Brett Henkel

I bought a brand new vehicle here, prior to finalizing the sale and leaving with the vehicle I noticed some scratches and swirling on the vehicles paint . I was assured by the sales person that they would the sale and leaving with the vehicle I noticed some scratches and swirling on the vehicles paint . I was assured by the sales person that they would take care of the vehicle when I dropped it off to get the “desert protection package” installed. Well I walked in and the service advisor didn’t even have it on their list of things to do. So I mentioned it and they said they would work on that and another minor issue I had. After several hours the service department told me they couldn't identify the first issue. So I went on a test drive with the tech and the issue was quickly identified. He told me the process of fixing the issue was long and grueling and I was better off trying to fix it myself. So I let it go and they sent it off to get detailed. After another hour the service manager told me the scratches and swirls were not their issue and I would have to file a warranty claim. After they told me they would fix it prior to the sale of the truck. I have asked for the GM to call me multiple times and still no call. They also never installed their "desert protection package" that I paid for. More

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Working with Del at Big Two Toyota has been stress free and no pressure. I would recommend Del Salter to anyone wanting to make a purchase and feel good about it. She will treat you with respect and work a and no pressure. I would recommend Del Salter to anyone wanting to make a purchase and feel good about it. She will treat you with respect and work a fair and honest deal. If you don't believe it, ask me. She's the Best. More

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Big two toyota This dealership is a great place to get your vehicle worked on . Service advisories and service mangers are great people. I would get my vehicle done This dealership is a great place to get your vehicle worked on . Service advisories and service mangers are great people. I would get my vehicle done there wen needed. More

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Mixed bag After having dealt with this dealership for several years my most recent experience was beyond dissatisfactory. I've personally referred several clien After having dealt with this dealership for several years my most recent experience was beyond dissatisfactory. I've personally referred several clients, used this dealership for service and helped my mother-in-law purchase a vehicle here. Recently, I was shopping for a used truck and found one of interest at Big Two. After a couple of weeks of looking around and having a dissatisfying relationship with an Internet Mgr (Phuong Huynh) I was put in contact with and worked with the Internet Director (Dana Stephenson) to finalize a deal. After our discussion I felt confident we'd worked out a reasonable deal but went home to consider my options further. Shortly thereafter I was contacted again by Phuong, ostensibly on behalf of Dana, to move the purchase forward. At the end of business I had decided to purchase the vehicle and Phuong told me that Dana really wanted to book the deal on that day Sunday (this was after closing time). I agreed to finalize the purchase and asked how to make a downpayment over the phone as I wouldn't be able to come in until after my business hours Monday. Shortly thereafter Phuong texted me that they sold the vehicle to someone else. In my mind this is fraudulent behavior! We had a verbal agreement to purchase and I offered to make a cash downpayment. Phuong didn't disclose someone else was in the dealership a half hour after closing buying the vehicle. I spoke to Dana afterward and he apologized as he claimed to be unaware of Phuong's actions, especially as he had instructed her that any further dealings would be between myself and him. Afterward, I contacted Brett Henckel the Asst. GM of the dealership and his response was shockingly bland to the situation. There has been no further response from the delership a month later and I'm telling my story for others to use as they see fit. More

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Brett Henkel blessed me! I had just purchased the wrong vehicle for my chronic pain. It was way too heavy for me to steer and get around in. Mr. Brett Henkel went out of his I had just purchased the wrong vehicle for my chronic pain. It was way too heavy for me to steer and get around in. Mr. Brett Henkel went out of his way and asked all the right questions to get me in a vehicle that was more conducive to my maladies. Thank The Lord for people like him! Every time I get in the vehicle, I am reminded of his kindness. I thank Jesus for this great experience, after all - who else would truly try to help someone in dire need these days?! This is a trustworthy, down to earth place to purchase. You won't be sorry! I will be returning in three years to see Rachel to purchase an Avalon! More

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extremely unsatisfying For some reason they kept my car for the past ten days and still haven't fixed it. Sales and service I am not happy with. They played me from day one. For some reason they kept my car for the past ten days and still haven't fixed it. Sales and service I am not happy with. They played me from day one. They knew there were parts that had to be changed why didn't do it the first time. Who knows whats going on work them. I'm  not coming back to this place no more. More

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If you are considering leasing a vehicle from the dealership please listen to me and RUN the other way. My lease was ending on my camry and 3 months prior to the end date I was notified of my option dealership please listen to me and RUN the other way. My lease was ending on my camry and 3 months prior to the end date I was notified of my options by Toyota Financial Services. One option was to purchase the vehicle. That is the option I chose and it caused me 3 months of aggravation and headaches because unfortunately you have to go back to the dealership you purchased the car from! The only way this dealership will "help" you is if you are purchasing a new vehicle. I spoke to so many people who pawned me off on somebody else the second they learned I did not want to buy a new car. They even directed me to leave messages (which I did!) for a person I later found out no longer even worked there. Going up the chain of command did nothing for me either. I got a lot of empty apologies but no effort to help me or resolve the simple issue of drawing up paperwork so I could buy the car. I've even had appointments scheduled with Wendy DiPerna two times and the first time she had "an emergency funeral" and never showed up and then today she just didn't show up and I was never told why. I had to find someone else on my own to do the paperwork. Today when I was down there for the very last time I will ever set foot in that dispicable dealership I heard a sales rep talking up that they pride themselves on customer service there. I burst into hysterical laughter as nothing is farther from the truth!! It would take more words than this slot allows for me to tell you all the horrors of this dealership that I personally experienced. Please, please, go somewhere else because no one should have to experience what I did when you spend a large amount of hard earned money there. More

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