 2025 -
Faulkner Buick GMC West Chester, INC. responded
Thank you for the awesome review! We're so glad to hear that Brett and Ken made your experience a great one, especially knowing how thorough you are when shopping for a "good deal"! It’s fantastic to know they were able to meet your needs and provide top-notch service. We appreciate your trust and look forward to working with you again in the future! Enjoy your 2024 Sierra EV!
Excellent service.
Easiest car purchase I have ever experienced. Highly recommend this team if you are looking for a new SUV.
Easiest car purchase I have ever experienced. Highly recommend this team if you are looking for a new SUV.
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by Shulnick
Verified Customer
Verified Customer
Dec 30, 2024 -
Faulkner Buick GMC West Chester, INC. responded
We know that car buying can be stressful so we are so glad that you enjoyed how we like to take the pain out of the process. Thank you so much for trusting us to take good care of you and get you into the right vehicle!
I have bought multiple cars at Faulkner since the 90’s.
Always the best in sales and service
Always the best in sales and service
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by DEBBIEPADEN1
Verified Customer
Verified Customer
Dec 23, 2024 -
Faulkner Buick GMC West Chester, INC. responded
Thank you for your continued trust and loyalty to Faulkner over the years! We’re honored to have been part of your car-buying journey since the 90s, and we truly appreciate your kind words about our sales and service teams. Your satisfaction means the world to us, and we look forward to continuing to serve you for many more years to come!
Greeted in a professional manner and registered quickly.
Waited about an hour for service to be completed
Waited about an hour for service to be completed
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by SJW33282
Verified Customer
Verified Customer
Service Price Transparency
Dec 16, 2024 -
Faulkner Buick GMC West Chester, INC. responded
Thank you for your feedback! We're glad to hear that you were greeted professionally and that the registration process was quick. We appreciate your patience during the service, and we’ll continue working to ensure timely completion in the future. Thank you for choosing us, and we look forward to serving you again!
I had never been to the Faulkner Buick GMC dealer.
Yet, after one conversation with Brett Paden, I had high expectations of the dealership itself. It was clean, neat and very professional looking. I c
Yet, after one conversation with Brett Paden, I had high expectations of the dealership itself. It was clean, neat and very professional looking. I could tell that it's kept like that on a daily basis. The first thing that struck an accord with me was the toy car just beyond the entrance walkway. That let me know that it was "family oriented". Which I absolutely loved!! Lastly, much like the dealership, I found Brett to be very approachable, professional, informative and eager to make the sale. Yet, not to the point of being annoying and disrespectful. Brett Paden has honed his profession and he is indeed a credit to his profession.
Jacqueline V. Holmes
11-25-2024
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by mrsjacquelineholmes
Verified Customer
Verified Customer
Nov 27, 2024 -
Faulkner Buick GMC West Chester, INC. responded
Thank you so much for your thoughtful and detailed review! We're thrilled to hear that Brett made such a positive impression and that the dealership met your expectations in terms of professionalism and atmosphere. It's great to know that the family-friendly touches, like the toy car, resonated with you as well. We truly appreciate your kind words about Brett, and we’re proud to have him on our team—thank you for recognizing his dedication to providing excellent service! We look forward to welcoming you back to the dealership in the future.
Good service and care.
Appreciated shuttle service as well. My service consultant was very accessible throughout
Appreciated shuttle service as well. My service consultant was very accessible throughout
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by frank
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Vincent cavalcante
Nov 14, 2024 -
Faulkner Buick GMC West Chester, INC. responded
Thanks for sharing your experience with us, Frank! If there is anything else we can do to help just let us know! Have a great day!
Easy to do business with.
Excellent customer service from honest and trustworthy team of people. Highly recommend Faulkner group as I have purchased from two separate dealers
Excellent customer service from honest and trustworthy team of people. Highly recommend Faulkner group as I have purchased from two separate dealers in the Faulkner group.
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by COCKERRF
Verified Customer
Verified Customer
Oct 31, 2024 -
Faulkner Buick GMC West Chester, INC. responded
We love hearing that no matter how many times our customers have worked with us, they had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!
It was a smooth purchase.
Very professional service and great people to work with. Nice experience.
Very professional service and great people to work with. Nice experience.
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by EJPEARCE2
Verified Customer
Verified Customer
Oct 28, 2024 -
Faulkner Buick GMC West Chester, INC. responded
Thank you so much for sharing! We are so glad that our team offered you such a positive and memorable experience. Congratulations and welcome to our family!
Leslie is the Best.
Give her a raise and name a new car after her
Give her a raise and name a new car after her
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by PHILIPAULD
Verified Customer
Verified Customer
Service Price Transparency
Oct 08, 2024 -
Faulkner Buick GMC West Chester, INC. responded
Thank you very much for such a great review, Philipauld! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!
Very easy to work with very professional answers all
questions and at the end you feel like friends
questions and at the end you feel like friends
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by CARRHAUL
Verified Customer
Verified Customer
Oct 02, 2024 -
Faulkner Buick GMC West Chester, INC. responded
Hi Carrhaul. We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!