Brenton Metzler

I was searching for a new 4Runner so I went to their website to see what they had in stock. When I went to their website, it wasn’t working (and still isn’t over a month later btw) so I decided to call website to see what they had in stock. When I went to their website, it wasn’t working (and still isn’t over a month later btw) so I decided to call because I couldn’t see all of the pictures. I spoke to Brenton in sales, and when I called I was asking about a black 4Runner. He told me that he couldn’t see it in their system, but that they had a nice white one with the same TRD package and less miles, so he emailed me their iPacket on the white one. The next day I reached out to discuss pricing and details and began negotiations with Brenton, we agreed on a price so we moved forward with the purchase. Fast forward to the last minutes of the day, I still haven’t seen the vehicle in person but I was willing to start financing on it so they set me up with Jamie. For what it’s worth, Jamie was excellent. As we’re going through the first part of the process, Jamie mentioned the mileage and it wasn’t right. I then told him the vin number of the iPacket on the vehicle I was discussing all day with Brenton and he said he will have to call me back. Ten minutes later the sales manager Rich is calling me. He sounds very confused as to how I ended up with the iPacket that I did because apparently that vehicle had been sold for a while. Turns out, Brenton never went out to physically look at the inventory of what he was sending me, then somehow he decided that he was selling me a black one that I had never seen any kind of information on. Rich drove the black one they were trying to sell me to my house to let me see it and test drive it. It was a nice vehicle so I agreed to move forward with the purchase under the conditions that they pay to have the front windows tinted to match the back and put a clear bra on it. That service ended up being scheduled at their Greeley location because of where I live. I took my vehicle into that location about a week later for the service and when I came to pick it up at the end of the day NOTHING was done to my vehicle. When I spoke to the contact on site, River, he just came up with excuses as to why it wasn’t done, then proceeded to try and tell me that there was already a clear bra on the hood and even tried to show me where it was, when in fact there was no clear bra on the hood at all. I called Rich to discuss more with him because by this point both locations have dropped the ball severely. He asked what he could do to make it right and I told him I would like some kind of maintenance package deal. He told me that when I took it back in to have it done he would have something worked out for me. When I took it back in I called him and sent him a text and he didn’t respond until the next day when I sent him another message asking him to respond. He told me there is no maintenance package he can offer me and told me that they would pay for one oil change when it’s ready. To which I told him I will no longer be a McDonald Toyota customer ever again and that one single oil change won’t make it right, it’s more of an insult at that point. After this whole ordeal, the incompetency of each situation is what has lead me to leave this review. It comes off as they don’t value their customers and that even if they are in the wrong they will lie to your face to try and find a way out of it. I highly recommend you take your business elsewhere. More

by Cherilyn H Verified Customer Verified Customer

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I was out of town and stopped in to see and they didnt have what i was looking for but did find me a car at a different location and had it deliveted to my front door. Great crew. Thanks gor my new 25 Cam have what i was looking for but did find me a car at a different location and had it deliveted to my front door. Great crew. Thanks gor my new 25 Camry More

by marlinnav Verified Customer Verified Customer

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Always very nice and friendly. Answer all my questions and treat me very well. I would highly recommend them. Answer all my questions and treat me very well. I would highly recommend them. More

by jdoublejk Verified Customer Verified Customer

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Purchasing a vehicle from McDonald Toyota in Fort Morgan was one of the smoothest and most enjoyable car buying experiences we've ever had. From start to finish, the entire process was easygoing and stress- was one of the smoothest and most enjoyable car buying experiences we've ever had. From start to finish, the entire process was easygoing and stress-free, thanks to the fantastic team they have in place. Tyler, our salesman, was exceptional. He took the time to thoroughly answer all of our questions and provided detailed, evidence-backed information that helped us feel confident in our decisions. We were also impressed with the transparency shown by Travis, the sales manager. Rather than staying behind closed doors, he came out to sit down with us and work through the numbers directly. That level of openness really stood out and made us feel respected and involved. Richard, the director, checked in on us multiple times during our visit to make sure we were comfortable and well taken care of. Jamie did an outstanding job securing a great low interest rate for us and walking us through the care plans. He made the financial side of things incredibly straightforward and ensured everything was handled smoothly. Even while we were waiting on paperwork, Brenton made sure we felt welcome and helped the time fly by. It was obvious that everyone at McDonald Toyota is committed to creating a friendly yet professional, and top-tier car buying experience. We can’t say enough great things about the entire staff at McDonald Toyota. If you’re in the area and looking for a new or used vehicle, we highly recommend this dealership! More

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This team is very professional and do a great job communicating through the whole process. communicating through the whole process. More

by jason.schwabauer Verified Customer Verified Customer

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I recently purchased a 2018 Chevy Suburban from Toyota McDonald, and the experience was fantastic! The team was super helpful, knowledgeable, and made the whole process smooth and stress-free. I truly fel McDonald, and the experience was fantastic! The team was super helpful, knowledgeable, and made the whole process smooth and stress-free. I truly felt supported from start to finish. I would highly recommend them to anyone looking for a great vehicle and excellent customer service! More

by ellisjamesfosters Verified Customer Verified Customer

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I didn't want to take out a second mortgage on the house, but that's what it felt like for just coming in to get my Tacoma serviced and then replacing the spark plugs. I understand the making money part of t but that's what it felt like for just coming in to get my Tacoma serviced and then replacing the spark plugs. I understand the making money part of this, but gouging is a whole different animal. So, I won't be coming back for any services from your dealer. I've been a loyal Toyota person for many years, and felt that I got screwed!!! More

by stevenfrey22 Verified Customer Verified Customer

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It was a great experience! Appreciate all the attention and details from Brenten, and also Andi and Travis were wonderful as well. AND, the pick up and delivery back of my NE Appreciate all the attention and details from Brenten, and also Andi and Travis were wonderful as well. AND, the pick up and delivery back of my NEW CAR after work was done was amazing! Thank you all! More

by buffmom81 Verified Customer Verified Customer

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Very easy to work with. Brenton was very helpful answering all our questions about our 2025 Grand Highlander Hybrid. Brenton was very helpful answering all our questions about our 2025 Grand Highlander Hybrid. More

by rocky24 Verified Customer Verified Customer

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The staff at McDonald Toyota treat you well. They are customer service driven. Thanks for helping us add another Toyota to our family. They are customer service driven. Thanks for helping us add another Toyota to our family. More

by Susan Clough Verified Customer Verified Customer

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