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Brett Mathis
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352 Reviews
My name is Brett Mathis. I have been a Service Advisor for over 6 years now and with Ford for 2 years. I really enjoy my job working for Sunset Ford & Ford Motor Company because it is a line of vehicles I most enjoy, especially Mustangs. Mustang are an area I feel most confident in and enjoy helping customers learn and understand what upgrades are most suitable for the customer’s expectations. I personally own 4 fords including a 1951 Ford Tudor. Last year, I became a Master Certified Service Advisor since I have been here with Sunset Ford. I was born and raised in Saint Louis and proud to work for a dealership that has been in business for over 100 years!
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352 Reviews of Brett Mathis
October 07, 2024
Brett is amazing with communication, explaining the needed service and expected timeline, and is very knowledgeable on problems and what is needed. Sales have always been great to work with and th needed service and expected timeline, and is very knowledgeable on problems and what is needed. Sales have always been great to work with and the 1 star for Sunset Ford Dealership is based on the service manager. He is unreachable, refuses to talk to customers in the store, and sends the advisor to do his talking. He is difficult to reach and the easiest way is to show up and hope he will actually talk to you in person. After the recent visits, the service manager's customer service and attitude have lost the dealership a loyal, long-time multiple-car family. More
by KW2024
June 19, 2024
Sunset Ford service dept. will lie to you and mislead you and then overcharge you for their service. I brought my truck to their service dept. to have the PCM programmed to a will lie to you and mislead you and then overcharge you for their service. I brought my truck to their service dept. to have the PCM programmed to a valve body I installed in my transmission and after several attempts of trying to get it to work they told me I needed a new transmission and wanted to charge me approx. $9,000. I could have had this done at a local transmission shop for half that price. My truck worked fine for 4 years and had an occasional funny shift at a certain RPM range which was annoying after 4 years, so I did a lot of research and replaced the valve body and lead frame. The only thing Sunset Ford was supposed to do was program the PCM to the new parts. They couldn't even get that right. Then they tell me I need a new transmission. I'm not buying it. Warning: Do not go to this dealership for service unless you want to get lied to and ripped off. More
by Dennis Pruitt
Other Employees Tagged: Justin Heutel, Jennifer Hall
March 20, 2024
I have bought a few cars from Tim Stewart. He has always been great to deal with. Very honest and trustworthy. He has always been great to deal with. Very honest and trustworthy. More
by Sean
Other Employees Tagged: Tim Stewart, Jennifer Hall, Michael Sensmeyer, Doug Fitzgerald, Mindy Lawrence , Angelo Galasso
Verified CustomerJanuary 30, 2024
This is the 3rd F350 that I have purchased from Sunset Ford, I would not have done this if I wasn't completely satisfied with the entire dealership including everyone in the service department! Ford, I would not have done this if I wasn't completely satisfied with the entire dealership including everyone in the service department! More
by DonniesF350
Other Employees Tagged: Mike Geraghty, Justin Heutel, Justin Lombard, Darrell Burton
January 19, 2024
I had an unbelievably great experience working with Sunset Ford and I would recommend them to everyone! Sunset Ford and I would recommend them to everyone! More
by JPLII00
Other Employees Tagged: Alyssia Griffith
January 18, 2024
Schedule my service for the 70,000 miles oil change on my truck, with my Service Advisor Brett. Arrived, pulled in as soon as the doors were open. Brett and the service guys took care of it. Was out less tha truck, with my Service Advisor Brett. Arrived, pulled in as soon as the doors were open. Brett and the service guys took care of it. Was out less than 2 hours as usual. More
by MLR
January 17, 2024
Always accommodating everyone cares about us the customer it's a great place to get your vehicle services and feel comfortable that your being taken care of!! it's a great place to get your vehicle services and feel comfortable that your being taken care of!! More
by DOUGSUCHER58
Other Employees Tagged: Greg Early, Jordan Kendall, Jim McConnell, Corey Polston, Neal Watson, Timothy Hood, Sergio Villanueva, Doug Fitzgerald , Angelo Galasso
January 17, 2024
Leah and Sinset Ford Service are both fantastic. They take care of you and your car service needs. We highly recommend them both. They take care of you and your car service needs. We highly recommend them both. More
by grumpyak
Other Employees Tagged: Leah Hummell
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