Brett Lloyd

Service people kept us advised on what was happening with our service being done at all times our service being done at all times More

by RAE06HARRIS7486 Verified Customer Verified Customer

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I don't even understand why I'm getting this now when I picked up the car in August (it's now late October..so that shows you how "efficient" they are). I wouldn't take my car back to this store if it was picked up the car in August (it's now late October..so that shows you how "efficient" they are). I wouldn't take my car back to this store if it was the last dealership in the state. It took them nearly 70 days, with an appointment, to get my car into the shop and fixed. When they finally got it in the shop and stopped lying to me, the repair was completed in half a day. While they had my car just sitting on their lot, they also damaged it, which required taking it to a body shop (to their credit, they did pay for the bodywork repair...even their partner body shop reps said this service department is a dumpster fire). I was directly lied to by several staff at the store. Basically, the entire store, from the GM down, needs to be let go. The only person who actually helped me was the last service advisor I worked with, who finally got the repair initiated. Literally, hire the sketchiest person you can find off the street who claims they know cars before you take your car to this dealership. More

by CHRYSTAL.TRAPANI Verified Customer Verified Customer

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The staff are courteous, kind and prompt. The waiting area has comfortable seats and a relaxed feeling. The waiting area has comfortable seats and a relaxed feeling. More

by Unknown Verified Customer Verified Customer

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The right hand doesn't know what the left hand is doing. Was told I could get a lift back home at 1 pm but the man didn't know what I was talking about. Thought lifts ended in the morning. Then when I picke Was told I could get a lift back home at 1 pm but the man didn't know what I was talking about. Thought lifts ended in the morning. Then when I picked up the car, most of the coins in my door holder were gone, but they left the pennies. Met another lady waiting in the waiting room who had been there since 9 am and complained they hadn't finished her inspection and oil change. It was 1 pm at that time. Said she was going to find another place to bring her car in next time. More

by lindacaputi Verified Customer Verified Customer

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Had my car multiple times for same issue. To say it was extremely disappointing is an understatement. Any additional warranty means nothing. To say it was extremely disappointing is an understatement. Any additional warranty means nothing. More

by ALEXESEDOLLAR Verified Customer Verified Customer

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Service doesn’t answer phone calls, sales men filled out MY server form for me. Would rather sell my car then to continue going to this dealer. MY server form for me. Would rather sell my car then to continue going to this dealer. More

by fack_southern_kia_VBblvd Verified Customer Verified Customer

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Ashlee, Kash & Rashan are fantastic! They helped me get into a beautiful new Buick very peacefully! Appreciate all the help guys! They helped me get into a beautiful new Buick very peacefully! Appreciate all the help guys! More

by marleigh88 Verified Customer Verified Customer

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My experience at this location was a first. Very professional and friendly. Timely service was given. Very professional and friendly. Timely service was given. More

by J.BUCKLEY0530 Verified Customer Verified Customer

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It took a while to get my car, but I'm glad with how much time they put into repairing my car. time they put into repairing my car. More

by waterstar230 Verified Customer Verified Customer

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Zero stars. The dealership’s customer service is completely non existent. When you call, you enter an endless loop that eventually allows you to leave a voic The dealership’s customer service is completely non existent. When you call, you enter an endless loop that eventually allows you to leave a voicemail, which is never returned, or it simply disconnect you. Breannah in customer service actually told us that calling was useless. They never respond to emails or chat messages through social media. They tell you to text a certain number and then do not respond to text messages either. On the rare occasions that I did speak to someone, the information was contradictory or incorrect. Like the fact that I could not submit oil change receipts done by our neighbor. My car was initially brought in for engine knocking. The dealership charged me $913 to replace a charcoal canister that did not fix the problem. When I picked my car up, it made the exact same sound. But nobody answered the phone or called me back after three days. I finally got a return phone call After leaving a Google review and my car was towed back to the dealership on February 27. . My car was then at this dealership for 150 days. I have pages and pages of documentation and phone logs. They simply do not care. After my car was there for 2 1/2 months and I could get no information about it, I filed a complaint with the Virginia state attorney general. In their response to that complaint, the dealership provided inaccurate dates of service. I have the towing record and text messages that show the exact date my car was brought in for service. In addition, the dealership accused me of writing my own receipts for oil changes. This is an absolute lie. I have a text message from the Breannah at Kia telling me I was not allowed to submit the receipts if the oil change was not completed at a car service facility. When the owner, Jeff Owens told me I could actually submit them, I emailed them immediately. Stating that I falsified those records and created them myself when I had already explained that my neighbor change the oil as a courtesy for us is simply not true. I have the documentation for that as well. But the real problem here is the customer service. I wish I had checked Google and read the extremely poor reviews prior to having my car serviced here. Their blatant disregard for their customers should put them out of business. I will never purchase another Kia, and up until this incident we owned three Kia vehicles. We are now in the process of trading them all in for different cars. The dealership’s lack of compassion, caring, and basic customer service not only lost you a lifelong customer, but anytime I hear of someone looking for a new car. I warn them against purchasing a Kia. More

by KM Verified Customer Verified Customer

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