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Brent Richmond
Brent Richmond at Zeigler Chrysler Dodge Jeep RAM
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Brent Richmond

Service Manager

Zeigler Chrysler Dodge Jeep RAM

4200 Parkway Pl SW
Grandville, MI 49418

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4.5
17 Reviews
4.5

17 Reviews

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17 Reviews of Brent Richmond

November 19, 2024

Dealership Rating
Employee Rating

Great service as always! Quick, friendly and quality. Always take my ram here for service More

by DAVIDMOGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Thompson, Service Department

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Nov 20, 2024

Zeigler Chrysler Dodge Jeep RAM responded

Thank you, David, for your kind words and continued trust in us for your Ram's service! We're so glad to hear that our team consistently provides quick, friendly, and quality care. We truly appreciate your loyalty and look forward to serving you again in the future

October 30, 2024

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Employee Rating

They did a good job working on my truck. Technician was professional and good looking More

by luisgarciaguzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Thompson, Service Department

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Nov 04, 2024

Zeigler Chrysler Dodge Jeep RAM responded

Thank you, Luis!

October 19, 2024

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Employee Rating

Employees are always friendly and helpful. Snacks are great too. I never need an appointment for an oil change More

by ratliffp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Thompson, Service Department , Roman

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Oct 29, 2024

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for the fantastic review! We're glad our friendly team and convenient, no-appointment oil changes make your visits enjoyable. And we're happy to hear you like the snacks too! We look forward to seeing you next time!

October 18, 2024

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Employee Rating

Quick, nice, professional. Clean waiting room. Staff is friendly and knowledgeable. Recommend for oil change. More

by rockymthi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Thompson, Service Department

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Oct 29, 2024

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for the kind words! We're glad you had a quick and professional experience and enjoyed our clean waiting room and friendly staff. We appreciate your recommendation for oil changes and look forward to your next visit!

October 12, 2024

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Employee Rating

Very prompt and clean environment. The wait time was minimal for my oil change. Communication was great. More

by JILLM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Department

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Oct 15, 2024

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your kind review! We're happy to hear that your experience was both prompt and efficient, with minimal wait time for your oil change. It's also great to know that the environment was clean and communication met your expectations. We look forward to serving you again in the future!

October 01, 2024

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Employee Rating

Jake in the service dept was great with the follow up visit with our van. Highly recommend him at Zeigker’s More

by HOPTHEBOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Department , Jake in Service Dept is great!

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Oct 09, 2024

Zeigler Chrysler Dodge Jeep RAM responded

Thanks for your kind words! We're thrilled Jake provided great service for your van. If you need anything else, feel free to reach out!

September 22, 2024

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Employee Rating

Excellent service! Staff is wonderful. Wish the quick lube was a bit faster, but they do a complete job. . More

by EMILY51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rich Snay, Caroljean "Cj" Lindquist, Pete Butkiewicz, Rod Dewey, Nate Van Ryn, Tom Kellogg, Cameron Thompson, Service Department

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Sep 25, 2024

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your feedback, Emily! We're glad to hear that you had an excellent experience with our team. We appreciate your patience with the quick lube service and are happy to know the thoroughness of the job stood out. We'll continue to work on improving efficiency while maintaining the quality of service you expect. We look forward to seeing you again!

September 13, 2024

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Employee Rating

Unethical service practices. It was just a standard oil change and the technician looked at the oil filter then put the old one back in and only rotated the driver's side tires n More

by rickstrengholt
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Roman Witucki

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Sep 16, 2024

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for bringing this situation to our attention. We sincerely apologize for the disappointment and frustration you experienced during your recent service visit. I’m sorry to hear that you didn’t receive a return call from Brent, our Service Manager. I will personally ensure that he or another member of our team reaches out to you as soon as possible to address your concerns and make this right. Your satisfaction is our top priority, and we’ll do everything we can to resolve this situation promptly. Thank you for your patience, and we appreciate the opportunity to correct the issue.

June 06, 2024

Dealership Rating
Employee Rating

Great service and quick oil change. Thank you for always being available to service my vehicle More

by anthony.brown0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Thompson, Service Department , Derek Fitzpatrick, Kasandra Huff, Jake Lancaster, Lorna Wilson, Roman Witucki

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Jun 17, 2024

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your feedback! We're delighted to hear that you had a great experience with our service and that we could provide you with a quick oil change. We always strive to be available and provide excellent service to our customers.

June 02, 2024

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Employee Rating

First time to this one and service was great and wait time was exactly what they said! Thank you! More

by erozell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Thompson, Service Department , Derek Fitzpatrick, Kasandra Huff, Jake Lancaster, Lorna Wilson, Roman Witucki

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Jun 17, 2024

Zeigler Chrysler Dodge Jeep RAM responded

I'm glad to hear your first visit went so well! Thank you for your positive review! We hope to see you again soon.

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