Brenson Cain

I scheduled repairs in the body shop based on the availability of a loaner on that date, for which I waited a month. I had to prepay for all the parts before scheduling the date as well. The day befo availability of a loaner on that date, for which I waited a month. I had to prepay for all the parts before scheduling the date as well. The day before I was supposed to have the work done I was told they can’t guarantee loaners and would call when they might get one. I bought my Mach E there and would not go there again. More

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Shout out to the unsung heroes in the Parts Department & Collision Center! They overdelivered by helping me out after a chunk of my car exterior flew off (I believe in a car wash) during a 600 mile round tr Collision Center! They overdelivered by helping me out after a chunk of my car exterior flew off (I believe in a car wash) during a 600 mile round trip journey out-of-state. Did not sell me on anything I didn’t need. Quick turnaround time and good communication. This is the second Ford vehicle I’ve either bought at Rowe or had serviced, and I would continue to recommend them! More

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