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Brent Cooper
Brent Cooper at Niello Volkswagen
Refer Me

Brent Cooper

SERVICE CONSULTANT

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

Contact Me
4.9
113 Reviews

Dealership Experience

5 yrs, 4 mos

Industry Experience

10 yrs, 3 mos

Specialties & Trainings

MASTER CERTIFIED VOLKSWAGEN CONSULTANT

4.9

113 Reviews

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113 Reviews of Brent Cooper

January 16, 2025

Dealership Rating
Employee Rating

They are always so helpful and kind when bringing in our cars. Clean and nice. More

by harada.stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Wirth, Brandon Lamb, Travis Cole

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Jan 17, 2025

Niello Volkswagen responded

It's great to hear that we were able to help you out, Stephanie. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 13, 2025

Dealership Rating
Employee Rating

Easy process. Professional personnel. We will recommend dealership to our friends. Good experience. We will come back to them again! More

by KOTOVSKUSA
Recommend Dealer
Yes
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Jan 13, 2025

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 11, 2025

Dealership Rating
Employee Rating

Quick and painless drip off and pickup of my vehicle. I find the service tracker especially helpful and they gave me a ride home and back in ti pick it up! More

by GDUCKLES2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 14, 2025

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 10, 2025

Dealership Rating
Employee Rating

Niello Volkswagen is very professional, dealing with me in a timely and comprehensive manner. My 60-mile Passat service was done within the time frame promised. And the free Lyft rides is big plus to and f More

by hosumare
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 10, 2025

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 02, 2025

Dealership Rating
Employee Rating

Great service. Appreciated the service department and knowledge. Always receive wonderful service. I love my ID4. More

by CAROLYNDAVIS4141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 02, 2025

Niello Volkswagen responded

Thank you, Carolyn, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

December 01, 2024

Dealership Rating
Employee Rating

Great customer service Very nice and professional service respectful to customers needs done more and beyond More

by mayst2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Roger Bybee, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Travis Cole, Taylor Gaynor, Claire Thomas, Steve Timmel

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Dec 02, 2024

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 24, 2024

Dealership Rating
Employee Rating

Nice people and good service. very approachable and I really appreciate those kind of people More

by SANALANKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 25, 2024

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 23, 2024

Dealership Rating
Employee Rating

I was provided excellent service and everyone was extremely courteous and helpful throughout my purchase. I would highly recommend Niello to anyone. My salesperson Steve went above and beyond from th More

by LANELEWIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Roger Bybee, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Travis Cole, Taylor Gaynor, Claire Thomas, Steve Timmel

Report | Print
Nov 25, 2024

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Steve and the team met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 22, 2024

Dealership Rating
Employee Rating

Always treated like a friend returning to “family”. Even employees from Roseville VW still greet me by name and a smile. This service was a short one as it only involved programming a key fob that wa More

by SJHGRANITEBAY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raymond Moreno, Will Gwaltney III, Ronald Stevenson

Report | Print
Nov 25, 2024

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 20, 2024

Dealership Rating
Employee Rating

Yes Brent was great and explained everything to me that I needed to know about my car. More

by blsales30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 20, 2024

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Brent here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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