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Brent Cooper
Brent Cooper at Niello Volkswagen
Refer Me

Brent Cooper

SERVICE CONSULTANT

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

Contact Me
4.9
119 Reviews

Dealership Experience

5 yrs, 5 mos

Industry Experience

10 yrs, 4 mos

Specialties & Trainings

MASTER CERTIFIED VOLKSWAGEN CONSULTANT

4.9

119 Reviews

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119 Reviews of Brent Cooper

February 21, 2025

Dealership Rating
Employee Rating

Matthew is a great communicator. He checked in with me regularly about the car and what repairs were needed and when it would be finished. I am very grateful for his attention to det More

by VJMAPPRAISALS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Matthew Wirth, Brandon Lamb, Travis Cole, Steve Timmel

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Feb 21, 2025

Niello Volkswagen responded

Thank you for your kind words for Matthew and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 21, 2025

Dealership Rating
Employee Rating

Brent was friendly, professional, efficient, and informative. The service area is clean, spacious. The waiting area is comfortable and functional. More

by blueghia64
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 21, 2025

Niello Volkswagen responded

Thank you for the kind words for Brent and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 11, 2025

Dealership Rating
Employee Rating

We had a great experience and Tevin was very helpful! Would recommend Neillo Volkswagen to anyone in the market ! More

by CESTEFANI
Recommend Dealer
Yes

Other Employees Tagged: Logan Koss

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Feb 11, 2025

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with Tevin and our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 01, 2025

Dealership Rating
Employee Rating

Easy scheduling, drop-off and excellent communication throughout the service process. Friendly and helpful staff. More

by ID.4gbf
Service Communication
Recommend Dealer
Yes
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Feb 03, 2025

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 25, 2025

Dealership Rating
Employee Rating

Brent was well versed with my car and helped me quickly resolve my unplanned issue, plus a long term issue I needed to adress. We got the car back quickly for less than I expected, expertly repaired, with More

by wrwicky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 26, 2025

Niello Volkswagen responded

It's great to hear that Brent was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 22, 2025

Dealership Rating
Employee Rating

Excellent service. The after service write up was both informative and helpful. Highly recommend and will definitely purchase next vehicle from here More

by kamikincheloe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 22, 2025

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 16, 2025

Dealership Rating
Employee Rating

They are always so helpful and kind when bringing in our cars. Clean and nice. More

by harada.stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Wirth, Brandon Lamb, Travis Cole

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Jan 17, 2025

Niello Volkswagen responded

It's great to hear that we were able to help you out, Stephanie. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 13, 2025

Dealership Rating
Employee Rating

Easy process. Professional personnel. We will recommend dealership to our friends. Good experience. We will come back to them again! More

by KOTOVSKUSA
Recommend Dealer
Yes
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Jan 13, 2025

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 11, 2025

Dealership Rating
Employee Rating

Quick and painless drip off and pickup of my vehicle. I find the service tracker especially helpful and they gave me a ride home and back in ti pick it up! More

by GDUCKLES2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 14, 2025

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 10, 2025

Dealership Rating
Employee Rating

Niello Volkswagen is very professional, dealing with me in a timely and comprehensive manner. My 60-mile Passat service was done within the time frame promised. And the free Lyft rides is big plus to and f More

by hosumare
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 10, 2025

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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