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Brett O'Connor

Overview Reviews (36) Inventory (261)

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Brett O'Connor

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Brett O'Connor

Express Service Advisor

Honda of Tenafly

28 County Road
Tenafly, NJ 07670

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4.3

36 Reviews

Overview Reviews (36) Inventory (261)

4.3

36 Reviews

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36 Reviews of Brett O'Connor

March 29, 2025

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Employee Rating

Always thorough and quick service. List next steps for service. My car runs like new! List next steps for service. My car runs like new! More

by jc4115

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Recommend Dealer

Yes

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Mar 29, 2025 -

jc4115 responded

Brett was so helpful. Car runs great. Thanks!

March 23, 2025

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Good job! Staff were very nice!,,respectful. ,attend you right away about your problems , & need. Staff were very nice!,,respectful. ,attend you right away about your problems , & need. More

by Andypsalinas

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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March 20, 2025

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Exceptional service from Brett and Neysha. I brought my Honda accord in for a recall and they had it inspected and repaired in no time. I highly recommend Tenafly Honda. I brought my Honda accord in for a recall and they had it inspected and repaired in no time. I highly recommend Tenafly Honda. More

by fja1791

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Neysha

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March 14, 2025

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The service was amazing. Brett got my car in and out the shop fairly quickly. Brett got my car in and out the shop fairly quickly. More

by Chris M

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ronnie Manuel, Ansoni Romo , Kaitlyn Meyers, Robert Diaz

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March 12, 2025

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I just did some back to back jobs with multiple cars and noticed through my receipts that Brett OConner was stealing labor time and over charged me thousands of dollars. I look forward to start my legal act noticed through my receipts that Brett OConner was stealing labor time and over charged me thousands of dollars. I look forward to start my legal actions against Honda Tenafly. I have the proof. More

by Rchgrt3

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Recommend Dealer

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Mar 14, 2025 -

Honda of Tenafly responded

Thank you for sharing your feedback. We sincerely apologize for the experience you had. We understand your frustration, and we deeply regret that we didn’t meet your expectations. Your concerns are important to us, and we are committed to making things right. We would love the opportunity to learn more about your experience and see how we can resolve the issue. Please feel free to reach out to us directly at 201-408-1965 so we can address this further. Again, we apologize for any inconvenience and hope to have the chance to regain your trust. Sincerely, Claudia Vazquez Honda of Tenafly 2014081965

March 09, 2025

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The dealership feels comfortable and trustworthy. The staff are helpful and friendly. Their recommendations have always been reasonable and look out for my safety and wallet. The staff are helpful and friendly. Their recommendations have always been reasonable and look out for my safety and wallet. More

by sharonvandagriff

Service Price Transparency

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ansoni Romo

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March 05, 2025

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Great service Especially Brett service writer was kind n very helpful I recommend this dealership all my friends. n very helpful I recommend this dealership all my friends. More

by Hchung0811

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ansoni Romo

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February 17, 2025

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Great and excellent job and they're the most efficient and reliable Honda Dealership within the enclave. Will recommend them any day and reliable Honda Dealership within the enclave. Will recommend them any day More

by frankadzasu

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ansoni Romo

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February 15, 2025

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Great customer service friendly staff, salesman James Ayala made feel comfortable with no pressure. Took care me like family. would recommend Tenafly Honda to anyone Ayala made feel comfortable with no pressure. Took care me like family. would recommend Tenafly Honda to anyone More

by Ptorres073

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Trade-in Experience

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Recommend Dealer

Yes

Other Employees Tagged: Ronnie Manuel, James Ayala

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October 14, 2024

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If I could give their Service Department “0” stars I would. They are unprofessional, disorganized, there is NO oversite btwn SVc Mgr and Technician. They are not TRUTHFUL. STAY AWAY!!!!! would. They are unprofessional, disorganized, there is NO oversite btwn SVc Mgr and Technician. They are not TRUTHFUL. STAY AWAY!!!!! More

by MOIRACSULLIVAN

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Recommend Dealer

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Oct 14, 2024 -

MOIRACSULLIVAN responded

You have my information, it’s in your dealer system. Don’t LIE. It’s all there. And I will continue to seek reparations for your dealers inadequacies. Do you want me to upload all of the PDFs with service history, as well as all of the discrepancies as well as lack of Manager oversight with regards to mileage multiple times. Wonder what Honda Corp would think as well as how this would impact your MDF funds. I should have received a call when I left there in June. You are only responding now as I am writing reviews as you so mistakenly have had Michelle Pincay reach out to me to sell my car back to get into a new one and then Jaylynn today to schedule a recall service. I am a widow - trusted you ans I should not have. Honda of Tenafly is the worst. My family bought the first CRX from you. Then an Accord, then 2 Honda Civic hatchbacks - back then you were the dealer - customer service was paramount. Then I bought the Honda Civic Sport Coupe for my boys and it has been in your shop over and over again and your service team is incompetent at best. So YOU call me. And stop lying you and Michelle Martinez have my records. She texted me today.

Oct 15, 2024 -

MOIRACSULLIVAN responded

I look forward to hearing from you tomorrow. I truly hope that Honda of Tenafly and The Dorf family do the right thing.

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