Brent Gustafson
Brent Gustafson at BMW of Ocala
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Brent Gustafson

Assistant Service Manager

BMW of Ocala

5145 SW College Rd.
Ocala, FL 34474

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4.9
78 Reviews
4.9

78 Reviews

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78 Reviews of Brent Gustafson

December 14, 2024

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Employee Rating

Brent , the manager is outstanding. The work on my 3 series and 7 series could not have been better. Every employee that I have met over the 12 years that I have been a customer has bee More

by ffhughes
Service Price Transparency
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Recommend Dealer
Yes
Dec 16, 2024

BMW of Ocala responded

Thank you so much for your kind words! We truly appreciate your loyalty over the past 12 years and are thrilled to hear that Brent and the entire team have consistently provided you with outstanding service. We're proud to have earned your trust, and it means a lot to us to know that our sales and maintenance teams have made such a positive impact. We look forward to continuing to serve you and your vehicles for many more years to come!

September 27, 2024

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This dealership has been very helpful to me with my BMW. If it needs service they let me know and send someone to pick the car up and service and return it. It is a big time saver for me in my work. They More

by Kjoanbender
Service Price Transparency
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Recommend Dealer
Yes
Sep 30, 2024

BMW of Ocala responded

Thank you so much for your kind words! We're thrilled to hear that our service has made a positive impact on your experience with your BMW. We strive to provide excellent service and convenience for our customers, and it’s great to know that our pickup and delivery option is helping save you time. We appreciate your trust in us and look forward to continuing to provide you with top-notch care. Safe driving!

September 19, 2024

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Recently widowed, I have had a very pleasant experience with my Service Manager, Brent Gustafson, whenever my 2015 X5 needed its "annual." I feel very comfortable with his knowledge and personality as well More

by Carole
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Recommend Dealer
Yes
Sep 24, 2024

BMW of Ocala responded

Thank you for your heartfelt review. We're so glad to hear that Brent and our team have provided you with a pleasant experience during your visits. It’s wonderful to know you feel comfortable and well cared for. We truly appreciate your kind words and support. If you ever need anything else, don’t hesitate to reach out. We’re here for you!

September 12, 2024

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Service was excellent as it usually is at BMW of Ocala. Keep doing what you do best. More

by cdickinson6
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Recommend Dealer
Yes
Sep 12, 2024

BMW of Ocala responded

We’re thrilled to hear that you consistently receive excellent service at BMW of Ocala. We appreciate your continued support and kind words. Rest assured, we’ll keep striving to maintain the high standards you’ve come to expect. If there’s anything else we can assist you with, please let us know!

August 29, 2024

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For the 45 years that I have owned vehicles I have never had such great service that I recently experienced at Ocala BMW. The level of hospitality the moment we walked into the dealership, to a casual conve More

by Alicia & Mike
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Recommend Dealer
Yes
Sep 03, 2024

BMW of Ocala responded

Thank you for such a fantastic review! We’re thrilled to hear that your experience at our BMW center exceeded your expectations. It’s wonderful to know that from the moment you walked in to the detailed inspection video, every aspect of our service made a positive impression. We’re especially pleased that Wheatley and our team contributed to making your visit memorable. We can’t wait to welcome you back and appreciate you sharing your experience with friends. If you need anything in the meantime, feel free to reach out!

August 22, 2024

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Evertime in service has been has been impressive and a wonderful experience. Brent is always a pleasure to deal with. More

by RBC
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Recommend Dealer
Yes
Aug 23, 2024

BMW of Ocala responded

Thank you for your kind words! We’re thrilled to hear that your experiences with our service department have been consistently impressive. It’s great to know that Brent has made each visit a pleasure for you. We truly appreciate your feedback and look forward to continuing to provide excellent service!

August 08, 2024

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Professional, friendly staff - exceptionally clean facility - Nick, the service adviser was awesome - worked to get repairs covered under my extended warranty More

by hapefemail
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Recommend Dealer
Yes

Other Employees Tagged: Nick - 5 stars -he was absolutely excellent - went above and beyond getting my extended warranty to pay for repairs

Aug 12, 2024

BMW of Ocala responded

Thank you for the great feedback! We’re delighted to hear that you found our staff professional and friendly and our facility exceptionally clean. Nick will be thrilled to know that his efforts in getting your repairs covered under the extended warranty made a positive impact. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!

August 07, 2024

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Great people, great service, this is why I keep going back to BMW of Ocala. More

by chuckles.m
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Recommend Dealer
Yes

Other Employees Tagged: Emanuel Tortorici

Aug 12, 2024

BMW of Ocala responded

Thank you for your loyalty and for sharing your positive experience with us! We’re delighted to hear that our team and service continue to meet your expectations. If there’s anything more we can do for you, please let us know. We look forward to your next visit!

August 05, 2024

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BMW in general and BMW in Ocala are fist class organization. they met or exceeded every expectation. More

by larrynickell123
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Recommend Dealer
Yes
Aug 06, 2024

BMW of Ocala responded

Thank you for the incredible review! We're so pleased to hear that both BMW and our team in Ocala have met or exceeded your expectations. Providing a top-notch experience is what we strive for, and your feedback truly validates our efforts. We look forward to continuing to deliver the excellence you’ve come to expect!

August 05, 2024

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BMW offers terrific service and treats you like a visiting dignitary when you visit. Excellent service. More

by Gemulligan222
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Recommend Dealer
Yes
Aug 06, 2024

BMW of Ocala responded

Thank you for your glowing review! We're delighted to hear that you feel treated like a visiting dignitary when you visit us. Providing exceptional service and making every customer feel valued are our top priorities. We look forward to welcoming you back and continuing to provide you with excellent service!

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