Brett Hoffer
Brett Hoffer at Preferred Auto Illinois Road
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Brett Hoffer

Business & Finance Manager

Preferred Auto Illinois Road

5005 Illinois Rd
Fort Wayne, IN 46804

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4.9
31 Reviews
4.9

31 Reviews

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31 Reviews of Brett Hoffer

December 07, 2024

Dealership Rating
Employee Rating

Mike was great. I'm confident that we will love our new car. We have bought several from there and have never been disappointed More

by cherylknoblauch68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Fuentes

November 11, 2024

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Employee Rating

Day of the sale was excellent. Follow up on questions and open items took multiple reminders for PAG to answer and or complete. More

by Tdrew7879
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Michael Fuentes

November 05, 2024

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Employee Rating

Mike was excellent to work with! We drove 4 hours to meet him & we are so happy we got the opportunity to work with him!!!❤️ More

by Dave & Whitney Kelley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Cahill, Michael Fuentes

October 11, 2024

Dealership Rating
Employee Rating

Mike,Brett,and Jake were all fabulous, really nice and helpful. I am happy I purchased a great vehicle from them. I appreciate good customer service and willingness to be helpful and informative. Everyone More

by newills18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Fuentes

October 05, 2024

Dealership Rating
Employee Rating

Mike and the whole group at preferred auto sales were amazing to work with. They make the whole processs super smooth. Mike did a great job describing all the different aspects of the car to me! It was a More

by kaiablack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Cahill, Michael Fuentes

August 15, 2024

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Employee Rating

Mike was great, and easy to talk. Also, very knowledgeable. Which made the process smooth and laid back. More

by miketwolfey
Recommend Dealer
Yes

Other Employees Tagged: Alex Cahill, Michael Fuentes

July 26, 2024

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Employee Rating

Kevin was absolutely amazing and very knowledgeable. We will definitely be returning customers in the future. More

by snowgirl292
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Cahill , Kevin Bailey

July 12, 2024

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Employee Rating

Professional and helpful, this dealership was very nice when it came to helping pick out the right car for me. And the employees go above and beyond for you. Kevin Baley went out of the way to drive 30 min More

by JamonWinters
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Cahill , Kevin Bailey

May 09, 2024

Dealership Rating
Employee Rating

Everything about working with the Preferred Auto Group was A+. Mike F listened to what we were interested in, then went above and beyond to find us exactly what we needed. He was friendly and not a high More

by evamavis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Fuentes

May 04, 2024

Dealership Rating
Employee Rating

These guys are thieves. I did buy a car here and during the test drive the service soon light came on. Should’ve been the first red flag. Afterward, did the car wash. Nobody More

by Tea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
May 09, 2024

Preferred Auto Illinois Road responded

Tea, I apologize that you feel this way about us. It is our top priority to best serve you by providing you with an excellent experience and a high-quality vehicle. I have been trying to find any vehicle that you specifically bought here or at any of our locations. From all of my records, I don't have any purchases or service records from you with us. So, I am a bit confused here. It must have been someone you know that purchased from us? It is next to impossible for me to navigate my way back to a specific deal without having proper information from the buyer. If you can provide me with those details, I would be happy to clarify any of this up! Regarding our free car washes with lifetime ownership of any vehicle purchased from us, that is something we are proud to say we offer here. We just installed a new car wash less than two years ago at our Illinois Road location and in the past month installed a new wash at our Lima Road location. With today's technology, it is a fully automated wash once the vehicle is lined up and in its respected parked location. We are proud to offer such a convenience for our customers as long as the "Preferred Auto" sticker is on the back! Lastly Tea, I want to note we are not and have never been in the business to steal. As I mentioned earlier, we are in the business of providing our community with top quality service and full-blown transparency for their automotive needs, whether that be in sales or service. Thank you for the feedback as we are always looking to improve. Have a wonderful day.

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