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Bret Hines
724 Reviews
Hello, everyone! My name is Bret Hines and I am a Service Advisor who has worked in the automotive industry for 30 years. In June of 2009, I became a part of the Rallye BMW team. Known as a nice, honest, and genuine guy who loves to joke around, but always gets the job done. My customers and co-workers can depend on me to help when needed. I am never pushy and always upfront; only sell our customers what they truly need. Making sure the vehicles of our guests are handled in a timely manner is my priority. A little about myself: I studied at SUNY Farmingdale. Enjoy discussions about muscle cars. I’m a big fan of the New York Rangers. Softball is one of my favorite hobbies. I also like going to car shows – I own a classic 1967 Chevy Chevelle. I have a true passion for helping others, which makes this the perfect career choice for me.
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724 Reviews of Bret Hines
July 15, 2016
Unparalleled Customer Service I have a total of 5 Bimmers: 1987 E30 325i Convertible (BronzitBeige Met.) 1999 E36 M3 Convertible (Alpine White) 2010 E61 535xi M-Sport Sports Wag I have a total of 5 Bimmers: 1987 E30 325i Convertible (BronzitBeige Met.) 1999 E36 M3 Convertible (Alpine White) 2010 E61 535xi M-Sport Sports Wagon (Jet Black) 2011 E90 328i xDrive Sedan (Alpine White) 2012 F25 X3 xDrive28i SAV (Titanium Silver Met.) All of my vehicles are serviced at Rallye BMW... and Matt Carlson, Service Manager provides that unparalleled customer service & makes sure all of my vehicles are well maintained. When James DelVecchio, my Service Advisor welcomes me when I drive into the service reception area... I know he'll provide the exceptional quality & customer service that Rallye BMW takes pride in. I'm confident that the service & repairs will have genuine BMW parts and be installed by BMW trained technicians. The team at Rallye BMW really takes pride in the service that they provide and I will always be a loyal customer... And they make me feel like I'm family too! More
by BB
Other Employees Tagged: Christopher Blanco, Carol Clark-Muniz, Brandon Tibbals , Matthew Carlson, James DelVecchio, David Diaz, Gianni Marini
July 05, 2016
Great Service Very quick and courteous staff. Brett was prompt and respectful of my time. I will continue to recommend Rallye Service to all friends and family. Very quick and courteous staff. Brett was prompt and respectful of my time. I will continue to recommend Rallye Service to all friends and family. More
by BimmerGenius
July 02, 2016
Satisfied My car is 2010 ---- every two months I was adding oil --- gauge said add 1 qt oil oil at minimum I come back because Rallye has always been honest My car is 2010 ---- every two months I was adding oil --- gauge said add 1 qt oil oil at minimum I come back because Rallye has always been honest with me. Gasket work ---done. I could have put it off. On a scale of 1 to 10 service advisor Adam said it was a 5. I said do the work. By being honest with the consumer, it drives people to COME BACK. I would only by a new car or lease a car from Rallye. Service and communication is best. More
by tcanaris@elliman.com
Other Employees Tagged: Gabriel Haim, Adam Romano, Bill Wagner with Gabriel Haim
June 29, 2016
exemplatory service. Kept me informed throughout the entire time I waited for my vehicle. I highly recommend this dealer to anyone who expects an exceptional level of cus Kept me informed throughout the entire time I waited for my vehicle. I highly recommend this dealer to anyone who expects an exceptional level of customer service. More
by Kalnitzky
June 27, 2016
Great service Everything was excellent would recommend service car was ready and clean when expected. Had a brand new 5 series loaner car with great service. Everyt Everything was excellent would recommend service car was ready and clean when expected. Had a brand new 5 series loaner car with great service. Everything done and ready on time. More
by Tonyrome7
June 26, 2016
Quick action, no hassle. Took me as a walk in. Diagnosed problem immediately. Provided loaner car. Called regularly with updates. Fixed everything and check-out process wa Took me as a walk in. Diagnosed problem immediately. Provided loaner car. Called regularly with updates. Fixed everything and check-out process was simple and painless. More
by Seagull
June 23, 2016
Excellent Service Kept me informed every step of the way! Provided excellent customer service and was extremely friendly. Quality of work is always exceptional. I highl Kept me informed every step of the way! Provided excellent customer service and was extremely friendly. Quality of work is always exceptional. I highly recommend Rallye Bmw! More
by Veronica
June 23, 2016
positive service experience was called to schedule maintenance appointment,,,greeted cordially, service and timing explained....service completed in less time than initially sugg was called to schedule maintenance appointment,,,greeted cordially, service and timing explained....service completed in less time than initially suggested....very pleased with this experience More
by fivekids
June 21, 2016
Always Satisfied The most professional dealership and service center in the Tri-state area. I was satisfied with Brett Hines' knowledge and servicing of my vehicle. A The most professional dealership and service center in the Tri-state area. I was satisfied with Brett Hines' knowledge and servicing of my vehicle. A shout out to Rallye employee Nick Soldo. The guy who keeps me coming back again and again. Mike Biancaniello More
by Mike B
June 19, 2016
Excellent Service I would recommend service. They were on time, had a loaner available as requested, and I was in and out within 15 minutes. They were prompt in calli I would recommend service. They were on time, had a loaner available as requested, and I was in and out within 15 minutes. They were prompt in calling to let me know my car was ready and completed only the service needed. In short, they were excellent and the best experience I've had with service from a dealership. More
by ccohen21
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