Brett O'Connor
Brett O'Connor at Honda of Tenafly
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Brett O'Connor

Express Service Advisor

Honda of Tenafly

28 County Road
Tenafly, NJ 07670

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4.1
27 Reviews
4.1

27 Reviews

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27 Reviews of Brett O'Connor

October 14, 2024

Dealership Rating
Employee Rating

If I could give their Service Department “0” stars I would. They are unprofessional, disorganized, there is NO oversite btwn SVc Mgr and Technician. They are not TRUTHFUL. STAY AWAY!!!!! More

by MOIRACSULLIVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 14, 2024

MOIRACSULLIVAN responded

You have my information, it’s in your dealer system. Don’t LIE. It’s all there. And I will continue to seek reparations for your dealers inadequacies. Do you want me to upload all of the PDFs with service history, as well as all of the discrepancies as well as lack of Manager oversight with regards to mileage multiple times. Wonder what Honda Corp would think as well as how this would impact your MDF funds. I should have received a call when I left there in June. You are only responding now as I am writing reviews as you so mistakenly have had Michelle Pincay reach out to me to sell my car back to get into a new one and then Jaylynn today to schedule a recall service. I am a widow - trusted you ans I should not have. Honda of Tenafly is the worst. My family bought the first CRX from you. Then an Accord, then 2 Honda Civic hatchbacks - back then you were the dealer - customer service was paramount. Then I bought the Honda Civic Sport Coupe for my boys and it has been in your shop over and over again and your service team is incompetent at best. So YOU call me. And stop lying you and Michelle Martinez have my records. She texted me today.

Oct 15, 2024

MOIRACSULLIVAN responded

I look forward to hearing from you tomorrow. I truly hope that Honda of Tenafly and The Dorf family do the right thing.

September 07, 2024

Dealership Rating
Employee Rating

Raul is a great salesperson. He is knowledgeable, professional and personable. He explained everything in detail and gave us a good deal. More

by nicosnicolaides
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raul Avila

April 30, 2024

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Employee Rating

Honda of Tenafly is THE BEST! My 5th Honda and Arnold Bang was OUTANDING! I cannot forget Brett. His Customer Service skills were impeccable! He went ABOVE & BEYOND! Thanks to Ro More

by Markee D Ministries Inc
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Arnold Bang, Ronnie Manuel

January 15, 2024

Dealership Rating
Employee Rating

The purchase experience I had at Honda of Tenafly was excellent! Thank you Marco, thank you Marquis! Two very fine gentlemen indeed, who were on point with the effort they put into helping me, on a Frida More

by Tracy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ansoni Romo, Marco Pelaez , Marquis Thomas

Apr 13, 2024

Honda of Tenafly responded

We appreciate your positive feedback about the purchase process at Honda of Tenafly. We're glad to hear Marco and Marquis were able to assist you effectively. Have a good day!

January 11, 2024

Dealership Rating
Employee Rating

Nick was great. Buying at Honda Tenafly is like making a new friend. He cares. More

by Takiyah
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Redondo

Apr 13, 2024

Honda of Tenafly responded

We're pleased to hear about your positive experience at Honda of Tenafly. We agree that our staff, especially Nick, shows great care towards customers. We appreciate your feedback!

November 04, 2023

Dealership Rating
Employee Rating

Sales rep Ronnie Manuel is top notch. Product Specialist Arnold Bang was thorough and very helpful. They both made our Honda experience fulfilling. More

by dabreg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Arnold Bang, Ronnie Manuel

Nov 04, 2023

Honda of Tenafly responded

We appreciate your high rating and review. It's great to hear Ronnie Manuel and Arnold Bang could assist you so well in having a fulfilling Honda experience at Honda of Tenafly. Thank you for choosing us!

June 19, 2023

Dealership Rating
Employee Rating

I bought a 2022 Honda CRV in june 2022. The car has a factory defect that I complained about within a week of buying the car. The rear right side door makes a noise when I close it. I took More

by Puntiel1970
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Michelle Pincay, Mike Varela, Claudia Vazquez, Paula Pimentel , Roy Bautista, Craig Kupiec

March 20, 2023

Dealership Rating
Employee Rating

Big fan of Brett. He listens to my needs and is a good communicator. The work there is top notch. They are doing a great job with my 12 year old car. More

by steve_birke
Recommend Dealer
Yes
Mar 21, 2023

Honda of Tenafly responded

We are glad you enjoyed a top-notch customer service working with our Service Team at Honda of Tenafly. Thank you for your positive review and trusting us with your vehicle. We are here if you need any further assistance.

October 03, 2022

Dealership Rating
Employee Rating

I bought the car sight unseen and was very pleased to see that I got an awesome color other than white. There were a couple small issues with the delivery but they made it right. The car's great and the serv More

by Richc.nyc
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erik Jimenez, Vikram Das

Oct 04, 2022

Honda of Tenafly responded

Hello, We are happy that you are enjoying your purchase. Welcome to the Honda of Tenafly family and please let us know if there is anything else you need.

August 05, 2022

Dealership Rating
Employee Rating

Arnold was really fantastic and made the process so seamless and easy. I really appreciated it! More

by adulaski
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Arnold Bang, Ronnie Manuel

Aug 07, 2022

Honda of Tenafly responded

Hello, thank you for visiting us at Honda of Tenafly. We're glad to know that our staff made your experience fantastic and easy. We value your business and hope to see you again soon.

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