Brett Cassell
Brett Cassell at Brilliance Honda of Crystal Lake
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Brett Cassell

Finance Manager

Brilliance Honda of Crystal Lake

680 W Terra Cotta Ave
Crystal Lake, IL 60014

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22 Reviews

Dealership Experience

6 yrs, 11 mos

Industry Experience

9 yrs, 11 mos

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rated

22 Reviews

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22 Reviews of Brett Cassell

June 16, 2024

Dealership Rating
Employee Rating

This dealership from the salesperson to the service department is always exceptional.Also the dealership is very clean! More

by Frank Van Milligen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Max Ring

Jun 20, 2024

Brilliance Honda of Crystal Lake responded

Hello Frank, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kelly Keefe Brilliance Honda of Crystal Lake

October 15, 2022

Dealership Rating
Employee Rating

I have been going there for three years, and have always had a good experience. The people are very friendly and helpful. More

by remp222
Recommend Dealer
Yes
Oct 22, 2022

Brilliance Honda of Crystal Lake responded

Hi Remp222, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your most recent visit and the visits before. If you have further needs or questions, please reach out! We do hope we can be of assistance in the future. Take care! Brilliance Honda of Crystal lake

September 29, 2022

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Employee Rating

Im from NJ chose to work with them, just bc the price was the best and the car I wanted was to only wait less then 2 month. But now that we actually close the deal- all this time I was in touch with Jason More

by Yona R.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Watt

Oct 08, 2022

Brilliance Honda of Crystal Lake responded

Yona, it's experiences like yours that really keep us motivated! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Brilliance Honda of Crystal Lake

September 18, 2022

Dealership Rating
Employee Rating

The rep Rob made our decision easy. Guess employees’ attitude reflective of owner’s/management’s culture of honesty and excellent service. Looking forward to getting family’s next vehic More

by Don
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Calhoun

Sep 20, 2022

Brilliance Honda of Crystal Lake responded

Don, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Brilliance Honda Of Crystal Lake. We sincerely thank you for the positive review, and look forward to seeing you again soon! Brilliance Honda of Crystal Lake

July 17, 2022

Dealership Rating
Employee Rating

Thomas established trust early in the process. Providing me options and updates along the way. Once my car arrived James was able to quickly get me in and out with some final signatures. More

by Mike
Recommend Dealer
Yes

Other Employees Tagged: James Keefe, Thomas Keefe

Jul 28, 2022

Brilliance Honda of Crystal Lake responded

Mike, we are so happy to read such a great review about Brilliance Honda Of Crystal Lake! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! -Brilliance Honda of Crystal Lake

June 08, 2022

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Employee Rating

There is no doubt in our minds this is one of the best yet carneous dealerships I have ever been to. I will definitely be coming back here in the future More

by jameslukaszka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Darwitt

Jun 16, 2022

Brilliance Honda of Crystal Lake responded

Jameslukaszka, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Brilliance Honda Of Crystal Lake. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! -Brilliance Honda of Crystal Lake

May 22, 2022

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Eva my sales person was great. Everything she told us that would happen, did happen. She was genuine, caring and very helpful. Her follow up was amazing. We are so happy. More

by Jodi Gabl
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eva Gagliardi

May 26, 2022

Brilliance Honda of Crystal Lake responded

Jodi, we are so happy to read such a great review about Brilliance Honda Of Crystal Lake! We can't wait to see you again, have a great day. -Brilliance Honda of Crystal lake

May 03, 2022

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Employee Rating

J Hawkins handled our lease close and purchase perfectly and seamlessly! Awesome! Every step of the process was explained to us clearly with the great attention to detail and we felt he took into considerat More

by Sks777
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jay Hawkins

May 12, 2022

Brilliance Honda of Crystal Lake responded

Sks777, we're glad you had such a wonderful experience with us! We hope to be of service to you again in the future. Best wishes, Brilliance Honda Of Crystal Lake

April 30, 2022

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Employee Rating

We choose a few cars to look at off the website and made an appointment to meet with Jeff. When we got there he had the cars ready for us to look at! We were very happy with how our visit went and left with More

by peggievonbergen
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Jeff Fournier

May 10, 2022

Brilliance Honda of Crystal Lake responded

Peggie, we're happy you found our staff to be so supportive during your experience here at Brilliance Honda Of Crystal Lake. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! -Brilliance Honda of Crystal Lake

April 19, 2022

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Employee Rating

This is my second purchase from Brilliance. They go above and beyond for customers. Warren Choe has made my experiences with this dealership easy, hassle free, enjoyable and with no unpleasant More

by kerry norr
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: AJ Sweeney , Warren Choe

Apr 22, 2022

Brilliance Honda of Crystal Lake responded

Hi Kerry, thank you so much for your positive comments about Brilliance Honda Of Crystal Lake! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! -Brilliance Honda of Crystal Lake

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