Dealer Reviews

Service Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Brett Mathis

Overview Reviews (351) Inventory (430)

Contact Me

View All Employees

< View All Employees

Brett Mathis

Refer Me

Brett Mathis

Service Advisor

Sunset Ford

11700 Gravois Rd
St. Louis, MO 63127

My name is Brett Mathis. I have been a Service Advisor for over 6 years now and with Ford for 2 years. I really enjoy my job working for Sunset Ford & Ford Motor Company because it is a line of vehicles I most enjoy, especially Mustangs. Mustang are an area I feel most confident in and enjoy helping customers learn and understand what upgrades are most suitable for the customer’s expectations. I personally own 4 fords including a 1951 Ford Tudor. Last year, I became a Master Certified Service Advisor since I have been here with Sunset Ford. I was born and raised in Saint Louis and proud to work for a dealership that has been in business for over 100 years!

Contact Me

4.8

351 Reviews

Overview Reviews (351) Inventory (430)

4.8

351 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Brett Mathis

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

351 Reviews of Brett Mathis

June 19, 2024

Dealership Rating

Employee Rating

Sunset Ford service dept. will lie to you and mislead you and then overcharge you for their service. I brought my truck to their service dept. to have the PCM programmed to a will lie to you and mislead you and then overcharge you for their service. I brought my truck to their service dept. to have the PCM programmed to a valve body I installed in my transmission and after several attempts of trying to get it to work they told me I needed a new transmission and wanted to charge me approx. $9,000. I could have had this done at a local transmission shop for half that price. My truck worked fine for 4 years and had an occasional funny shift at a certain RPM range which was annoying after 4 years, so I did a lot of research and replaced the valve body and lead frame. The only thing Sunset Ford was supposed to do was program the PCM to the new parts. They couldn't even get that right. Then they tell me I need a new transmission. I'm not buying it. Warning: Do not go to this dealership for service unless you want to get lied to and ripped off. More

by Dennis Pruitt

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Justin Heutel, Jennifer Hall

Helpful 0

Report | Print

Jun 19, 2024 -

Sunset Ford responded

Dennis, you had your truck towed into us. It wouldn’t drive out of first gear. Your attempts to “repair” your transmission at home were unsuccessful which is why you towed it into us. We programed the PCM just as you requested per the Ford workshop manual procedures and your vehicle still did not drive correctly afterwards. With your authorization, we disassembled the transmission to find out what was going on to cause it not to go into gears 4,5,6 and found internal damage. We found the overdrive clutch piston seal leaking which caused the overdrive clutch to be partly applied. When that is partially applied, it will drastically wear all clutch material from clutches – which it did. Then we also found the direct forward and reverse clutches over heated. So, you might have been driving around town with this truck with an occasional funny shift issue prior to you making repairs at home, but as soon as you replaced the valve body and lead frame, the transmission ultimately revealed the root cause of failures that were lingering there for years. Simply programing the PCM by our staff would not cause all that metal damage and internal seals to fail in the transmission. That’s from years of wear and tear. We are sorry that your “online research” lead you to replacing those components at home without a successful resolution, but that is why we recommend customers bring their vehicle into us from the start and have a Ford trained certified technician look at it and provide you an accurate diagnosis and explanation of what is happening before throwing parts at it. The internet can’t evaluate specific situations like yours, and unfortunately the internet led you down the wrong path. Sorry this happened to you and we hope others may choose to be careful before guessing at repairs at home. We appreciate the opportunity to do business with you and happy to help if additional questions come up down the road. Thank you, Justin Heutel, GM of Fixed Operations.

March 20, 2024

Dealership Rating

Employee Rating

I have bought a few cars from Tim Stewart. He has always been great to deal with. Very honest and trustworthy. He has always been great to deal with. Very honest and trustworthy. More

by Sean

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tim Stewart, Jennifer Hall, Michael Sensmeyer, Doug Fitzgerald, Mindy Lawrence , Angelo Galasso

Helpful 0

Report | Print

Mar 21, 2024 -

Sunset Ford responded

Thank you for the great review and kind words! We truly appreciate your business and hope to work with you again!

February 28, 2024

Dealership Rating

Employee Rating

I trust Sunset Ford with my 2012 Fusion. When I begin to look for a replacement vehicle, I will definitely include Sunset Ford. When I begin to look for a replacement vehicle, I will definitely include Sunset Ford. More

by Frank Tucci

Verified Customer

Recommend Dealer

Yes

Helpful 0

Report | Print

Feb 28, 2024 -

Sunset Ford responded

Thank you so much, Frank! We always enjoy working with you and will see you next time!

January 30, 2024

Dealership Rating

Employee Rating

This is the 3rd F350 that I have purchased from Sunset Ford, I would not have done this if I wasn't completely satisfied with the entire dealership including everyone in the service department! Ford, I would not have done this if I wasn't completely satisfied with the entire dealership including everyone in the service department! More

by DonniesF350

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Mike Geraghty, Justin Heutel, Justin Lombard, Darrell Burton

Helpful 0

Report | Print

Jan 30, 2024 -

Sunset Ford responded

Thank you so much for the great review, and congratulations on your purchase! Our team enjoyed working with you, and we are here for any future needs!

January 29, 2024

Dealership Rating

Employee Rating

My service writer goes the extra mile to take care of us. I am pleased with service. I am pleased with service. More

by Mike m32

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Jan 30, 2024 -

Sunset Ford responded

Thank you so much for the outstanding review! We appreciate your business and will see you next time!

January 19, 2024

Dealership Rating

Employee Rating

I had an unbelievably great experience working with Sunset Ford and I would recommend them to everyone! Sunset Ford and I would recommend them to everyone! More

by JPLII00

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alyssia Griffith

Helpful 0

Report | Print

Jan 22, 2024 -

Sunset Ford responded

Thank you so much for the outstanding review and recommendation. Our team enjoyed working with you, and we're here for any future needs!

January 18, 2024

Dealership Rating

Employee Rating

Schedule my service for the 70,000 miles oil change on my truck, with my Service Advisor Brett. Arrived, pulled in as soon as the doors were open. Brett and the service guys took care of it. Was out less tha truck, with my Service Advisor Brett. Arrived, pulled in as soon as the doors were open. Brett and the service guys took care of it. Was out less than 2 hours as usual. More

by MLR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Jan 18, 2024 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! Our team truly enjoyed working with you, and we wish you all the best. See you next time!

January 17, 2024

Dealership Rating

Employee Rating

Brett Mathis in the service department is the best, most friendly person in my experience in your service department! friendly person in my experience in your service department! More

by Kingfish

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Jan 18, 2024 -

Sunset Ford responded

We appreciate the outstanding review! Our team is here for any future needs and we hope to work with you again!

January 17, 2024

Dealership Rating

Employee Rating

Leah and Sinset Ford Service are both fantastic. They take care of you and your car service needs. We highly recommend them both. They take care of you and your car service needs. We highly recommend them both. More

by grumpyak

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leah Hummell

Helpful 0

Report | Print

Jan 18, 2024 -

Sunset Ford responded

Thank you so much for the great review and recommendation! Our team enjoyed working with you, and we hope to see you again!

January 16, 2024

Dealership Rating

Employee Rating

Always accommodating everyone cares about us the customer it's a great place to get your vehicle services and feel comfortable that your being taken care of!! it's a great place to get your vehicle services and feel comfortable that your being taken care of!! More

by DOUGSUCHER58

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Greg Early, Jordan Kendall, Jim McConnell, Corey Polston, Neal Watson, Timothy Hood, Sergio Villanueva, Doug Fitzgerald , Angelo Galasso

Helpful 0

Report | Print

Jan 18, 2024 -

Sunset Ford responded

Thank you so much! Our team always enjoys working with you, and we're here for any future needs. See you next time!

Dealership Inventory (430 Vehicles)

2021 Ford F-150 | used

$47,995

2021 Ford F-150

used

Guard Metallic exterior

Automatic

Four-wheel Drive

$47,995

View Vehicle Details

View Details

2021 Ford F-150 | used

$39,495

2021 Ford F-150

used

Lead Foot exterior

Automatic

Four-wheel Drive

$39,495

View Vehicle Details

View Details

2019 Ford F-250 | used

$49,995

2019 Ford F-250

used

Agate Black Metallic exterior

Automatic

Four-wheel Drive

$49,995

View Vehicle Details

View Details

2023 Ford Escape | used

$22,995

2023 Ford Escape

used

Carbonized Gray Metallic exterior

Automatic

All-wheel Drive

$22,995

View Vehicle Details

View Details

2024 Ford Bronco Sport | new

$29,020

2024 Ford Bronco Sport

new

Carbonized Gray Metallic exterior

Automatic

Four-wheel Drive

$29,020

View Vehicle Details

View Details

2024 Ford Bronco Sport | new

$29,515

2024 Ford Bronco Sport

new

Hot Pepper Red Metallic Tinted Clearcoat exterior

Automatic

Four-wheel Drive

$29,515

View Vehicle Details

View Details

View All Inventory

Get a $100.00 check when your friends make a purchase here.

By referring an employee you worked with, you agree to share your email address with this dealership so they can contact you should you qualify for their referral bonus. Qualifications for referral bonuses vary by dealer.