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Brent Cooper
Brent Cooper at Niello Volkswagen
Refer Me

Brent Cooper

SERVICE CONSULTANT

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

Contact Me
4.9
116 Reviews

Dealership Experience

5 yrs, 5 mos

Industry Experience

10 yrs, 4 mos

Specialties & Trainings

MASTER CERTIFIED VOLKSWAGEN CONSULTANT

4.9

116 Reviews

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116 Reviews of Brent Cooper

February 01, 2025

Dealership Rating
Employee Rating

Easy scheduling, drop-off and excellent communication throughout the service process. Friendly and helpful staff. More

by ID.4gbf
Service Communication
Recommend Dealer
Yes
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January 25, 2025

Dealership Rating
Employee Rating

Brent was well versed with my car and helped me quickly resolve my unplanned issue, plus a long term issue I needed to adress. We got the car back quickly for less than I expected, expertly repaired, with More

by wrwicky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 26, 2025

Niello Volkswagen responded

It's great to hear that Brent was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 22, 2025

Dealership Rating
Employee Rating

Excellent service. The after service write up was both informative and helpful. Highly recommend and will definitely purchase next vehicle from here More

by kamikincheloe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 22, 2025

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 16, 2025

Dealership Rating
Employee Rating

They are always so helpful and kind when bringing in our cars. Clean and nice. More

by harada.stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Wirth, Brandon Lamb, Travis Cole

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Jan 17, 2025

Niello Volkswagen responded

It's great to hear that we were able to help you out, Stephanie. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 13, 2025

Dealership Rating
Employee Rating

Easy process. Professional personnel. We will recommend dealership to our friends. Good experience. We will come back to them again! More

by KOTOVSKUSA
Recommend Dealer
Yes
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Jan 13, 2025

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 11, 2025

Dealership Rating
Employee Rating

Quick and painless drip off and pickup of my vehicle. I find the service tracker especially helpful and they gave me a ride home and back in ti pick it up! More

by GDUCKLES2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 14, 2025

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 10, 2025

Dealership Rating
Employee Rating

Niello Volkswagen is very professional, dealing with me in a timely and comprehensive manner. My 60-mile Passat service was done within the time frame promised. And the free Lyft rides is big plus to and f More

by hosumare
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 10, 2025

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 02, 2025

Dealership Rating
Employee Rating

Great service. Appreciated the service department and knowledge. Always receive wonderful service. I love my ID4. More

by CAROLYNDAVIS4141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 02, 2025

Niello Volkswagen responded

Thank you, Carolyn, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

December 01, 2024

Dealership Rating
Employee Rating

Great customer service Very nice and professional service respectful to customers needs done more and beyond More

by mayst2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Matthew Wirth, Brandon Lamb, Travis Cole, Steve Timmel , Roger Bybee, Taylor Gaynor, Daijah Marsh-Macias, Claire Thomas

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Dec 02, 2024

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 24, 2024

Dealership Rating
Employee Rating

Nice people and good service. very approachable and I really appreciate those kind of people More

by SANALANKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 25, 2024

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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